Service Operations Support

Join Xylem in the global mission to LetsSolveWater As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Were Hiring for a Service Operations Supervisor If you are excited and passionate about helping LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the worlds most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark (https://www.xylem.com/en-us/watermark/) THE ROLE: The Service Operations Supervisor will be responsible for safely and effectively managing the delivery of most aspects of project scope and planning shop operations. In this role, the individual will also manage multiple employees, specialized vehicles/equipment, inventory, building, material. The Supervisor will spend 85% of their time in the branch and 15% in the field. We offer a full benefits package to include Flexible Time Off (FTO) for exempt positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Safety: To ensure that our team members adhere to all of the Xylem Safety training and protocols for each given task and have the necessary PPE to do so. Promotes a safety focused culture by carrying out and ensuring a regular with every team member with daily safety talks. Staff Leadership: Work with the Service Center Manager to hire, develop, support, supervise and coach multiple direct reports (shop personnel). Execute the established training program for all shop service personnel. Ensure staff adhere to established policies, procedures (safety, operational, equipment care/use,), and stay in compliance with applicable regulations (such as DOT). Scope Delivery: Understands the contract and the scope of the project. Works directly with project sales and operations team to ensure the positive delivery of the scope. Schedules and manages field staff in executing scope for the projects. When applicable, provides input during the proposal phase of projects. Internal and External Communication: Keep internal stakeholders informed of shop repair activities, as well as risk and mitigation strategies. Ensure the Service Center Manager is informed of repair related updates, safety, production reports, project related issues/scope of work. Quality Management: Responsible for effective quality assurance and quality control on all aspects of the service repairs. Analyze data, identify discrepancies, and develop and implement corrective actions. Support and help drive all corporate initiatives up to but not limited to Watermark, Concern reporting, point kaizens. QUALIFICATIONS: GED or High School Diploma. 2-3 years experience in supervisory role. 3-5 years of submersible pump experience required. Efficient in Microsoft Office, standard asset systems/software. Waste Water System experience and pump experience is a plus. DAY IN THE LIFE: In this role, the working environment is based in a shop with the potential for outdoor field support, weather extremities, use of PPE, exposures to high heat and the physical demands may include but not limited to regularly sitting, standing, lifting up to 75 lbs. In addition, this role may require 15-20% of time in the field. SALARY: The estimated salary range for this position is $70k - $90k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, flexible time off, paid parental leave and tuition reimbursement. At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors. Join the global Xylem team today (http://www.xylem.com/) Xylem is a team creating advanced technology solutions to the worlds water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed. Salary range: $62,000.00 - $99,000.00 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology XylemCareers GlobalImpact WaterInnovation