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Asurion

Bilingual Technical Support & Sales Representative - PPX - Las Vegas, NV

Asurion, Las Vegas, Nevada, us, 89105


******Bilingual Technical Support & Sales Representative PPX Las Vegas, NV****Location:** 6605 Grand Montecito Parkway, Las Vegas, NV 89149 **Additional pay rate information:** After training, you will be compensated per customer experience. Our top experts make up to $32/hour. **Technical Support Representative****Pay rate:** $22/hour training pay (+$1/hour for bilingual Spanish)**This position also includes a $3,000 sign on bonus! $1,000 after 30 days, $1,000 after 60 days and $1,000 after 180 days!**At Asurion, we dont just provide customers with exceptional servicewe create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.Our tech support reps are solution driven. They build authentic relationships with customers, manage one-on-one conversations via chats, emails and over the phone and get to know each customers specific needs. Our team works hard to service and upsell products that give each customer the best experience with their technology.* High school diploma or equivalent* 1-year experience in a customer service position (preferred; call center experience a plus)* Bilingual skills are a plus* Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)* Ability to manage time effectively and work independently in a fast-paced environment with shifting priorities* Computer literacy (type 25-35 words per minute and learn call center software)* A passing hiring assessment (soft skill scenario modeling and product knowledge)* Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)**We take care of you (benefits/perks):** * Competitive hourly pay and inclusive benefits* Career growth opportunities* Ongoing training to grow your skills* And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health