RRS
IT HelpDesk Specialist
RRS, Indianapolis, Indiana, us, 46262
Company Description
The RRS Company and its affiliated entities, the RRS, have offered real estate development-related services to investment grade clients for decades. These services are focused on providing site acquisition, architectural services and development management for commercial offices and industrial properties. Our customers receive innovative integrated enterprise solutions for all building services. As part of this integrated process, our company can provide impactful consultation services on the marketing and financial aspects of a real estate development project and Facility Solutions.
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with RRS,Inc (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Description
The IT HelpDesk Specialist provides technical support and assistance to end-users experiencing hardware, software, or network issues. This role involves troubleshooting problems, resolving issues, and ensuring that users can efficiently utilize IT resources. The Specialist will work closely with other IT team members to maintain and improve the overall IT infrastructure.
Key Responsibilities:Technical Support:Respond to user inquiries and support requests via phone, email, or in-person.Diagnose and resolve technical issues related to hardware, software, and network connectivity.Provide step-by-step guidance to users for problem resolution.
Issue Tracking and Documentation:Log and track support requests using the IT service management (ITSM) system.Document solutions and procedures in the knowledge base for future reference.Escalate unresolved issues to higher-level IT support or relevant departments.
System Maintenance:Assist with the installation, configuration, and maintenance of hardware and software.Perform routine checks and updates to ensure system performance and security.Monitor network performance and troubleshoot connectivity issues.
User Training:Provide training and support to end-users on new technologies and software applications.Create and update user guides and training materials.
Collaboration and Communication:Work closely with other IT team members to address complex issues and projects.Communicate technical information effectively to non-technical users.Participate in team meetings and contribute to IT project planning and execution.
Security and Compliance:Ensure that all IT support activities adhere to company policies and security protocols.Assist with the implementation of security measures and data protection practices.
QualificationsEducation:
Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.Experience:
1-3 years of experience in an IT support or help desk role.Technical Skills:
Proficiency with operating systems (Windows, macOS, Linux) and common software applications.Knowledge of network configurations and troubleshooting.Familiarity with ticketing systems and ITSM tools.
Certifications (Preferred):
CompTIA A+, ITIL Foundation, or similar certifications.Soft Skills:
Strong problem-solving and analytical skills.Excellent communication and customer service skills.Ability to work independently and as part of a team.Strong attention to detail and organizational skills.
Additional Information
The salary for this position is anticipated to range between $49,000 - $60,000 per year plus bonus. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks.
RRS is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.
E-Verify Notice: RRS will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
The RRS Company and its affiliated entities, the RRS, have offered real estate development-related services to investment grade clients for decades. These services are focused on providing site acquisition, architectural services and development management for commercial offices and industrial properties. Our customers receive innovative integrated enterprise solutions for all building services. As part of this integrated process, our company can provide impactful consultation services on the marketing and financial aspects of a real estate development project and Facility Solutions.
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with RRS,Inc (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Description
The IT HelpDesk Specialist provides technical support and assistance to end-users experiencing hardware, software, or network issues. This role involves troubleshooting problems, resolving issues, and ensuring that users can efficiently utilize IT resources. The Specialist will work closely with other IT team members to maintain and improve the overall IT infrastructure.
Key Responsibilities:Technical Support:Respond to user inquiries and support requests via phone, email, or in-person.Diagnose and resolve technical issues related to hardware, software, and network connectivity.Provide step-by-step guidance to users for problem resolution.
Issue Tracking and Documentation:Log and track support requests using the IT service management (ITSM) system.Document solutions and procedures in the knowledge base for future reference.Escalate unresolved issues to higher-level IT support or relevant departments.
System Maintenance:Assist with the installation, configuration, and maintenance of hardware and software.Perform routine checks and updates to ensure system performance and security.Monitor network performance and troubleshoot connectivity issues.
User Training:Provide training and support to end-users on new technologies and software applications.Create and update user guides and training materials.
Collaboration and Communication:Work closely with other IT team members to address complex issues and projects.Communicate technical information effectively to non-technical users.Participate in team meetings and contribute to IT project planning and execution.
Security and Compliance:Ensure that all IT support activities adhere to company policies and security protocols.Assist with the implementation of security measures and data protection practices.
QualificationsEducation:
Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.Experience:
1-3 years of experience in an IT support or help desk role.Technical Skills:
Proficiency with operating systems (Windows, macOS, Linux) and common software applications.Knowledge of network configurations and troubleshooting.Familiarity with ticketing systems and ITSM tools.
Certifications (Preferred):
CompTIA A+, ITIL Foundation, or similar certifications.Soft Skills:
Strong problem-solving and analytical skills.Excellent communication and customer service skills.Ability to work independently and as part of a team.Strong attention to detail and organizational skills.
Additional Information
The salary for this position is anticipated to range between $49,000 - $60,000 per year plus bonus. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks.
RRS is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.
E-Verify Notice: RRS will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.