Insight Global
Service Desk Analyst
Insight Global, Cincinnati, Ohio, United States, 45208
A Service Desk Analyst is the backbone of customer support, during workday transition from Service Now! This role ensures everything runs smoothly and resolving issues quickly for the patients. This role involves troubleshooting customer problems, assisting end-users, and keeping IT services in top shape.
Responsibilities:
Customer Service Support
Ticketing
Only taking Workday Phone Calls
Clearing out cache and cookies
Instructions over phone, not technical work
Pay Rate: $22.50-$25/hr, based on experience
Shift: Full-Time, 40 hours/weekly -Mainly first and second shift, no thirds
Does not know what they need right now - will start with what the candidate needs
Shifts will be one set schedule - Flex Scheduling
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Technical SavvyHigh School GED/Diploma
Customer Service and Engagement or related experience
Responsibilities:
Customer Service Support
Ticketing
Only taking Workday Phone Calls
Clearing out cache and cookies
Instructions over phone, not technical work
Pay Rate: $22.50-$25/hr, based on experience
Shift: Full-Time, 40 hours/weekly -Mainly first and second shift, no thirds
Does not know what they need right now - will start with what the candidate needs
Shifts will be one set schedule - Flex Scheduling
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Technical SavvyHigh School GED/Diploma
Customer Service and Engagement or related experience