Technical Support Specialist - Weekend Shift M/F

**Technical Support Specialist - Weekend Shift M/F*** Permanent contract* Starting date: November 20, 2021* Barcelona**The job****Technical Support Specialist - Weekend Shift M/F*** Permanent contract* Starting date: November 20, 2021* Barcelona**Job description****ABOUT THE TEAM :**The team purpose is to provide technical support helping customers within the D-EDGE Suite of products.The team is the first point of contact for customers technical requests.**YOUR MISSION :*** While covering the weekend support shift, attend proactively to our customers requests and issues via phone and Salesforce cases* As the first contact, the Technical Support Specialist is in charge of answering incoming phone calls.* Create / Take ownership of cases in Salesforce proactively* Investigate & solve customers issues in the shortest possible delay* Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products* Manage clients complaints concerning the issues with our suite of tools* Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem**Schedule: 40h/week (5days x8hours)**Shift 1: Saturday, Sunday, Monday, Tuesday, Wednesday. From 8h to 17h (1h lunch)Shift 2: Wednesday, Thursday, Friday, Saturday, Sunday. From 11h to 20h (1h lunch)**Preferred experience*** Customer Service experience is required* Knowledge in hotels, tourism or online distribution is a real bonus* You have computer skills, you like it and your entourage see you as a geek* Being lflexible and proactive and can work independently* Problem-solving and Teamwork* Knowledge of D-EDGE solutions is a plus.* Outstanding communication and phoning skills**WHAT WE OFFER :*** Attractive salary according to your profile* Meal Allowance* Accor Employee Card : Discount on hotel bookings* Individual access to the Udemy e-learning platform (more than 100,000 online courses)- Telephone interview with Talent Acquisition Manager- First interview with the Head of Technical Support- Second Interview with Chief Client Service Officer