Element Materials Technology
Network Operations Engineer
Element Materials Technology, Cincinnati, Ohio, United States, 45208
Overview:
Element has an opportunity for a
Network Operations Engineer
to become part of our growing IT Operations Team. This role will primarily focus on 2nd line network operational support and provide operational day-to-day support for all Elements Global Network Services, including wide area, local area, and wireless networks. The Element operations team utilizes a follow the sun support model, which means providing support to team members outside your region is a key part of this role. Additionally, the role will be working closely with the front-line TOC (Technology Operations Centre) to support initial troubleshooting, monitoring, and triaging of network related incidents and requests.
You will be working collaboratively with the rest of the DTG infrastructure run, design, and build teams, as well as trusted partners and vendors to deliver services to the Element business units including operational support for integration of new acquisitions.
Experience:Minimum of 3 years of experience with operations and maintenance of network infrastructure within multi-platform and multi-system global environments.Responsibilities:Operational support and maintenance of Elements global networkMonitoring core systems for effectiveness and pro-active maintenance.Efficient and effective management of 2nd line incidents resulting in successful and timely resolution meeting Element business SLAsBuild and maintain strong relationships with both internal customers and external partnersOperational support for acquisitions and integrationsSkills / Qualifications:
Broad technical knowledge and experience supporting and troubleshooting Cisco platforms including, but not limited to, Cisco Catalyst Switches, Cisco ISR routers, and NX-OS switching platformsExperience in managing and troubleshooting networking protocols (IPSEC, BGP, OSPF, FHRP, WLAN solutions, QoS, DNS, DHCP, TCP/IP, VLANs, STP technologies and Ethernet switching solutions) across multiple platforms deployed in the Element network estateExperience in managing and troubleshooting firewalls e.g. SonicWall, Fortinet, Cisco FTDExperience in Network monitoring and management tools, such as SolarWinds or ZabbixDisplay technical credibility, independent judgment, and decision-making experience on networking mattersAbility to overcome challenges in remote working such as overseas locations, cultural differences, and split time-zones to ensure positive interactionsExcellent communication and customer facing skillsGood problem-solving and analytical skills when determining the impact of network issues quickly, combined with sound decision-making skills under pressureDemonstrate planning, documentation, and organizational skillsExperience in delivery using IT infrastructure management best practices & standards, ITIL / ITSM principles and practices, and change management in large environments.Demonstrate understanding of IT security issues in global network environmentsEducation:Bachelor's degree in computer science, Information Technology, Mathematics, Business Administration, or a related field; or an equivalent combination of education and related work experience.#LI-SL1Company Overview:Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to Make tomorrow safer than today.When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.Diversity Statement:At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com
Element has an opportunity for a
Network Operations Engineer
to become part of our growing IT Operations Team. This role will primarily focus on 2nd line network operational support and provide operational day-to-day support for all Elements Global Network Services, including wide area, local area, and wireless networks. The Element operations team utilizes a follow the sun support model, which means providing support to team members outside your region is a key part of this role. Additionally, the role will be working closely with the front-line TOC (Technology Operations Centre) to support initial troubleshooting, monitoring, and triaging of network related incidents and requests.
You will be working collaboratively with the rest of the DTG infrastructure run, design, and build teams, as well as trusted partners and vendors to deliver services to the Element business units including operational support for integration of new acquisitions.
Experience:Minimum of 3 years of experience with operations and maintenance of network infrastructure within multi-platform and multi-system global environments.Responsibilities:Operational support and maintenance of Elements global networkMonitoring core systems for effectiveness and pro-active maintenance.Efficient and effective management of 2nd line incidents resulting in successful and timely resolution meeting Element business SLAsBuild and maintain strong relationships with both internal customers and external partnersOperational support for acquisitions and integrationsSkills / Qualifications:
Broad technical knowledge and experience supporting and troubleshooting Cisco platforms including, but not limited to, Cisco Catalyst Switches, Cisco ISR routers, and NX-OS switching platformsExperience in managing and troubleshooting networking protocols (IPSEC, BGP, OSPF, FHRP, WLAN solutions, QoS, DNS, DHCP, TCP/IP, VLANs, STP technologies and Ethernet switching solutions) across multiple platforms deployed in the Element network estateExperience in managing and troubleshooting firewalls e.g. SonicWall, Fortinet, Cisco FTDExperience in Network monitoring and management tools, such as SolarWinds or ZabbixDisplay technical credibility, independent judgment, and decision-making experience on networking mattersAbility to overcome challenges in remote working such as overseas locations, cultural differences, and split time-zones to ensure positive interactionsExcellent communication and customer facing skillsGood problem-solving and analytical skills when determining the impact of network issues quickly, combined with sound decision-making skills under pressureDemonstrate planning, documentation, and organizational skillsExperience in delivery using IT infrastructure management best practices & standards, ITIL / ITSM principles and practices, and change management in large environments.Demonstrate understanding of IT security issues in global network environmentsEducation:Bachelor's degree in computer science, Information Technology, Mathematics, Business Administration, or a related field; or an equivalent combination of education and related work experience.#LI-SL1Company Overview:Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to Make tomorrow safer than today.When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.Diversity Statement:At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com