ABCS, Inc.
Drupal Support Developer
ABCS, Inc., Phoenix, Arizona, United States, 85003
Job DescriptionJob Description
ADOA-ASET develops and executes the statewide IT strategy for Arizona state government and provides IT services and infrastructure to state agencies to ensure continuity of mission critical and essential systems. The Digital Government program within ADOA-ASET enables Arizona's governmental agencies to provide citizens, businesses, and other government entities with faster, easier and more intuitive access to all the State's services. To meet this objective, ADOA-ASET offers a portfolio of accessible, reliable, and cost-effective Digital Government services designed to meet the needs of our customers, both large and small.
Our team is looking for an experienced Drupal Support Developer who is passionate, highly skilled, committed to successful execution and customer service to join our Agency Platform Team. The purpose of the Agency Platform initiative is to deliver a streamlined, secure, accessible, and well-developed website at a low cost for state agencies. It provides a simple means to spin up a website and allow content creators to easily add information. The goal is to help State of Arizona agencies focus on creating great content rather than building systems that deliver content. The primary responsibility of this role is to provide troubleshooting, maintenance and operations support to our Agency Platform customers.
Key Responsibilities:
· Customer Support: Provide technical support, troubleshooting assistance and general maintenance to agencies who participate in the Agency Platform program and host their websites with us.
· Communicate clearly and effectively with our customers on issues, tickets, updates, and other tasks.
· Attend and lead meetings to help work with stakeholders to identify issues that they are having with their website and develop a plan and timeline to implement fixes.
· Documentation: Maintain comprehensive documentation for all support tickets and recurring issues.
· Bug Fixes: Identify and fix bugs across all websites part of the Agency Platform Program
· Ensure Platform Security: Respond timely to security issues and mitigate possible threats to our customers. Develop and integrate updates for security patches, system enhancements, and bug fixes.
· Analyze Metrics: Establish criteria that will be used to measure the level and quality of the service.
· Use analytics to drive development decisions and optimize performance.
· Track Progress: Tracking work time accurately directly on ticket.
· Website Migrations: Provide support and development in the migration initiative to move all Drupal 7 websites to the latest version of the Agency Platform Program.
· Feature Enhancements: Provide input and recommendations to add feature enhancements to the Agency Platform Program to better improve the experience for Customers.
· Team Collaboration: Work closely with the Digital Government Team to identify, assign, and share ideas on support tickets and features for the Agency Platform to improve the product
· Coordination: Coordinating with other technical teams including, within ASET and other outside vendors and services, for issue resolution Continuous Improvement: Identifying and implementing enhancements, improvements and fixes in processes, systems and relationships.
Qualifications:
· 3+ years of proven experience as a Drupal Developer Designing and developing responsive websites
· Strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript.
· Familiarity with Drupal 7/8/9/10, Drush, and Composer.
· Excellent troubleshooting and problem-solving skills, including the ability to independently research and validate solutions.
· Ability to Communicate clearly and effectively with customers
· Ability to work effectively within a fully remote team and communicate clearly with non-technical stakeholders. Strong customer service skills and ability to support tasks professionally and independently.
· The ideal candidate will have a bachelor’s degree and 3+ years in a Drupal development or product management or similar role utilizing established processes/protocols.
Preferred:
· Experience with Agile methodology and development process.
· Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Layout Builder
· Building user interfaces for websites and/or web applications
· Experience with implementing security best practices and updates in Drupal.
· Drupal core first approach to problem solving and troubleshooting issues
· Certifications: Drupal certification is a plus.
Company Description
ABCS is one of the finest IT Executive and Contingent Workforce Staffing company in the United States that provides clients with comprehensive IT Staffing services and efficient solutions from our 2 offices located in San Jose, CA and Phoenix, AZ. We understand the value of time and its importance to each customer...our focus is to ensure completion of each project/SOW/Assignment, minimizing "down time" for our customers, meeting project timeline and exceeding customer expectations.
Certifications:
MBE Certification
The Western Regional Minority Supplier Development Council Certificate # WR03208
MBE Certified by CPUC, California Public Utilities Commission (VON: 15030026)
DBE certified by VTA California Unified Certification Program (File No: 040243)
Small Business Certified by GSA, The state of California.
Our Team consists of trained and committed Management Professionals divided into various groups. Our entire team has extensive experience and success in this service sector which allows ABCS to provide our clients with the best-customized solution and top tier quality service
Our Goal is to offer each customer a consultative partnership and customized industry-specific solutions to meet their business challenges, get maximum ROI, meet budgetary guidelines and achieve operational excellence, which in turn builds long-term business partnerships. Accomplished through a consultative and collaborative process to ensure success for our clients and ABCS. As a result, we are highly motivated in identifying top tier technology professionals that meet the expectations of our discerning customers.
Specialties
Direct Hire, Contract Hire, Resource Management, Human Capital, Executive Leadership Recruitment, IT Executive Recruitment, Java, J2EE, Network Security, QA/QE Engineers, Hadoop, MapReduce, Cassandra, Hive, HBase, PIG, and Web Development.
Company DescriptionABCS is one of the finest IT Executive and Contingent Workforce Staffing company in the United States that provides clients with comprehensive IT Staffing services and efficient solutions from our 2 offices located in San Jose, CA and Phoenix, AZ. We understand the value of time and its importance to each customer...our focus is to ensure completion of each project/SOW/Assignment, minimizing "down time" for our customers, meeting project timeline and exceeding customer expectations.\r\n\r\nCertifications: \r\n\r\nMBE Certification \r\nThe Western Regional Minority Supplier Development Council Certificate # WR03208\r\nMBE Certified by CPUC, California Public Utilities Commission (VON: 15030026) \r\nDBE certified by VTA California Unified Certification Program (File No: 040243)\r\nSmall Business Certified by GSA, The state of California. \r\nOur Team consists of trained and committed Management Professionals divided into various groups. Our entire team has extensive experience and success in this service sector which allows ABCS to provide our clients with the best-customized solution and top tier quality service\r\n\r\nOur Goal is to offer each customer a consultative partnership and customized industry-specific solutions to meet their business challenges, get maximum ROI, meet budgetary guidelines and achieve operational excellence, which in turn builds long-term business partnerships. Accomplished through a consultative and collaborative process to ensure success for our clients and ABCS. As a result, we are highly motivated in identifying top tier technology professionals that meet the expectations of our discerning customers.\r\n\r\nSpecialties\r\nDirect Hire, Contract Hire, Resource Management, Human Capital, Executive Leadership Recruitment, IT Executive Recruitment, Java, J2EE, Network Security, QA/QE Engineers, Hadoop, MapReduce, Cassandra, Hive, HBase, PIG, and Web Development.
ADOA-ASET develops and executes the statewide IT strategy for Arizona state government and provides IT services and infrastructure to state agencies to ensure continuity of mission critical and essential systems. The Digital Government program within ADOA-ASET enables Arizona's governmental agencies to provide citizens, businesses, and other government entities with faster, easier and more intuitive access to all the State's services. To meet this objective, ADOA-ASET offers a portfolio of accessible, reliable, and cost-effective Digital Government services designed to meet the needs of our customers, both large and small.
Our team is looking for an experienced Drupal Support Developer who is passionate, highly skilled, committed to successful execution and customer service to join our Agency Platform Team. The purpose of the Agency Platform initiative is to deliver a streamlined, secure, accessible, and well-developed website at a low cost for state agencies. It provides a simple means to spin up a website and allow content creators to easily add information. The goal is to help State of Arizona agencies focus on creating great content rather than building systems that deliver content. The primary responsibility of this role is to provide troubleshooting, maintenance and operations support to our Agency Platform customers.
Key Responsibilities:
· Customer Support: Provide technical support, troubleshooting assistance and general maintenance to agencies who participate in the Agency Platform program and host their websites with us.
· Communicate clearly and effectively with our customers on issues, tickets, updates, and other tasks.
· Attend and lead meetings to help work with stakeholders to identify issues that they are having with their website and develop a plan and timeline to implement fixes.
· Documentation: Maintain comprehensive documentation for all support tickets and recurring issues.
· Bug Fixes: Identify and fix bugs across all websites part of the Agency Platform Program
· Ensure Platform Security: Respond timely to security issues and mitigate possible threats to our customers. Develop and integrate updates for security patches, system enhancements, and bug fixes.
· Analyze Metrics: Establish criteria that will be used to measure the level and quality of the service.
· Use analytics to drive development decisions and optimize performance.
· Track Progress: Tracking work time accurately directly on ticket.
· Website Migrations: Provide support and development in the migration initiative to move all Drupal 7 websites to the latest version of the Agency Platform Program.
· Feature Enhancements: Provide input and recommendations to add feature enhancements to the Agency Platform Program to better improve the experience for Customers.
· Team Collaboration: Work closely with the Digital Government Team to identify, assign, and share ideas on support tickets and features for the Agency Platform to improve the product
· Coordination: Coordinating with other technical teams including, within ASET and other outside vendors and services, for issue resolution Continuous Improvement: Identifying and implementing enhancements, improvements and fixes in processes, systems and relationships.
Qualifications:
· 3+ years of proven experience as a Drupal Developer Designing and developing responsive websites
· Strong proficiency in PHP, MySQL, HTML, CSS, and JavaScript.
· Familiarity with Drupal 7/8/9/10, Drush, and Composer.
· Excellent troubleshooting and problem-solving skills, including the ability to independently research and validate solutions.
· Ability to Communicate clearly and effectively with customers
· Ability to work effectively within a fully remote team and communicate clearly with non-technical stakeholders. Strong customer service skills and ability to support tasks professionally and independently.
· The ideal candidate will have a bachelor’s degree and 3+ years in a Drupal development or product management or similar role utilizing established processes/protocols.
Preferred:
· Experience with Agile methodology and development process.
· Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Layout Builder
· Building user interfaces for websites and/or web applications
· Experience with implementing security best practices and updates in Drupal.
· Drupal core first approach to problem solving and troubleshooting issues
· Certifications: Drupal certification is a plus.
Company Description
ABCS is one of the finest IT Executive and Contingent Workforce Staffing company in the United States that provides clients with comprehensive IT Staffing services and efficient solutions from our 2 offices located in San Jose, CA and Phoenix, AZ. We understand the value of time and its importance to each customer...our focus is to ensure completion of each project/SOW/Assignment, minimizing "down time" for our customers, meeting project timeline and exceeding customer expectations.
Certifications:
MBE Certification
The Western Regional Minority Supplier Development Council Certificate # WR03208
MBE Certified by CPUC, California Public Utilities Commission (VON: 15030026)
DBE certified by VTA California Unified Certification Program (File No: 040243)
Small Business Certified by GSA, The state of California.
Our Team consists of trained and committed Management Professionals divided into various groups. Our entire team has extensive experience and success in this service sector which allows ABCS to provide our clients with the best-customized solution and top tier quality service
Our Goal is to offer each customer a consultative partnership and customized industry-specific solutions to meet their business challenges, get maximum ROI, meet budgetary guidelines and achieve operational excellence, which in turn builds long-term business partnerships. Accomplished through a consultative and collaborative process to ensure success for our clients and ABCS. As a result, we are highly motivated in identifying top tier technology professionals that meet the expectations of our discerning customers.
Specialties
Direct Hire, Contract Hire, Resource Management, Human Capital, Executive Leadership Recruitment, IT Executive Recruitment, Java, J2EE, Network Security, QA/QE Engineers, Hadoop, MapReduce, Cassandra, Hive, HBase, PIG, and Web Development.
Company DescriptionABCS is one of the finest IT Executive and Contingent Workforce Staffing company in the United States that provides clients with comprehensive IT Staffing services and efficient solutions from our 2 offices located in San Jose, CA and Phoenix, AZ. We understand the value of time and its importance to each customer...our focus is to ensure completion of each project/SOW/Assignment, minimizing "down time" for our customers, meeting project timeline and exceeding customer expectations.\r\n\r\nCertifications: \r\n\r\nMBE Certification \r\nThe Western Regional Minority Supplier Development Council Certificate # WR03208\r\nMBE Certified by CPUC, California Public Utilities Commission (VON: 15030026) \r\nDBE certified by VTA California Unified Certification Program (File No: 040243)\r\nSmall Business Certified by GSA, The state of California. \r\nOur Team consists of trained and committed Management Professionals divided into various groups. Our entire team has extensive experience and success in this service sector which allows ABCS to provide our clients with the best-customized solution and top tier quality service\r\n\r\nOur Goal is to offer each customer a consultative partnership and customized industry-specific solutions to meet their business challenges, get maximum ROI, meet budgetary guidelines and achieve operational excellence, which in turn builds long-term business partnerships. Accomplished through a consultative and collaborative process to ensure success for our clients and ABCS. As a result, we are highly motivated in identifying top tier technology professionals that meet the expectations of our discerning customers.\r\n\r\nSpecialties\r\nDirect Hire, Contract Hire, Resource Management, Human Capital, Executive Leadership Recruitment, IT Executive Recruitment, Java, J2EE, Network Security, QA/QE Engineers, Hadoop, MapReduce, Cassandra, Hive, HBase, PIG, and Web Development.