Inside Sales Manager

Bath Experts is looking for a highly driven individual with a proven track record of success in inside sales. The ideal candidate will have the ability to close sales over the phone and through email, providing consultative sales support, and following Bath Experts' proven sales process and methodology. If you are looking to join a rapidly growing company with an award-winning culture and high producing sale team, then apply today!About the Role:The Inside Sales Manager is responsible for managing and rehashing appointments with customers who did not make a purchase initially or cancelled a contract. This role involves reviewing customer leads, identifying opportunities to save the sale, and communicating with customers to reconfigure and reprice options to earn their business.Job Duties & Responsibilities:Follow up on all warm leads (Demo - No Sales) to further the sales process.Manage volume retention strategies (reviving and saving cancelled contracts).Analyze sales recordings, notes, and pictures to gather details about the customer's appointment to identify and determine potential opportunities to close the sale.Engage with customers over the phone and via email to understand their concerns and reasons for not proceeding with the purchase.Provide consultative sales support to reconfigure bath options and offer revised pricing.Through our sales training program, you will learn the techniques to:Effectively close sales by delivering effective sales presentations over the phone Utilize our CRM system and other technology to manage and track sales progressSkills & Qualifications:High inside sales IQ with the ability to understand and navigate complex sales processes.Proven experience in phone sales or call center environments.Strong consultative sales skills, with the ability to advise and guide customers toward a purchase decision.Highly organized and detail-oriented.Excellent analytical skills to identify opportunities and develop strategies to close sales.Top-notch communication skills, both verbal and written.More about Bath Experts:Bath Experts is a home improvement company specializing in the transformation of residential bathtub and shower spaces. Started in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio. After experiencing rapid growth in the past few years, we have since expanded into 7 additional markets (Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville and Lexington) with plans to expand to additional markets throughout the Midwest.At Bath Experts, we strive to deliver a world-class experience for our customers and to be the best employer in the home improvement industry. We have generated over 1,300 customer reviews, with a 4.9 overall star rating and Bath Experts has been recognized as a "2024 Top Workplace in Indiana" for the 2nd consecutive year (2023-2024). With top-of-the-industry compensation packages that include high wages and comprehensive benefits, and a commitment to giving back to our local charities (donated over $100,000 to local children's hospitals and youth charities), we are delivering on our promise to be a top employer and make a difference in our communities.Similar roles: Inside Sales Representative, Rehash Sales, Rehash Sales Manager, Home Improvement Sales Manager, Account Executive, Account Manager, Inside Sales Account Manager It is the policy of Bath Experts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.