Printpack
Technical Support Analyst I/ II
Printpack, Villa Rica, Georgia, United States, 30180
Printpack is seeking qualified candidates to fill the position of Technical Support Analyst I/II in Villa Rica, GA.
The Technical Support Analyst I/II, depending on qualifications, will provide front-line primary technical support to end-users on various technical issues and problems relating to IT hardware, software, and peripherals. This individual will also perform IT preventive maintenance and due diligence to support strategic corporate initiatives and projects that include IT disaster recovery and business continuity efforts at the assigned manufacturing plant location(s).
The Technical Support Analyst I or II will be responding to, documenting and resolving service tickets in a timely manner. He or she must be able to prioritize work, multi-task, make decisions, and possess strong communication and analytical ability. Candidate must be available for off-hours support as well as occasional travel.Responsibilities and Duties:Install monthly operating system updates, perform server back-up, and monitor server performance and print queues
Troubleshoot and work with the vendor on IT hardware technical issues
Maintain inventory records
Perform diagnostics, software installs, imaging, and restores for end-user computer devices
Diagnose and repair InkJet/Laserjet/Zebra industrial printers, mobile RF equipment, and handheld RF scanners
Build a working knowledge of switches, routers, wireless access points, copper and fiber cabling, port configurations, remote VPN, and WAN/LAN technologies.
Administer active directory and resolve technical support tickets for the assigned plant(s)
Provide end-user support for Microsoft Office Suite 365/2016/2007, Google Chrome, G-Mail, Google Drive, and Crystal Reports
Be the front-line primary IT technical support for the assigned plant(s)
Collaborate with corporate and engineering resources, follow-up and escalate to appropriate teams as necessary
Support Enterprise-wide application(s)
Take ownership of issues and follow through to completion
Be available for after-hours support and emergency outages
Support strategic Corporate initiatives and projects
Qualifications:Associate degree or equivalent in an IT-related field
Minimum of 2+ years working in the technical support field, preferably in a manufacturing environment
Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.To view your rights and government notices, please see the links below:Know Your Rights: Workplace Discrimination is Illegal - Conozca sus Derechos: La Discriminacion en el Lugar de Trabajo es Ilegal
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E-Verify
- Your Rights Under USERRA (dol.gov)
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FMLA
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FMLA (Spanish)
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Pay Transparency Nondiscrimination Provision (dol.gov)
- TRANSPARENCIA EN EL PAGO DISPOSICION SOBRE NO DISCRIMINACION (dol.gov) -
Polygraph Protection
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Right to Work
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Right to Work (Spanish)Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.
The Technical Support Analyst I/II, depending on qualifications, will provide front-line primary technical support to end-users on various technical issues and problems relating to IT hardware, software, and peripherals. This individual will also perform IT preventive maintenance and due diligence to support strategic corporate initiatives and projects that include IT disaster recovery and business continuity efforts at the assigned manufacturing plant location(s).
The Technical Support Analyst I or II will be responding to, documenting and resolving service tickets in a timely manner. He or she must be able to prioritize work, multi-task, make decisions, and possess strong communication and analytical ability. Candidate must be available for off-hours support as well as occasional travel.Responsibilities and Duties:Install monthly operating system updates, perform server back-up, and monitor server performance and print queues
Troubleshoot and work with the vendor on IT hardware technical issues
Maintain inventory records
Perform diagnostics, software installs, imaging, and restores for end-user computer devices
Diagnose and repair InkJet/Laserjet/Zebra industrial printers, mobile RF equipment, and handheld RF scanners
Build a working knowledge of switches, routers, wireless access points, copper and fiber cabling, port configurations, remote VPN, and WAN/LAN technologies.
Administer active directory and resolve technical support tickets for the assigned plant(s)
Provide end-user support for Microsoft Office Suite 365/2016/2007, Google Chrome, G-Mail, Google Drive, and Crystal Reports
Be the front-line primary IT technical support for the assigned plant(s)
Collaborate with corporate and engineering resources, follow-up and escalate to appropriate teams as necessary
Support Enterprise-wide application(s)
Take ownership of issues and follow through to completion
Be available for after-hours support and emergency outages
Support strategic Corporate initiatives and projects
Qualifications:Associate degree or equivalent in an IT-related field
Minimum of 2+ years working in the technical support field, preferably in a manufacturing environment
Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.To view your rights and government notices, please see the links below:Know Your Rights: Workplace Discrimination is Illegal - Conozca sus Derechos: La Discriminacion en el Lugar de Trabajo es Ilegal
-
E-Verify
- Your Rights Under USERRA (dol.gov)
-
FMLA
-
FMLA (Spanish)
-
Pay Transparency Nondiscrimination Provision (dol.gov)
- TRANSPARENCIA EN EL PAGO DISPOSICION SOBRE NO DISCRIMINACION (dol.gov) -
Polygraph Protection
-
Right to Work
-
Right to Work (Spanish)Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.