Norstella
Client Success Director
Norstella, Hartford, Connecticut, us, 06112
Norstella Client Success Director Hartford, Connecticut Apply Now
Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life-saving therapies. Our collective teams achieve this through prioritizing cultivating industry-leading data coupled with cutting-edge technology to solve some of healthcare’s most complex challenges.MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription—answering the “what” of how payers cover therapies and the “why” behind those decisions.The RoleMMIT's Client Success team has the overall responsibility for the retention and growth of MMIT’s Market Access customers. This position will focus primarily on MMIT’s largest Enterprise customer base, and partner directly with clients to advance our joint mission to smooth patient access to therapies, by ensuring successful deployment, adoption, and utilization of MMIT’s products and services.Key ResponsibilitiesMaintain positive net revenue retention across named clients in MMIT’s Enterprise client segment.Partner closely with Commercial partners (Sellers, Strategic Account Management, Business Development) on whitespace strategy, and leverage existing relationships to generate leads and nurture opportunities.Earn reference status in >80% of MMIT clients.Responsible for understanding client priorities, use cases, definition of success, and actions required to accelerate time to value.Build and manage day-to-day relationships with all client stakeholders (decision makers, influencers, end users, etc.) across multiple brands and Market Access functions.Meet regularly with clients to build relationships, review use cases and recent Market Access updates, review open projects and training plans, discuss open questions/needs/support.Provide client education, training, and strategic guidance on how to leverage MMIT’s data and platforms to achieve priority use cases.Perform regular Partnership Reviews to ensure ongoing alignment on customer business/brand strategy and reflect on our partnership.Actively review a variety of leading indicators of account health to determine risk, and are accountable for defining, implementing, and leading risk mitigation plans.Serve as an advocate and quarterback, representing the voice of the client, when partnering with internal teams.Act as the internal and external escalation point of contact for any known or emerging client issues.QualificationsBachelor's degree in marketing/business or related discipline.8+ years’ experience in account management and/or leading client relationships.Market Access domain expertise.Understanding of common brand strategies to optimize patient access to therapies.Able to lead multiple strategic engagements at once.Able to orchestrate, lead and influence stakeholders to drive decisions collaboratively.Superior analytical, quantitative, and conceptual thinking skills.Demonstrated desire for continuous learning and improvement.Enthusiastic and creative thinker with the ability to inspire others.TravelOccasional travel to client sites and on site at MMIT headquarters in Yardley, PA. Up to 25%.The guiding principles for success at Norstella:Integrity, Truth, RealityKindness, Empathy, GraceResilience, Mettle, PerseveranceThe expected base salary for this position ranges from $160,000 to $180,000. Salary offers are based on a wide range of factors.Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of protected characteristics.
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Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life-saving therapies. Our collective teams achieve this through prioritizing cultivating industry-leading data coupled with cutting-edge technology to solve some of healthcare’s most complex challenges.MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription—answering the “what” of how payers cover therapies and the “why” behind those decisions.The RoleMMIT's Client Success team has the overall responsibility for the retention and growth of MMIT’s Market Access customers. This position will focus primarily on MMIT’s largest Enterprise customer base, and partner directly with clients to advance our joint mission to smooth patient access to therapies, by ensuring successful deployment, adoption, and utilization of MMIT’s products and services.Key ResponsibilitiesMaintain positive net revenue retention across named clients in MMIT’s Enterprise client segment.Partner closely with Commercial partners (Sellers, Strategic Account Management, Business Development) on whitespace strategy, and leverage existing relationships to generate leads and nurture opportunities.Earn reference status in >80% of MMIT clients.Responsible for understanding client priorities, use cases, definition of success, and actions required to accelerate time to value.Build and manage day-to-day relationships with all client stakeholders (decision makers, influencers, end users, etc.) across multiple brands and Market Access functions.Meet regularly with clients to build relationships, review use cases and recent Market Access updates, review open projects and training plans, discuss open questions/needs/support.Provide client education, training, and strategic guidance on how to leverage MMIT’s data and platforms to achieve priority use cases.Perform regular Partnership Reviews to ensure ongoing alignment on customer business/brand strategy and reflect on our partnership.Actively review a variety of leading indicators of account health to determine risk, and are accountable for defining, implementing, and leading risk mitigation plans.Serve as an advocate and quarterback, representing the voice of the client, when partnering with internal teams.Act as the internal and external escalation point of contact for any known or emerging client issues.QualificationsBachelor's degree in marketing/business or related discipline.8+ years’ experience in account management and/or leading client relationships.Market Access domain expertise.Understanding of common brand strategies to optimize patient access to therapies.Able to lead multiple strategic engagements at once.Able to orchestrate, lead and influence stakeholders to drive decisions collaboratively.Superior analytical, quantitative, and conceptual thinking skills.Demonstrated desire for continuous learning and improvement.Enthusiastic and creative thinker with the ability to inspire others.TravelOccasional travel to client sites and on site at MMIT headquarters in Yardley, PA. Up to 25%.The guiding principles for success at Norstella:Integrity, Truth, RealityKindness, Empathy, GraceResilience, Mettle, PerseveranceThe expected base salary for this position ranges from $160,000 to $180,000. Salary offers are based on a wide range of factors.Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of protected characteristics.
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