Elwyn
PT receptionist / front desk attendant - Philadelphia, PA
Elwyn, Phila, Pennsylvania, United States, 19117
PT receptionist / front desk attendant #ELW-17588 | Posted 03/18/2024 Philadelphia, Pennsylvania PT receptionist / front desk attendant #ELW-17588 | Posted 03/18/2024 | Philadelphia, Pennsylvania Apply for this job now! Job DescriptionSaturdays Only 8A to 3PPRIMARY FUNCTION:
As Family School's first point of contact, the Front Desk Attendant/Receptionist engages in opportunities that positively impact the customer experience via face-to-face contact and telephone. This position welcomes participants and visitors and provides clerical support to multiple areas.DUTIES & RESPONSIBILITIESEnsure the provision of a welcoming environment which includes welcoming program participants and visitors professionally and timelyProvide daily front desk coverageGreet all visitors and alert staff of their arrival and direct visitors to appointments upon arrivalDisplay all sign-in sheets for staff, families/clients, visitors, and vendorsAssist families and visitors to comply with Elwyn's entrance protocolsSecure the front door and open the front door between 8:45 am and 9:30 am for arriving familiesConfirm that the driver and/or the driving assistant sign in all children transported on the van and direct them to appropriate locationVerify and maintain contact numbers for both the driver and foster/kinship parent in the event of an emergencySecure the personal belongings of parents and place in the locked cabinet prior to them reporting to the appropriate locationRetrieve and return personal belongings of parents from the locked cabinet during break time and at the end of the program dayReceive and direct all incoming calls in a professional and courteous mannerAnswer questions efficiently and direct or transfer to appropriate personEngage with consumers to best understand their needs and requestsEngage active listening skills with callers with complaints to diffuse emotional situations via telephone and in-personMaintain the call and message database; document complaints and resolutionTrack voicemails and appropriate incoming phone calls on the main telephone number on the call log spreadsheetTrain temporary workers and employees who provide backup support to the position to operate main telephone to ensure coverageMaintain Staff Directory by name, room/office number, telephone numbers/extensions to ensure calls can be directed accurately and expeditiouslyMaintain Staff Evacuation list, update as needed to reflect all current staff and remove all termed staff; actively participate on the Safety CommitteeMaintain and update employees' email address list to ensure delivery of email communications to all staff when instructed by program managementMaintain open communication with security department and lobby staff to ensure safety of clients and employeesComplete clerical duties including, but not limited to, shredding, filing, organization of documents, stocking supplies, organizing clothing, etc., and maintain a reorder supply list for each classroom as necessary and assignedPerform other duties as assigned
IMMEDIATE SUPERVISOR:
Director, Child WelfareCONTACTS:
Program participants, visitors, staff, parents/guardians/caregivers, vendors, community agency representativesEDUCATION/EXPERIENCE/QUALIFICATIONS:High school diploma or graduate equivalency diploma (GED); post-secondary degree or specialized training in administrative/office work preferredPrevious experience working in an office setting; experience in an early childhood/educational setting preferredDemonstrated ability to work effectively as part of a teamAbility to work in a fast-paced environment and manage and prioritize multiple, often competing, prioritiesDemonstrated strong attention to detailDemonstrated strong time management and organizational skillsDemonstrated solid judgment with the ability to solve problems and make decisions in consultation with direct supervisorDemonstrated ability to anticipate future needed changes or identify problem areas and take effective actions in consultation with direct supervisorMust possess excellent customer interaction, collaboration, written and verbal communication skills, and strong organizational skillsDemonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPointPrevious experience with phone systems preferred
PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE
:
See
Physical Demands Checklist
below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.Elwyn is an Equal Opportunity Employer .
Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.Job Details Job TitlePT receptionist / front desk attendant Alternate Locations 1325 S 33rd St, Philadelphia, Pennsylvania 19146 Full-Time/Part-TimePart-time
As Family School's first point of contact, the Front Desk Attendant/Receptionist engages in opportunities that positively impact the customer experience via face-to-face contact and telephone. This position welcomes participants and visitors and provides clerical support to multiple areas.DUTIES & RESPONSIBILITIESEnsure the provision of a welcoming environment which includes welcoming program participants and visitors professionally and timelyProvide daily front desk coverageGreet all visitors and alert staff of their arrival and direct visitors to appointments upon arrivalDisplay all sign-in sheets for staff, families/clients, visitors, and vendorsAssist families and visitors to comply with Elwyn's entrance protocolsSecure the front door and open the front door between 8:45 am and 9:30 am for arriving familiesConfirm that the driver and/or the driving assistant sign in all children transported on the van and direct them to appropriate locationVerify and maintain contact numbers for both the driver and foster/kinship parent in the event of an emergencySecure the personal belongings of parents and place in the locked cabinet prior to them reporting to the appropriate locationRetrieve and return personal belongings of parents from the locked cabinet during break time and at the end of the program dayReceive and direct all incoming calls in a professional and courteous mannerAnswer questions efficiently and direct or transfer to appropriate personEngage with consumers to best understand their needs and requestsEngage active listening skills with callers with complaints to diffuse emotional situations via telephone and in-personMaintain the call and message database; document complaints and resolutionTrack voicemails and appropriate incoming phone calls on the main telephone number on the call log spreadsheetTrain temporary workers and employees who provide backup support to the position to operate main telephone to ensure coverageMaintain Staff Directory by name, room/office number, telephone numbers/extensions to ensure calls can be directed accurately and expeditiouslyMaintain Staff Evacuation list, update as needed to reflect all current staff and remove all termed staff; actively participate on the Safety CommitteeMaintain and update employees' email address list to ensure delivery of email communications to all staff when instructed by program managementMaintain open communication with security department and lobby staff to ensure safety of clients and employeesComplete clerical duties including, but not limited to, shredding, filing, organization of documents, stocking supplies, organizing clothing, etc., and maintain a reorder supply list for each classroom as necessary and assignedPerform other duties as assigned
IMMEDIATE SUPERVISOR:
Director, Child WelfareCONTACTS:
Program participants, visitors, staff, parents/guardians/caregivers, vendors, community agency representativesEDUCATION/EXPERIENCE/QUALIFICATIONS:High school diploma or graduate equivalency diploma (GED); post-secondary degree or specialized training in administrative/office work preferredPrevious experience working in an office setting; experience in an early childhood/educational setting preferredDemonstrated ability to work effectively as part of a teamAbility to work in a fast-paced environment and manage and prioritize multiple, often competing, prioritiesDemonstrated strong attention to detailDemonstrated strong time management and organizational skillsDemonstrated solid judgment with the ability to solve problems and make decisions in consultation with direct supervisorDemonstrated ability to anticipate future needed changes or identify problem areas and take effective actions in consultation with direct supervisorMust possess excellent customer interaction, collaboration, written and verbal communication skills, and strong organizational skillsDemonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPointPrevious experience with phone systems preferred
PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE
:
See
Physical Demands Checklist
below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.Elwyn is an Equal Opportunity Employer .
Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.Job Details Job TitlePT receptionist / front desk attendant Alternate Locations 1325 S 33rd St, Philadelphia, Pennsylvania 19146 Full-Time/Part-TimePart-time