IT Project Manager - Customer Service

**IT Project Manager - Customer Service*** Cary, United States of America; United States of America* Information Technology* 299537Information Technology** Job Description****Nows our time to inspire the future of healthcare together.**Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 60,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.**Join our team now at Siemens Healthineers as** **IT Project Manager - Customer Services**We are seeking a professional Technical Project Manager with a proven track record of managing internal complex Medium to large-scale projects in the healthcare services area. Knowledge and experience with customer services business processes & Agile, ITIL V3.0 framework is important to drive multiple projects as part of project portfolio.The role of the IT Project Manager - Customer Services is to plan, execute, and finalize projects according to scope, deadline and budget, as well as manage ongoing IT operations activities by following ITIL Based ITSM Processes. This includes directing resources in a matrixed organization and coordinating the efforts of team members to deliver projects according to plan. The Technical Project Manager will also define the projects objectives, participate in projects planning and oversee quality control throughout its life cycle.**Responsibilities*** Define project scope, goals and deliverables that support the business goals and requirements in collaboration with colleagues, senior management and stakeholders from Customer Services team.* Facilitate Gap analysis and Business process mapping As Is vs To Be workshops with IT and Business Partners.* Help visualize big picture of End to End Service setup to provide technical design for project that requires strong technical knowledge of ERP SAP CS / SD module & field services mobile solutions and other web based solutions.* Proactively manage changes in project scope to maximize success and minimize risk to stakeholders and the company* Meet with stakeholders to take detailed objectives and clarify specific requirements for the agreed scope of the project(s).* Develop complete project plans and associated communications documents.* Apply Siemens Healthineers project process and management principles at all aspects of project scope and deliverables.* Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.* Liaise with project stakeholders on an ongoing basis.* Estimate the resources and participants needed to achieve project goals.* Develop and deliver progress reports, proposals, requirements documentation, and presentations.* Report and escalate to IT management as needed.* Establish and maintain relationships with third parties/vendors and get things done as defined in SOW.* Perform risk management to minimize project risks.* Identify and manage project dependencies and critical path.* Track project milestones and deliverables.* Define project success criteria and disseminate them to involved parties throughout project life cycle.* Conduct project postmortems and create a recommendations report in order to identify Successful and unsuccessful project elements.**Requirements*** 10 + years of Project Management experience with large systems in the Healthcare Customer Services Area.* Bachelors degree in computer science, software engineering or business administration* PMI, Agile & ITIL certified preferred* Should have good hands-on experience in the Service Industry, Logistics Execution, Intercompany Processes* Should have strong experience in Customer Service processes, Service contract setup, Notification handling, Service order processing, billing and invoicing* Hands on experience in SAP CS, SD, MM, FI modules, Functional Location, equipment installation and deinstallation, Service contracts, Service order, Test script preparation and testing.* Experience in Implementation of Service Management and Service parts management using Install Base, Equipment serialization and service parts and contract management* Ability to do the technical evaluation and debug an IT application with support of cross functional IT teams* Experience of ServiceNow / CSM module is added advantage* 10% travel is requiredSiemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date.(Note: Accommodations may be requested for certain medical or religious reasons)At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.If you want to join us in transforming the way healthcare is delivered, visit our career site atIf you wish to find out more about the specific before applying, please visit:As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.**Organization:** Information Technology**Company:** Siemens Medical Solutions USA, Inc.**Experience Level:** Experienced Professional**Job Type:** Full-time**Equal Employment Opportunity Statement**Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.**EEO is the Law**Applicants and employees are protected under Federal law from discrimination. To learn more, .**Pay Transparency Non-Discrimination Provision**Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .**California Privacy Notice**California residents have the right to receive additional notices about their personal information. 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