Rutgers University
Program Coordinator- NJ Hopeline
Rutgers University, Piscataway, New Jersey, United States,
Position Information
Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence-based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school.Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.Posting Summary
Rutgers The State University is seeking a Program Coordinator in the 988 Lifeline Services of Rutgers University Behavioral Healthcare. Provides administrative leadership and supervision to staff of the Statewide Suicide Prevention Hotline during assigned shift. Provides oversight of all services and ensures compliance with all relevant regulatory standards.Among the key duties of this position are the following:Supervises staff as assigned.Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services.Monitors daily operations and ensures that services are appropriately provided to clients and customers, providing immediate guidance as needed to Call Center's staff.Monitors ACD phone system coordinating and overseeing incoming telephone requests. Directly supervises assigned staff.Monitors staff performance which includes minimally meeting biannually with assigned staff to review performance goals and compliance with mandatory continuing education requirements.Addresses staff performance issues via progressive discipline as outlined by Human Resource policies.Qualifications
Minimum Education and Experience
Master's Degree in a mental health discipline plus four (4) years post master's experience in behavioral health field.Certifications/Licenses
Applicants must possess a clinical license which allows that individual to independently provide services as a private practitioner (with appropriate licensure, LPC, LCSW, LMFT).Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work.Preferred Qualifications
Experience with data entry is preferred.One (1) year of prior supervisory experience preferred.Physical Demands and Work Environment
Physical Demands:This position demands standing, walking throughout the program space. Lifting up to 20 lbs.Work Environment:Handles phone requests under time and decision-making pressure.Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.Crisis intervention is a common occurrence.Posting Details
Posting Number
24ST1278
Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Piscataway (RBHS)
City
Remote
State
NJ
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying.Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law.
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Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence-based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school.Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.Posting Summary
Rutgers The State University is seeking a Program Coordinator in the 988 Lifeline Services of Rutgers University Behavioral Healthcare. Provides administrative leadership and supervision to staff of the Statewide Suicide Prevention Hotline during assigned shift. Provides oversight of all services and ensures compliance with all relevant regulatory standards.Among the key duties of this position are the following:Supervises staff as assigned.Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services.Monitors daily operations and ensures that services are appropriately provided to clients and customers, providing immediate guidance as needed to Call Center's staff.Monitors ACD phone system coordinating and overseeing incoming telephone requests. Directly supervises assigned staff.Monitors staff performance which includes minimally meeting biannually with assigned staff to review performance goals and compliance with mandatory continuing education requirements.Addresses staff performance issues via progressive discipline as outlined by Human Resource policies.Qualifications
Minimum Education and Experience
Master's Degree in a mental health discipline plus four (4) years post master's experience in behavioral health field.Certifications/Licenses
Applicants must possess a clinical license which allows that individual to independently provide services as a private practitioner (with appropriate licensure, LPC, LCSW, LMFT).Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work.Preferred Qualifications
Experience with data entry is preferred.One (1) year of prior supervisory experience preferred.Physical Demands and Work Environment
Physical Demands:This position demands standing, walking throughout the program space. Lifting up to 20 lbs.Work Environment:Handles phone requests under time and decision-making pressure.Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.Crisis intervention is a common occurrence.Posting Details
Posting Number
24ST1278
Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Piscataway (RBHS)
City
Remote
State
NJ
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying.Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law.
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