The Woodlands Specialty Hospital
IT Technician
The Woodlands Specialty Hospital, Spring, Texas, us, 77391
Job Title:
Information Systems Tech
Department:
IT
Reports To:
Information Systems Manager / Director
FLSA Status:
Non-Exempt
Date
12/11/2022
Position Summary
Provides software and network support, training and troubleshooting in a networked microcomputer environment. Provides support on a wide range of applications.
Essential Duties & Responsibilities
Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company.Performs hardware/software upgrades to existing computer equipment as needed.As a member of the help desk services staff, responds to software problem calls on site or over the phone for users. Investigates error messages and determines resolution.Reinstalls program or replaces files that are causing errors.Calls software vendor or accesses on line technical support to obtain software update. Also responds to network log on calls. Investigates appropriate areas of potential problem and determines resolution.Will be required to rotate on-call services.Perform other duties as assignedSafety/Infection Control
Demonstrate knowledge of and adhere to regulations, policies, and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materialsPerformance Improvement
Participate in performance improvement activities as necessaryCustomer Service
Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.Demonstrate effective interpersonal skillsTreat all patients, visitors, and staff members fairly and with respectUtilize effective communication methods and skillsAble to communicate in non-judgmental manner and recognize discrepancies between employees and personal beliefsCompany Policy
Ensure personal appearance is business casual and professional at all timesResponsible for wearing identification badge at all times which must be visible and above the waistlineAttend all required meetings and in-service educationCompliance with attendance standardsDemonstrate flexibility when changes in assignments are necessaryQualifications
EDUCATION & EXPERIENCEHigh school diploma or equivalentPosition prefers an AA/AS degree in computer related field plus two years relevant experience; a BA/BS degree in computer science or related discipline; or the combination of education and experience that enables performance of all aspects of the position.LANGUAGE/MATH/REASONING ABILITYAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationAbility to perform these operations using units of American money and weight measurement, volume, and distanceAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situationsCOMPUTER SKILLSExpert computer skillsCERTIFICATE/LICENSES
Competencies
Professional Maturity:
The ability to separate emotional feelings from the real issues at handResponsibility:
The ability to accept choices you have made and the results they have led toCommunication:
The ability to write and speak effectively; actively listen to others, and give feedbackFlexibility:
Demonstrate responsiveness and adaptability following change initiativesIntelligence:
Understand information and apply new knowledgeEnergetic:
Exhibits high levels of energy and enthusiasmOrganized:
Efficient in structuring tasks to be accomplishedComputer Savvy:
The ability to use technology efficiently and effectivelyCustomer Service:
The ability to enhance customer satisfactionJob Knowledge/Technical Knowledge:
Knowledgeable of current role and technical systems, and the impact it has on the organizationIntegrity and Respect : Demonstrates upmost level of integrityInterpersonal Communication:
Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situationCollaboration and Partnership:
Encourages participation from team membersManages Change:
Demonstrates flexibility with changing environmentsProblem Solving:
Resolve issues in a timely mannerAttention to Detail : Follows procedures to ensure entry of dataOrganization : Uses time efficiently by prioritizing and planning work activitiesJudgment : Ability to make independent decisionsTeamwork : Works with others to accomplish objectives and shows support for decisionsQuality:
Sets high standards to ensure quality in work performedAccountability:
Takes responsibility for adhering to all company policies, procures, and performance expectationsPhysical Demands
The physical demands for this position include: adequate vision, hearing, and repetitive motionLight physical activity performing non-strenuous daily activities of an administrative natureAscending or descending stairs, ramps and the like, using feet and legs and/or hands and armsSubstantial movements (motion) of the wrist, hands, and/or fingers in a repetitive mannerBending legs downward and forward by bending leg and spineWork Environment
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
Employee Signature
Printed Name
Employee Signature Date
Information Systems Tech
Department:
IT
Reports To:
Information Systems Manager / Director
FLSA Status:
Non-Exempt
Date
12/11/2022
Position Summary
Provides software and network support, training and troubleshooting in a networked microcomputer environment. Provides support on a wide range of applications.
Essential Duties & Responsibilities
Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company.Performs hardware/software upgrades to existing computer equipment as needed.As a member of the help desk services staff, responds to software problem calls on site or over the phone for users. Investigates error messages and determines resolution.Reinstalls program or replaces files that are causing errors.Calls software vendor or accesses on line technical support to obtain software update. Also responds to network log on calls. Investigates appropriate areas of potential problem and determines resolution.Will be required to rotate on-call services.Perform other duties as assignedSafety/Infection Control
Demonstrate knowledge of and adhere to regulations, policies, and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materialsPerformance Improvement
Participate in performance improvement activities as necessaryCustomer Service
Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.Demonstrate effective interpersonal skillsTreat all patients, visitors, and staff members fairly and with respectUtilize effective communication methods and skillsAble to communicate in non-judgmental manner and recognize discrepancies between employees and personal beliefsCompany Policy
Ensure personal appearance is business casual and professional at all timesResponsible for wearing identification badge at all times which must be visible and above the waistlineAttend all required meetings and in-service educationCompliance with attendance standardsDemonstrate flexibility when changes in assignments are necessaryQualifications
EDUCATION & EXPERIENCEHigh school diploma or equivalentPosition prefers an AA/AS degree in computer related field plus two years relevant experience; a BA/BS degree in computer science or related discipline; or the combination of education and experience that enables performance of all aspects of the position.LANGUAGE/MATH/REASONING ABILITYAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationAbility to perform these operations using units of American money and weight measurement, volume, and distanceAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situationsCOMPUTER SKILLSExpert computer skillsCERTIFICATE/LICENSES
Competencies
Professional Maturity:
The ability to separate emotional feelings from the real issues at handResponsibility:
The ability to accept choices you have made and the results they have led toCommunication:
The ability to write and speak effectively; actively listen to others, and give feedbackFlexibility:
Demonstrate responsiveness and adaptability following change initiativesIntelligence:
Understand information and apply new knowledgeEnergetic:
Exhibits high levels of energy and enthusiasmOrganized:
Efficient in structuring tasks to be accomplishedComputer Savvy:
The ability to use technology efficiently and effectivelyCustomer Service:
The ability to enhance customer satisfactionJob Knowledge/Technical Knowledge:
Knowledgeable of current role and technical systems, and the impact it has on the organizationIntegrity and Respect : Demonstrates upmost level of integrityInterpersonal Communication:
Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situationCollaboration and Partnership:
Encourages participation from team membersManages Change:
Demonstrates flexibility with changing environmentsProblem Solving:
Resolve issues in a timely mannerAttention to Detail : Follows procedures to ensure entry of dataOrganization : Uses time efficiently by prioritizing and planning work activitiesJudgment : Ability to make independent decisionsTeamwork : Works with others to accomplish objectives and shows support for decisionsQuality:
Sets high standards to ensure quality in work performedAccountability:
Takes responsibility for adhering to all company policies, procures, and performance expectationsPhysical Demands
The physical demands for this position include: adequate vision, hearing, and repetitive motionLight physical activity performing non-strenuous daily activities of an administrative natureAscending or descending stairs, ramps and the like, using feet and legs and/or hands and armsSubstantial movements (motion) of the wrist, hands, and/or fingers in a repetitive mannerBending legs downward and forward by bending leg and spineWork Environment
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
Employee Signature
Printed Name
Employee Signature Date