QA Test Support Specialist

**QA Test Support Specialist**at PlayStation Global United States, San Diego, CA PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today, were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, PlayStationNow, acclaimed PlayStation software titles from PlayStation Studios, and more.PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.PlayStation Studios Quality Assurance is looking for applicants to help develop and implement the evolving services that make our QA team the best in the industry! The Test Support Specialist will work with QA and Studio partners to build upon our current testing methodologies and support bringing the QA team forward as new service offering emerge from project-to-project.Our Test Support Specialist will work directly with Service Owners to facilitate efficient implementation of service initiatives across PlayStation Studios QA and will assist with sharing service information across PlayStation Studios.**What You'll Do*** Create and coordinate QA service development, awareness, and success* Build reports, metrics, and trends related to QA services* Analyze data and provide business solution and efficiency opportunities* Own, develop, and plan for PlayStation Studios QA service programs* Ensure continued service improvements (CSI) aligned with global mission, values, and long-term strategic organization goals**Required Knowledge*** Testing the study and practice of a variety of test techniques and methodologies* Software/Tools High level of competency with Microsoft PowerPoint, Excel, and Visio (or equivalent). Ability to read and understand Tableau reports (or similar), and metrics related to Service key performance indicators (KPIs).* Understanding of company products (platforms, games, etc.) and business objectives / operations.* Strong interpersonal and communications skills. Decision making, flexibility, diplomacy, and problem-solving. Ability to develop internal and external working relationships through effective communication, positive demeanor, and professionalism.* Agile software development understand the common methodologies and can articulate how a strong tester can best support their team in that context.#LI-JM1**Equal Opportunity Statement:**Sony is an Equal Opportunity Employer. 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