Help Desk-III (Hybrid)

Job Title: Help Desk-III (Hybrid) Location: Madison, WI Duration: 1 Months Job Description: Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user. Requires at least 3 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected. Top Skills & 2-3 Years of Experience: Windows 11 Microsoft O365 Intune Apple and Android mobile phone support Nice to Have: Cherwell Scripting and automation Microsoft Teams/Intune.