Cortland Company
Screening & Applications Manager - Atlanta, GA
Cortland Company, Atlanta, Georgia, United States, 30383
Intro:
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.Job Overview:As the Screening & Applications Manager, you manage the centralized application process and a team of Screening & Applications Specialists who carry out all functions and duties related to the prospect to applicant journey, including application screening, document collection, employment and rental history validation, applicant touch points, follow-up, and lease document execution for multiple multimillion dollar, multifamily apartment home communities across the company. Here are the roles youll play:Roles You Will Play:The Go-GetterHire, train, motivate, and supervise a team of Screening & Applications Specialists responsible for processing applications across multiple Cortland communitiesContribute to cultivating an excellent applicant-to-resident experience by establishing check-ins with applicants to ensure they are receiving timely responses to pending questionsEnsure the timely generation and delivery of applicant and move-in documentation and confirm they are completed according to company standardsDrive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreementsSchedule and complete appropriate follow-up to discover wants and needs prior to move-in date, discuss any objections, and address concernsEngage with communities to provide scheduled reportsPartner with Community managers and onsite teams in resolving disputes or concerns hindering move-in
The OrganizerConfirm proper execution of lease forms and that documents are uploaded to OneSiteFollow established processes and guidelines in accordance with rental qualifications and criteriaCollect, review, and verify all supporting documentation needed for approval for all lease signers, including proof of income, rental history, photo ID, employment history, and further examination of credit or criminal history as neededSend adverse action letters to denied applicationsAnalyze screening and application data to identify trends and make updates or adjustments in response with the goal of reducing evictions and bad debtAdhere to processes and guidelines for reviewing any screening disputesMaintain Funnel CRM for tracking pertinent dates and tasksThe Impact You Can MakeNo one is better at advocating Cortlands culture and values than you, and every resident is wowed by your customer service!You are a stickler for rules and your communities follow them to the tee to run like a well-oiled machine.Your site team is on top of their game, which means the community is running efficiently, and resident life borders on utopian.Building Blocks of Success:
Strong 5+ years experience in a sales or customer service role; experience in the multifamily industry preferredBachelors degree or equivalent industry experience requiredPreferred experience leading teams with 20+ direct reportsPrior contact center experienceExperience managing teams to meet KPIs & set metricsExcellent presentation, written, and verbal communication skillsStrong time management and leadership skillStellar attention to detail and organization skillsStrong analytical, critical thinking, and problem-solving skillsProficiency in Microsoft Office Suite, Funnel, RealPage, and OneSite applications
Outro:At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all to make sure our communities are the perfect setting for living life to its fullest.Our success is fueled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.Cortland is an equal opportunity employer, and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless
of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email
talentresources@cortland.com
or call 404.965.3988.Cortland is a drug-free workplace.Cortland participates in e-verify to verify the employment status ofall persons hired to work in the United States.
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.Job Overview:As the Screening & Applications Manager, you manage the centralized application process and a team of Screening & Applications Specialists who carry out all functions and duties related to the prospect to applicant journey, including application screening, document collection, employment and rental history validation, applicant touch points, follow-up, and lease document execution for multiple multimillion dollar, multifamily apartment home communities across the company. Here are the roles youll play:Roles You Will Play:The Go-GetterHire, train, motivate, and supervise a team of Screening & Applications Specialists responsible for processing applications across multiple Cortland communitiesContribute to cultivating an excellent applicant-to-resident experience by establishing check-ins with applicants to ensure they are receiving timely responses to pending questionsEnsure the timely generation and delivery of applicant and move-in documentation and confirm they are completed according to company standardsDrive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreementsSchedule and complete appropriate follow-up to discover wants and needs prior to move-in date, discuss any objections, and address concernsEngage with communities to provide scheduled reportsPartner with Community managers and onsite teams in resolving disputes or concerns hindering move-in
The OrganizerConfirm proper execution of lease forms and that documents are uploaded to OneSiteFollow established processes and guidelines in accordance with rental qualifications and criteriaCollect, review, and verify all supporting documentation needed for approval for all lease signers, including proof of income, rental history, photo ID, employment history, and further examination of credit or criminal history as neededSend adverse action letters to denied applicationsAnalyze screening and application data to identify trends and make updates or adjustments in response with the goal of reducing evictions and bad debtAdhere to processes and guidelines for reviewing any screening disputesMaintain Funnel CRM for tracking pertinent dates and tasksThe Impact You Can MakeNo one is better at advocating Cortlands culture and values than you, and every resident is wowed by your customer service!You are a stickler for rules and your communities follow them to the tee to run like a well-oiled machine.Your site team is on top of their game, which means the community is running efficiently, and resident life borders on utopian.Building Blocks of Success:
Strong 5+ years experience in a sales or customer service role; experience in the multifamily industry preferredBachelors degree or equivalent industry experience requiredPreferred experience leading teams with 20+ direct reportsPrior contact center experienceExperience managing teams to meet KPIs & set metricsExcellent presentation, written, and verbal communication skillsStrong time management and leadership skillStellar attention to detail and organization skillsStrong analytical, critical thinking, and problem-solving skillsProficiency in Microsoft Office Suite, Funnel, RealPage, and OneSite applications
Outro:At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all to make sure our communities are the perfect setting for living life to its fullest.Our success is fueled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.Cortland is an equal opportunity employer, and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless
of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email
talentresources@cortland.com
or call 404.965.3988.Cortland is a drug-free workplace.Cortland participates in e-verify to verify the employment status ofall persons hired to work in the United States.