Global Forwarding Agent / Ocean Imports

Were C.H. Robinson, one of the worlds largest logistics platforms and we're looking for our next Global Forwarding Agent / Ocean Imports **.**Global Forwarding Agent / Ocean Imports , you will be your customers primary contact responsible for managing and operating the shipment lifecycle of their global freight. A successful Global Forwarding Agent / Ocean Imports thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. Youll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.If this all sounds good, lets talk more about what youll be working on.****Responsibilities:******Maintain Operational Excellence:*** Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.* Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.* Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.**Facilitate Relationships:*** Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.* Build great relationships with customers, responding timely and following up on issue resolution* Provide reporting and documentation support to internal and external customers.* Participate in customer business reviews.* Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.****Required Qualifications:***** High school degree or GED equivalent* Minimum of 1 year of Global Forwarding experience****Preferred Qualifications:***** Values a diverse and inclusive work environment* Proficient in Microsoft Office Suite of programs* Excellent communication, prioritization, and multi-tasking skills* Proven track record of strong customer service skills, interacting with customers and being client focused* Excellent follow up with customers and the network* Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs* High level of attention to detail* Ability to work in a fast-paced and deadline-driven environment* Bachelors degreeIf this sounds like the job for you, let's talk! We can't wait to hear from you!**Equal Opportunity and Affirmative Action Employer**C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. Were committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action Employer/EOE/M/F/Disabled/Veteran**Benefits****Your Health, Wealth and Self**Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:* Two medical plans (including a High Deductible Health Plan)* Prescription drug coverage* Enhanced Fertility benefits* Flexible Spending Accounts* Health Savings Account (including employer contribution)* Dental and Vision* Basic and Supplemental Life Insurance* Short-Term and Long-Term Disability* Paid and floating holidays* Paid time off (PTO)* Paid parental leave* Paid time off to volunteer in your community* Charitable Giving Match Program* 401(k) with 6% company matching* Employee Stock Purchase Plan* Plus a broad range of career development, networking, and team-building opportunitiesDig in to our full list of benefits on page.Standing out among the worlds largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the worlds economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the Worlds Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIns Top Companies in Minneapolis-St. Paul 2021. And were not stopping there Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.