Technical Support Specialist - Week-end (M/F)

** Job Description****ABOUT THE TEAM :**The team purpose is to provide technical support helping customers within the D-EDGE Suite of products.The team is the first point of contact for customers technical requests.**YOUR MISSION :*** While covering the weekend support shift, attend proactively to our customers requests and issues via phone and Salesforce cases* As the first contact, the Technical Support Specialist is in charge of answering incoming phone calls.* Create / Take ownership of cases in Salesforce proactively* Investigate & solve customers issues in the shortest possible delay* Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products* Manage clients complaints concerning the issues with our suite of tools* Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem**Schedule: Saturday, Sunday, Monday OR Friday, Saturday, Sunday****Shift 1 :** 08h00 to 14h00 - (lunch time) - 15h00 - 17h00**Shift 2 :** 11h00 to 15h00 - (lunch time) - 16h00 - 20h00** Preferred Experience*** Customer Service experience is required* Knowledge in hotels, tourism or online distribution is a real bonus* You have computer skills, you like it and your entourage see you as a geek* Being lflexible and proactive and can work independently* Problem-solving and Teamwork* Knowledge of D-EDGE solutions is a plus.* Outstanding communication and phoning skills* Contract Type: **Part-Time*** Start Date: **21 November 2021*** Location: **Barcelona, Spain (08010)**