Dtcc
ServiceNow ITOM Architect
Dtcc, Tampa, Florida, us, 33646
Job Description
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve.
Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).About this OpportunityBeing a member of the Enterprise Intelligence team means you will be part of a diverse and collaborative team with critical responsibilities to protect the financial services industry and serve our clients, both internally and externally. As a Principal Systems Engineer in IT, you will be directly responsible for ServiceNow discovery, as part of the ServiceNow Engineering team, playing a critical role in the modernization of how we ensure assets and/or configuration items are managed and the relationships between them. This role provides a unique growth opportunity to use your experience, communication, and problem-solving skills to maintain an accurate and reliable CMDB.
You will be primarily responsible for the delivery and support of ServiceNow discovery data integration into the CMDB. You will lead our existing discovery integration by maintaining and enhancing, as well as configuration of new, patterns and data sources for our hybrid environment. The Associate Director also works collaboratively across business and technology services to drive discovery remediations and/or troubleshooting efforts. The candidate must have strong communication skills with the ability to articulate problems, solutions and actions through concise and clear messaging and have demonstrated the ability to assess complex issues and structure potential solutions to drive resolution with senior stakeholders.
Primary Responsibilities
Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDBCollaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmapLead efforts related to consuming additional data sources into the CMDBWork collaboratively across business and technology services to evolve and mature CMDBKey SME on various company-wide and IT initiatives which have a CMDB impactCommunicate changes to discovery that will impact the SACM data or processesStay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACMSupport, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructureDevelop and implement new discovery patternsDrive discovery remediations and/or troubleshooting efforts either on request or proactivelyProvide visibility to performance and issues related to discoveryProvide direction and support to junior team membersMitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behaviorSound Like You?
Minimum of 8 years' experience architecting and implementing ServiceNow ITOM capabilities at multiple organizationsProven track record of maintaining and enhancing existing ServiceNow discoveryExperience with initial deployment(s) of ServiceNow discoveryExperience with discovery in a hybrid environmentSME-level understanding of ServiceNow CMDB hierarchyFamiliarity with Common Service Data Model (CSDM)Familiarity with Service Mapping is a plusKnowledge of the Agile methodologyKnowledge of scripting languages including PowerShell or BashAbility to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative cultureITIL certified (Foundation v3 or v4)ServiceNow Discovery certificationExperience in a regulated industry is a plusPreferred certifications:
Service MappingAWS certification
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve.
Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).About this OpportunityBeing a member of the Enterprise Intelligence team means you will be part of a diverse and collaborative team with critical responsibilities to protect the financial services industry and serve our clients, both internally and externally. As a Principal Systems Engineer in IT, you will be directly responsible for ServiceNow discovery, as part of the ServiceNow Engineering team, playing a critical role in the modernization of how we ensure assets and/or configuration items are managed and the relationships between them. This role provides a unique growth opportunity to use your experience, communication, and problem-solving skills to maintain an accurate and reliable CMDB.
You will be primarily responsible for the delivery and support of ServiceNow discovery data integration into the CMDB. You will lead our existing discovery integration by maintaining and enhancing, as well as configuration of new, patterns and data sources for our hybrid environment. The Associate Director also works collaboratively across business and technology services to drive discovery remediations and/or troubleshooting efforts. The candidate must have strong communication skills with the ability to articulate problems, solutions and actions through concise and clear messaging and have demonstrated the ability to assess complex issues and structure potential solutions to drive resolution with senior stakeholders.
Primary Responsibilities
Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDBCollaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmapLead efforts related to consuming additional data sources into the CMDBWork collaboratively across business and technology services to evolve and mature CMDBKey SME on various company-wide and IT initiatives which have a CMDB impactCommunicate changes to discovery that will impact the SACM data or processesStay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACMSupport, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructureDevelop and implement new discovery patternsDrive discovery remediations and/or troubleshooting efforts either on request or proactivelyProvide visibility to performance and issues related to discoveryProvide direction and support to junior team membersMitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behaviorSound Like You?
Minimum of 8 years' experience architecting and implementing ServiceNow ITOM capabilities at multiple organizationsProven track record of maintaining and enhancing existing ServiceNow discoveryExperience with initial deployment(s) of ServiceNow discoveryExperience with discovery in a hybrid environmentSME-level understanding of ServiceNow CMDB hierarchyFamiliarity with Common Service Data Model (CSDM)Familiarity with Service Mapping is a plusKnowledge of the Agile methodologyKnowledge of scripting languages including PowerShell or BashAbility to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative cultureITIL certified (Foundation v3 or v4)ServiceNow Discovery certificationExperience in a regulated industry is a plusPreferred certifications:
Service MappingAWS certification
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.