Data Analyst

Major Duties Classification: Exempt / Non-Bargaining Position may be located Remote. #LI-Remote Consolidated Communications is rapidly deploying world-class fiber internet service across a 20-plus state service area. From our first connection over 125 years ago, Consolidated has been dedicated to turning technology into solutions, connecting people, and enriching how they work and live. You will be a part of this exciting time in our company's history and the regions we serve. Our team of 3,200 is dedicated to doing more for our customers. We are dedicated to listening to our customers and consistently meeting expectations with forethought and flexibility while delivering reliable service and exceptional customer service. As a Data Analyst II, you will work collaboratively and support cross-functional team members, provide and create analytical and reporting solutions for the Field Operations, Call Center and Consumer business segments. These responsibilities and deliverables should lead to business insights and enhance operational and customer analytics, leading to increased revenue and greater efficiencies. Responsibilities Create data pipelines for ETL processes using Snowflake, Alteryx or similar tools Document processes and create analyses to improve process efficiencies Collaborates with team members across the organization to facilitate business discussion and align on business reporting needs Works independently as well as collaboratively to analyze data and create insights to drive and inform business decisions Facilitates meetings, assists with outlining deliverables, acts as business liaison for technical requirements, and implements deadlines Document and understand the relationship of business process with business application to shape and report data quality/accuracy Build and maintain tables within an Oracle database environment Document and implement data management processes for the Field Operations and Call Center departments Communicate project scope, open items, and issues / risks to the leadership team Prepares ad hoc analysis and monthly KPI reports to be reviewed by investors, board of directors and the executive leadership team Performs all other duties as assigned Qualifications Demonstrates ability to effectively communicate and build relationships at all internal and external organizational levels. Knowledge of one or more coding languages and tools (e.g., SQL, JavaScript, R, Python, Excel VBA, RAW, SAS) preferred Bachelor's degree in business, information technology, computer science, business analytics, or related field, or 3 years' experience Strong critical thinking skills with attention to detail and accuracy. Excellent project management skills including experience in gathering and documenting requirements Positive attitude with a willingness to learn in a rapidly changing environment. Demonstrated ability to prioritize, organize and work effectively on multiple requests/projects in a deadline driven environment Experience with data reporting tools such as Tableau, Power BI, etc. Strong understanding of data warehouse concepts Proficient in Microsoft Excel Proven ability to create strong relationships across the organization Excellent analytical, communication, and presentation skills Personal Qualities: Collaborative and data driven with strong analytical and technical skills Ability to continuously prioritize long-term plans with short-term urgent response needs Listening, verbal and written communications skills with the ability to translate technical information into understandable terms to a variety of audiences. Consistently take ownership of responsibilities and assignments without having to be reminded or repeatedly solicited for results Show sound judgment and the confidence to convey advice and articulate risks in a profes