Vanderbilt University
Sr Technical Support Specialist
Vanderbilt University, Nashville, Tennessee, United States, 37247
Job Description
Job Description
The
Senior Technical Support Specialist
position supports research, education, and administration in Basic Science Research departments, programs, institutes, and centers within Vanderbilt University playing an important role in sustaining our goals and missions in science and education. This position requires attention to detail, comprehension of scope, and awareness of priorities. This position will report directly to the Associate Director of Research IT. It will be necessary to interact and collaborate with IT staff in both VU and VUMC.
About the Work Unit:
The Basic Sciences is comprised of Departments, Centers, Cores, Institutes and Programs. These areas conduct funded research and provide training for advanced degrees in science. Faculty laboratories, trainees, and science cores that require unique scientific computing support are the focus of this support position.
Duties and Responsibilities
The person filling this position will report to the Associate Director of Research IT. While the supervisor will prioritize the work duties for this position, the execution of those will be independent of the supervisor and the Senior Technical Support Specialist will exercise their unique knowledge with discretion and judgement.
Provides advanced knowledge in troubleshooting complex issues on a wide range of operating systems, including legacy systemsCross trains with colleagues to ensure redundancy in critical skillsManages the integrity, permissions and the security of data using a variety of methods for legal complianceMaintains the technology inventory for all devices and network portsMentors and guides junior level IT staffRemains current on technology by staying abreast of emerging trendsDevelops policies and procedures that address the business needs and requirements of the departmentLeads consultations and/or support to customers including de-commissioning, data recovery, system clones and installing, testing, and maintaining products, equipment, and systemsIdentifies opportunities to enhance customer satisfactionTrains customers on any IT solutionsEstablishes and maintains ongoing positive relationships with customersCollaborates with other departments or groups to address issues and enhancements of services
Supervisory Relationships:
This position reports directly to the Associate Director of Research IT.
This position does not have supervisory responsibility.
Qualifications
High school diploma is necessary.
Bachelor's degree is preferred.
A + Certification is preferred.
Experience and Skills:
Advanced computer troubleshooting skills are necessary.
Effective Problem-solving skills are necessary.
Experience with Windows, Linux, and Mac OSX is necessary.
Experience with MS Active Directory and Group Policy and VMWare is preferred.
Experience with Office 365, Sharepoint, and AI is preferred.
Physical Requirements :
Physical effort is required to occasionally lift, hold, and carry objects weighing up to 15 pounds.
Manual/finger dexterity in both hands to operate a keyboard and manipulate small objects.
Average sensory abilities to see, distinguish colors, and hear or listen.
Concentration or mental effort required for reading, writing, calculation, analysis, and visualization.
Duties are performed in an office environment with uniform temperatures, normal air conditions, and normal noise levels.
Key Characteristics of a Successful Team Member in this Work Unit:
A successful Team Member is one who has a good work ethic, is eager to learn and be mentored, and has good people skills. Documentation of systems and solutions, as well as keeping task lists current will make our unit successful.
Commitment to Equity, Diversity, and Inclusion
At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.
Vanderbilt University is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.
Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.
About Us
Vanderbilt is a community of talented and diverse staff & faculty!At
Vanderbilt University
, our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of "America's Best Large Employers" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice through:
Working and growing together as a community of communities... we are
One Vanderbilt .Providing a work environment where every staff and faculty member can be their
authentic and best
self , while providing the resources and opportunities to learn and grow.Encouraging development, collaboration, and partnership both internally and externally while fostering the value that
every member of the Vanderbilt community can lead and grow
regardless of title or position.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.
Vanderbilt University has made the health and safety of our students, faculty and staff and our surrounding communities a top priority. As part of that commitment, the University may require employees to comply with any testing or health and safety measures which the University may require.
Commitment to Equity, Diversity, and InclusionAt Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.
Vanderbilt University is an equal-opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.
Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.
Job Description
The
Senior Technical Support Specialist
position supports research, education, and administration in Basic Science Research departments, programs, institutes, and centers within Vanderbilt University playing an important role in sustaining our goals and missions in science and education. This position requires attention to detail, comprehension of scope, and awareness of priorities. This position will report directly to the Associate Director of Research IT. It will be necessary to interact and collaborate with IT staff in both VU and VUMC.
About the Work Unit:
The Basic Sciences is comprised of Departments, Centers, Cores, Institutes and Programs. These areas conduct funded research and provide training for advanced degrees in science. Faculty laboratories, trainees, and science cores that require unique scientific computing support are the focus of this support position.
Duties and Responsibilities
The person filling this position will report to the Associate Director of Research IT. While the supervisor will prioritize the work duties for this position, the execution of those will be independent of the supervisor and the Senior Technical Support Specialist will exercise their unique knowledge with discretion and judgement.
Provides advanced knowledge in troubleshooting complex issues on a wide range of operating systems, including legacy systemsCross trains with colleagues to ensure redundancy in critical skillsManages the integrity, permissions and the security of data using a variety of methods for legal complianceMaintains the technology inventory for all devices and network portsMentors and guides junior level IT staffRemains current on technology by staying abreast of emerging trendsDevelops policies and procedures that address the business needs and requirements of the departmentLeads consultations and/or support to customers including de-commissioning, data recovery, system clones and installing, testing, and maintaining products, equipment, and systemsIdentifies opportunities to enhance customer satisfactionTrains customers on any IT solutionsEstablishes and maintains ongoing positive relationships with customersCollaborates with other departments or groups to address issues and enhancements of services
Supervisory Relationships:
This position reports directly to the Associate Director of Research IT.
This position does not have supervisory responsibility.
Qualifications
High school diploma is necessary.
Bachelor's degree is preferred.
A + Certification is preferred.
Experience and Skills:
Advanced computer troubleshooting skills are necessary.
Effective Problem-solving skills are necessary.
Experience with Windows, Linux, and Mac OSX is necessary.
Experience with MS Active Directory and Group Policy and VMWare is preferred.
Experience with Office 365, Sharepoint, and AI is preferred.
Physical Requirements :
Physical effort is required to occasionally lift, hold, and carry objects weighing up to 15 pounds.
Manual/finger dexterity in both hands to operate a keyboard and manipulate small objects.
Average sensory abilities to see, distinguish colors, and hear or listen.
Concentration or mental effort required for reading, writing, calculation, analysis, and visualization.
Duties are performed in an office environment with uniform temperatures, normal air conditions, and normal noise levels.
Key Characteristics of a Successful Team Member in this Work Unit:
A successful Team Member is one who has a good work ethic, is eager to learn and be mentored, and has good people skills. Documentation of systems and solutions, as well as keeping task lists current will make our unit successful.
Commitment to Equity, Diversity, and Inclusion
At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.
Vanderbilt University is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.
Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.
About Us
Vanderbilt is a community of talented and diverse staff & faculty!At
Vanderbilt University
, our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of "America's Best Large Employers" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice through:
Working and growing together as a community of communities... we are
One Vanderbilt .Providing a work environment where every staff and faculty member can be their
authentic and best
self , while providing the resources and opportunities to learn and grow.Encouraging development, collaboration, and partnership both internally and externally while fostering the value that
every member of the Vanderbilt community can lead and grow
regardless of title or position.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.
Vanderbilt University has made the health and safety of our students, faculty and staff and our surrounding communities a top priority. As part of that commitment, the University may require employees to comply with any testing or health and safety measures which the University may require.
Commitment to Equity, Diversity, and InclusionAt Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.
Vanderbilt University is an equal-opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.
Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.