Vickers Engineering, Inc.
IT Support Specialist
Vickers Engineering, Inc., Troy, Michigan, United States, 48083
Job Title : IT Support Specialist
Reports to:
Corp IT Mgr.
FLSA Status:
To Be Determined
Schedule:
To Be Determined
General Description:
People in this job are responsible for the maintenance, installation, and configuration of all computer hardware and software in a company. They provide support to employees, troubleshoot issues, and solve problems. They work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. They walk users through software installation and launch newly installed programs for the first time. They send technical documentation to customers and end-users and make recommendations for hardware changes if a computer cannot support a particularly needed software program. They typically work alongside other employees in the IT department, often under the supervision of an IT support manager. They use a variety of tools, such as IT helpdesk software, cable testers, hand and power tools, and communication channels. They typically possess an associate's or bachelor's degree in information technology, computer science, or a relevant field. They typically work in office environments.
Traits:Self-motivated.Customer focused.Detail oriented and organized.Provide motivation and maintains morale for the Maintenance group.Team oriented.Lead with ethics, integrity and equality.Able to make consistent, rational decisions driven by data.Duties and Responsibilities
Manage information technology and computer systemsPlan, organize, control and evaluate IT and electronic data operationsEnsure security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesPreserve assets, information security and control structuresKnowledge and Skill Requirements
Pay attention to customers' descriptions of computer problemsAsk questions to properly diagnose the problemWalk customers through the recommended problem-solving stepsSet up or repair computer equipment and related devicesTrain users to work with new computer hardware or softwareDocument changes, revisions and problemsProvide other team members and managers informationPhysical Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving itemsResponding to public address system announcementsWalking and standingAbility to lift fifty (25) pounds or moreMay have to handle parts with sharp edgesMay have to work outdoors occasionally where temperatures and climate can fluctuateMultitaskingEnvironmental Job Requirements
Due to forklifts and other heavy equipment traveling through the shop, temporary cracks may appear in the floor, causing an uneven walking surfaceThe shop environment can be dusty and noisyDoor are frequently open, causing drafts and interior temperature changesFloors around work area may become slippery during wet weather conditions, or liquids such as coolants and oils from the machineryMay have to handle parts with sharp edgesPassing forklifts emit gas fumesTools, supplies, and related materials may contain hazardous materialsMay have to occasionally work outdoors where temperatures and climate can fluctuatePersonal Protection Equipment
The wearing of appropriate PPE when on Manufacturing Floor (i.e. Safety Glasses, etc....)
Management has the right to add or change these duties of the position at any time.
Per Michigan Proposition 1, passed into law in 2019, we no longer drug test for THC. It is however not permitted on company property. All other illegal substances will be tested for during onboarding.
Reports to:
Corp IT Mgr.
FLSA Status:
To Be Determined
Schedule:
To Be Determined
General Description:
People in this job are responsible for the maintenance, installation, and configuration of all computer hardware and software in a company. They provide support to employees, troubleshoot issues, and solve problems. They work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. They walk users through software installation and launch newly installed programs for the first time. They send technical documentation to customers and end-users and make recommendations for hardware changes if a computer cannot support a particularly needed software program. They typically work alongside other employees in the IT department, often under the supervision of an IT support manager. They use a variety of tools, such as IT helpdesk software, cable testers, hand and power tools, and communication channels. They typically possess an associate's or bachelor's degree in information technology, computer science, or a relevant field. They typically work in office environments.
Traits:Self-motivated.Customer focused.Detail oriented and organized.Provide motivation and maintains morale for the Maintenance group.Team oriented.Lead with ethics, integrity and equality.Able to make consistent, rational decisions driven by data.Duties and Responsibilities
Manage information technology and computer systemsPlan, organize, control and evaluate IT and electronic data operationsEnsure security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesPreserve assets, information security and control structuresKnowledge and Skill Requirements
Pay attention to customers' descriptions of computer problemsAsk questions to properly diagnose the problemWalk customers through the recommended problem-solving stepsSet up or repair computer equipment and related devicesTrain users to work with new computer hardware or softwareDocument changes, revisions and problemsProvide other team members and managers informationPhysical Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving itemsResponding to public address system announcementsWalking and standingAbility to lift fifty (25) pounds or moreMay have to handle parts with sharp edgesMay have to work outdoors occasionally where temperatures and climate can fluctuateMultitaskingEnvironmental Job Requirements
Due to forklifts and other heavy equipment traveling through the shop, temporary cracks may appear in the floor, causing an uneven walking surfaceThe shop environment can be dusty and noisyDoor are frequently open, causing drafts and interior temperature changesFloors around work area may become slippery during wet weather conditions, or liquids such as coolants and oils from the machineryMay have to handle parts with sharp edgesPassing forklifts emit gas fumesTools, supplies, and related materials may contain hazardous materialsMay have to occasionally work outdoors where temperatures and climate can fluctuatePersonal Protection Equipment
The wearing of appropriate PPE when on Manufacturing Floor (i.e. Safety Glasses, etc....)
Management has the right to add or change these duties of the position at any time.
Per Michigan Proposition 1, passed into law in 2019, we no longer drug test for THC. It is however not permitted on company property. All other illegal substances will be tested for during onboarding.