Insight Global
Gateway Systems Technical Support Engineer
Insight Global, Covington, Louisiana, United States, 70435
Insight Global is searching for an Engineer to support one of our large clients. The Gateway Systems Technical Support Engineer will be responsible for the following:
-Offer technical support and guidance to staff on the diagnosis, troubleshooting, and repair of the clients Gateway systems, including first and second-generation technologies and equipment. This role involves an on-call rotation.
-Engineer Network Timing solutions within a data/telecommunications framework.
-Proactively seek out and implement process improvements and automation to enhance system performance.
-Develop and maintain comprehensive gateway documentation, such as Solutions Database entries, technical bulletins, and standard Operations and Maintenance protocols.
-Coordinate and document system upgrades, including the integration of additional radio, trunk, Internet, or PSTN capabilities into the gateway infrastructure.
-Engage in the installation, commissioning, and validation of auxiliary systems.
-Contribute to the creation and facilitation of advanced technical training for gateway systems, catering to a diverse employee base.
-Collaborate with the Service Level Agreement (SLA) team and Gateway Operations to pinpoint and address technical challenges that could impact customer satisfaction.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Automated scripting in any language, Power BI, AWS, Grafana, JIRABachelors Degree in Engineering (Preferably Electrical, will consider Mechanical or other related)Strong knowledge of networking concepts, security practices, and gateway (base station) for satellite systemsMin 3 YOE of applicable satellite communications or military experience working with wireless communications networksMin 3 YOE designing, troubleshooting, maintaining GPS sourced NTP timing and synchronization in a technical and critical production environmentAbility to travel domestically and potentially internationally. Valid passport required.
-Offer technical support and guidance to staff on the diagnosis, troubleshooting, and repair of the clients Gateway systems, including first and second-generation technologies and equipment. This role involves an on-call rotation.
-Engineer Network Timing solutions within a data/telecommunications framework.
-Proactively seek out and implement process improvements and automation to enhance system performance.
-Develop and maintain comprehensive gateway documentation, such as Solutions Database entries, technical bulletins, and standard Operations and Maintenance protocols.
-Coordinate and document system upgrades, including the integration of additional radio, trunk, Internet, or PSTN capabilities into the gateway infrastructure.
-Engage in the installation, commissioning, and validation of auxiliary systems.
-Contribute to the creation and facilitation of advanced technical training for gateway systems, catering to a diverse employee base.
-Collaborate with the Service Level Agreement (SLA) team and Gateway Operations to pinpoint and address technical challenges that could impact customer satisfaction.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Automated scripting in any language, Power BI, AWS, Grafana, JIRABachelors Degree in Engineering (Preferably Electrical, will consider Mechanical or other related)Strong knowledge of networking concepts, security practices, and gateway (base station) for satellite systemsMin 3 YOE of applicable satellite communications or military experience working with wireless communications networksMin 3 YOE designing, troubleshooting, maintaining GPS sourced NTP timing and synchronization in a technical and critical production environmentAbility to travel domestically and potentially internationally. Valid passport required.