Norstella
Client Success Director
Norstella, Atlanta, Georgia, United States, 30383
Norstella Client Success Director Atlanta, Georgia Apply Now
Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life-saving therapies. Our collective teams achieve this through prioritizing cultivating industry-leading data coupled with cutting-edge technology to solve some of healthcare’s most complex challenges.MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription—answering the “what” of how payers cover therapies and the “why” behind those decisions. MMIT’s product portfolio has been built by listening to our clients, with expert teams of pharmacists, clinicians, data specialists, and market researchers who provide foresight, clarity, and confidence.In 2022, MMIT joined forces with other market-leading pharmaceutical-solutions providers—Evaluate, Citeline, Panalgo, and The Dedham Group—to launch Norstella, which aims to deliver must-have answers for critical strategic and commercial decision-making along the entire drug development journey.The RoleMMIT's Client Success team has overall responsibility for the retention and growth of MMIT’s Market Access customers. This position will focus primarily on MMIT’s largest Enterprise customer base, partnering directly with clients to advance our joint mission to smooth patient access to therapies, by ensuring successful deployment, adoption, and utilization of MMIT’s products and services. The Client Success Director (CSD) is directly responsible for driving client outcomes and building long-term relationships that result in positive retention and growth of the Enterprise client segment.Key ResponsibilitiesRetention & Growth:
Maintain positive net revenue retention across named clients in MMIT’s Enterprise client segment. Partner closely with Commercial partners (Sellers, Strategic Account Management, Business Development) on whitespace strategy, and leverage existing relationships to generate leads and nurture opportunities. Earn reference status in >80% of MMIT clients.Optimize Client Use Cases:
Understand client priorities, use cases, definition of success, and actions required to accelerate time to value. Build and manage day-to-day relationships with all client stakeholders (decision makers, influencers, end users, etc.) across multiple brands and Market Access functions (Insights & Analytics, Payer Marketing, Field Teams, Contracting/Rebating, etc.). Meet regularly with clients to build relationships, review use cases and recent Market Access updates, review open projects and training plans, discuss open questions/needs/support. Provide client education, training, and strategic guidance on how to leverage MMIT’s data and platforms to achieve priority use cases. Perform regular Partnership Reviews to ensure ongoing alignment on customer business/brand strategy and reflect on our partnership.Account Health & Advocacy of Client:
Actively review leading indicators of account health to determine risk, and define, implement, and lead risk mitigation plans. Serve as an advocate and quarterback, representing the voice of the client, when partnering with internal teams (Client Services, Data Operations, Product Management, etc.). Act as the internal and external escalation point of contact for any known or emerging client issues.QualificationsBachelor's degree in marketing/business or related discipline.8+ years’ experience in account management and/or leading client relationships.Market Access domain expertise (deep understanding of current and future payer trends; intimate knowledge of Payer, PBM, and IDN organization structures and offerings).Understanding of common brand strategies to optimize patient access to therapies.Able to lead multiple strategic engagements at once while representing the voice of the client internally.Able to orchestrate, lead and influence stakeholders to drive decisions collaboratively.Superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills.Is highly empathetic, has strong agility to learn and adapt, growth mindset.Demonstrated desire for continuous learning and improvement.Enthusiastic and creative thinker with the ability to inspire others.TravelOccasional travel to client sites and on-site at MMIT headquarters in Yardley, PA. Up to 25%, which will require regular in-person attendance at company and client meetings.The guiding principles for success at Norstella:Integrity, Truth, Reality:
We make promises that we can keep, and goals that push us to new heights.Kindness, Empathy, Grace:
We will empathize with everyone's situation and provide positive and constructive feedback.Resilience, Mettle, Perseverance:
We will persevere – even in difficult and challenging situations.Benefits:Medical and Prescription Drug BenefitsHealth Savings Accounts (HSA) or Flexible Spending Accounts (FSA)Basic Life and AD&D Benefits401k Retirement Plan with Company MatchCompany Paid Short & Long-Term DisabilityEducation ReimbursementPaid Time Off & Company HolidaysThe expected base salary for this position ranges from $160,000 to $180,000. Salary offers are based on a wide range of factors.Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of protected characteristics.Sometimes the best opportunities are hidden by self-doubt. Regardless of where you came from, how you identify, or the path that led you here- you are welcome.
#J-18808-Ljbffr
Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life-saving therapies. Our collective teams achieve this through prioritizing cultivating industry-leading data coupled with cutting-edge technology to solve some of healthcare’s most complex challenges.MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription—answering the “what” of how payers cover therapies and the “why” behind those decisions. MMIT’s product portfolio has been built by listening to our clients, with expert teams of pharmacists, clinicians, data specialists, and market researchers who provide foresight, clarity, and confidence.In 2022, MMIT joined forces with other market-leading pharmaceutical-solutions providers—Evaluate, Citeline, Panalgo, and The Dedham Group—to launch Norstella, which aims to deliver must-have answers for critical strategic and commercial decision-making along the entire drug development journey.The RoleMMIT's Client Success team has overall responsibility for the retention and growth of MMIT’s Market Access customers. This position will focus primarily on MMIT’s largest Enterprise customer base, partnering directly with clients to advance our joint mission to smooth patient access to therapies, by ensuring successful deployment, adoption, and utilization of MMIT’s products and services. The Client Success Director (CSD) is directly responsible for driving client outcomes and building long-term relationships that result in positive retention and growth of the Enterprise client segment.Key ResponsibilitiesRetention & Growth:
Maintain positive net revenue retention across named clients in MMIT’s Enterprise client segment. Partner closely with Commercial partners (Sellers, Strategic Account Management, Business Development) on whitespace strategy, and leverage existing relationships to generate leads and nurture opportunities. Earn reference status in >80% of MMIT clients.Optimize Client Use Cases:
Understand client priorities, use cases, definition of success, and actions required to accelerate time to value. Build and manage day-to-day relationships with all client stakeholders (decision makers, influencers, end users, etc.) across multiple brands and Market Access functions (Insights & Analytics, Payer Marketing, Field Teams, Contracting/Rebating, etc.). Meet regularly with clients to build relationships, review use cases and recent Market Access updates, review open projects and training plans, discuss open questions/needs/support. Provide client education, training, and strategic guidance on how to leverage MMIT’s data and platforms to achieve priority use cases. Perform regular Partnership Reviews to ensure ongoing alignment on customer business/brand strategy and reflect on our partnership.Account Health & Advocacy of Client:
Actively review leading indicators of account health to determine risk, and define, implement, and lead risk mitigation plans. Serve as an advocate and quarterback, representing the voice of the client, when partnering with internal teams (Client Services, Data Operations, Product Management, etc.). Act as the internal and external escalation point of contact for any known or emerging client issues.QualificationsBachelor's degree in marketing/business or related discipline.8+ years’ experience in account management and/or leading client relationships.Market Access domain expertise (deep understanding of current and future payer trends; intimate knowledge of Payer, PBM, and IDN organization structures and offerings).Understanding of common brand strategies to optimize patient access to therapies.Able to lead multiple strategic engagements at once while representing the voice of the client internally.Able to orchestrate, lead and influence stakeholders to drive decisions collaboratively.Superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills.Is highly empathetic, has strong agility to learn and adapt, growth mindset.Demonstrated desire for continuous learning and improvement.Enthusiastic and creative thinker with the ability to inspire others.TravelOccasional travel to client sites and on-site at MMIT headquarters in Yardley, PA. Up to 25%, which will require regular in-person attendance at company and client meetings.The guiding principles for success at Norstella:Integrity, Truth, Reality:
We make promises that we can keep, and goals that push us to new heights.Kindness, Empathy, Grace:
We will empathize with everyone's situation and provide positive and constructive feedback.Resilience, Mettle, Perseverance:
We will persevere – even in difficult and challenging situations.Benefits:Medical and Prescription Drug BenefitsHealth Savings Accounts (HSA) or Flexible Spending Accounts (FSA)Basic Life and AD&D Benefits401k Retirement Plan with Company MatchCompany Paid Short & Long-Term DisabilityEducation ReimbursementPaid Time Off & Company HolidaysThe expected base salary for this position ranges from $160,000 to $180,000. Salary offers are based on a wide range of factors.Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of protected characteristics.Sometimes the best opportunities are hidden by self-doubt. Regardless of where you came from, how you identify, or the path that led you here- you are welcome.
#J-18808-Ljbffr