Technical Support Specialist II

**Primary Location:** 1 Howard St , Burlington , VT , US **Technical Support Specialist II*** Troubleshoot and resolve maintenance tasks requiring JavaScript, CSS, XML, HTML, and other programming languages* Execute Dealer Support tasks related to customization requests from clients* Implement, maintain and troubleshoot 3rd party scripts on our platform* Develop automation and efficiency tools to improve the team and departmental workflows* Perform quality assurance to ensure work is performed per specifications and meets both functional and aesthetic standards* Document relevant steps involved in individual task implementation and troubleshooting, particularly as it relates to communication that task creators have in client-facing roles* Serve as a resource, especially to members of Dealer Support, Performance Management, OEM Services, and Implementation, regarding best practices and limitations of implementing customizations on the CMS publishing system* Proactively develop and maintain knowledge and skills related to technology, tools & products (industry-wide and proprietary to Dealer.com)* Be familiar with new, existing, and updated procedures involving interdepartmental processes, such as Statements of Work (SOW) 3rd party requirements, billing tasks, OEM compliance, etc.* Other duties as assignedBachelors degree or equivalent combination of education and relevant work experience required * Strong Web development skills, including JavaScript, DHTML (HTML, CSS and JavaScript) and XML* Ability to understand and interpret existing site design and style guides* Intermediate knowledge of internet applications and protocols* Intermediate knowledge of Microsoft Office applications (Word, Excel)* Competency in both Mac and Windows environments**Company Knowledge** : Requires a strong understanding of Dealer.coms systems, products, tools, and procedures. **Communication Skills:** Excellent interpersonal, verbal, and written skills. Also, the ability to maintain composure when working under pressure or with demanding clients; the ability to break down complex projects into simpler terms to facilitate task execution. **Organizational Skills:** Strong time management skills, above-average ability to multi-task proactively and in response to issues as they arise, proven methods to manage self and others, adept at problem-solving, able to follow procedures, and creatively develop workaround solutions. **Benefits*** Generous compensation plans* MyTime: Flexible time off policies* Free in-network womens healthcare* Cox U: Thousands of free online classes* Dollars for Ideas: Well pay for your continuing education* Adoption assistance* Home & Auto insurance* Pet insurance for your fluffy loved ones* Telehealth: Phone and video visits with a doctor in minutesTonya WallaceDirector of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a just sit there and code type of environment. Not here. They encourage communication and transparency. All teams have the ability to share ideas. Billy MullnerAutomotive Technician II One of the best things here are all the great benefits. ASE certifications are super important to me and I always like learning new things. Marco ValeroManager of Software Engineering Cox leaders care about their employees career paths and help them grow into better professionals and members of the community. And I love that the company provides lots of training, challenging problems to solve, and opportunities to learn new technology and skills. Jarrod BaerPortfolio Manager I enjoy my coworkers because of the unity we have. We share best practices and talk about how we can better our clients experience as well as our company. **Inclusion makes us stronger**We thrive on what makes us different and celebrate each others unique abilities and perspectives. We embrace an inclusive culture of fairness and respect, value and belonging, empowerment and growth. No two employees look or think the same and we prefer it that way!