Regional Outreach Specialist

POSITION TITLE

Regional Outreach Specialist

LOCATION

Pulaski, KY

STATUS

Full Time, Salaried, Exempt

PROGRAM

Addiction Recovery Services

REPORTS TO

Community Outreach Supervisor

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts 
*Loan forgiveness options through federal programs 
(National Health Corp & Public Service Loan Forgiveness) 
All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS

The Regional Outreach Specialist is responsible for all outreach and engagement of referral sources relating to all programs in assigned communities that include, but are not limited to the judicial system, corrections departments, hospital and healthcare providers, Veteran services agencies, housing authorities, and other community partners. Additionally, Regional Outreach Specialists identify, and target populations needing VOA services to encourage and direct their participation. Regional Outreach Specialists also are responsible for the oversight of managing all referral relationships including coordination of in person outreach, digital marketing, and other communication channels that yields qualified leads for program admissions. The position assists in providing peer support for persons in recovery within VOA’s Recovery Community Centers.

WHAT YOU SHOULD HAVE FOR THIS ROLE
This position requires a high school diploma. Skills in oral and written communication. Ability to effectively communicate with target population. Ability to exercise tact, diplomacy,
judgment, discretion, and honesty. Must learn and apply agency and program policies and procedures. Computer skills, including the capacity to use Microsoft Office, Microsoft Excel, and other programs to manage a high volume of detailed information and responsibilities. This role is very goal-driven with a sales focus needing skills including building rapport/trust, establishing strong relationships, and consistently following up. Knowledge of problems associated with target population preferred. Candidate must exhibit ability to remain

nonjudgmental, empathetic, and respectful toward people living with behavioral health and substance use issues, Hepatitis C and HIV/AIDS, and the ability to convey respect to target populations and community partners. Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between counties served by
the project, up to 90% of the time. Must complete required training within 90 days of hire. Must have ability to work independently and solve problems creatively. Superior written and oral communication skills mandatory, as well as the ability to communicate professionally and appropriately via telephone and in person. Ability and desire to maintain confidentiality

of all persons requesting assistance, the services requested, and the outcome of his/her request. Must demonstrate initiative and strive to continually improve process and relationships. Excellent time management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines. The aptitude to develop and maintain a deep understanding of the programs in the assigned geography, eligibility criteria and policies related to various federal and local public benefit programs.

RESPONSIBILITIES

• Conducts outreach to identify and engage target population.
• Ensures compliance with grant requirements.
• Ensures Volunteers of America’s positive public image when working with social service agencies, local businesses, community partners, etc.

• Deep understanding of Volunteers of America programs and services in the assigned geography.
• To model agency core values of integrity, compassion, diversity, commitment, and justice to all internal and external contacts.
• Follow through on intake procedure, including transporting potential clients.
• Understand the barriers that clients in both urban and rural areas face and how to best serve clients in both areas.
• Maintain regular/weekly contact with referral sources and check for possible new referrals and updates on bed census with VOA Recovery, as well as communicating with leadership in all programs in assigned geography on program goals..
• Understand and communicate with referral sources and community partners about all VOA programs and keep updated on basic eligibility requirements for all programs in service area.
• Participate in outreach activities and provide vision-drive hope and encouragement for opportunities at varying levels of involvement in community-based activities.
• Demonstrate ability to relate to potential clients in a culturally appropriate manner.
• Develop relationships with community groups/agencies in partnership with others in the agency.
• Maintain project logs, reports and records in appropriate files and databases.
• Assist in the development of ongoing community training opportunities.
• Participate in all appropriate staff, supervision, case consultation, and training meetings across all departments in service area.

• Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
• Report and be accountable to a variety of program leaders and requirements
• Assumes other duties as assigned by program leadership and Senior Management.
• Performance quality improvement (PQI) duties as assigned by supervision & PQI.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.