IT Support Specialist

**IT Support Specialist****IT Services, Reno, NV, Non-Exempt****ABOUT THRIVE MARKET**Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.**THE ROLE**Reporting to our VP of Tech Ops, the IT Support Specialist will be responsible for the effective management of hardware, software and associated technologies that support and enhance operations within the fulfillment center.**RESPONSIBILITIES*** Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.* Arranges for and/or prepares equipment for shipping/receiving* Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems* Diagnose and quickly resolve a wide range of Windows and Apple applications and networking problems to help minimize downtime* Monitoring, analyzing, and responding to the tickets, customer call, and IT-related HighJump Support request.* Install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment* Return defective equipment/parts to maintenance inventory, document customer repairs, maintain, and restock assigned parts inventory to ensure proper spare parts levels* Familiarize end-users with basic software, hardware, and peripheral device operation.* Arranges for and/or prepares equipment for shipping/receiving* Maintain physical infrastructure including racks, power, cooling, cabling, and devices**QUALIFICATIONS*** In-depth knowledge of computer hardware, software, and networks* Flexibility: Ability to work nights and weekends* Entrepreneurial: Able to wear many hats and thrive in scenarios where you are given lots of independence.* Team-Oriented: Willingness to help out on projects that drive the team forward* College level training and/or degrees is a plus; however, experience may be substituted for formal educational credentials**BELONG TO A BETTER COMPANY*** BELONG TO A BETTER COMPANY* Comprehensive health benefits (medical, dental, vision, life and disability)* Competitive salary (DOE) + equity* 401k plan* Yoga, meditation and other weekly events for mindfulness* Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform* Free Thrive Market membership and discount on private label products* Learning & Development Training programs through Udemy* Casual atmosphere and great people to work withWe're a community of more than 1Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.*Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer**At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. Were proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If youre thinking about joining our team, we expect that you would agree!**If you need assistance or an accommodation due to a disability, please contact us at (424) 291-9534 and well be happy to assist you.*Thrive Market 2021 All rights reserved.