Diverse Lynx
Genesys Engineer
Diverse Lynx, Tampa, Florida, us, 33646
Design and developing Genesys Web messaging/Chat Bot solutionDesign and implement Genesys Digital Bot solutionDesign and implement Genesys SMS SolutionDesign and implement conversation flow for Chat bot and SMS channelDesign and build custom integration to query and retrieve data from Enterprise system i.e Service NowDesign and implement Workforce management.Design and implement Genesys-Service CTI integrationDesign and implement Genesys Self Service PortalDesign and implement Knowledge Management? Design and implement Genesys Agent Assist and Intelligent support queue routingBuild custom dashboard based on business requirementTroubleshoot and resolve technical issues related to Genesys solutions.Provide technical support and guidance to ensure optimal performance and reliability.Collaborate with cross-functional teams to develop customized solutions..Responsibilities:
Overall 5+ years of experience and proven experience with Genesys contact center technology.Strong understanding of telecommunications principles and contact center operations.Proficiency in configuring and troubleshooting Genesys software components.Excellent communication and teamwork skills.Ability to work independently and prioritize tasks effectively.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Overall 5+ years of experience and proven experience with Genesys contact center technology.Strong understanding of telecommunications principles and contact center operations.Proficiency in configuring and troubleshooting Genesys software components.Excellent communication and teamwork skills.Ability to work independently and prioritize tasks effectively.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.