NFS Technology Analyst

The National Field Services technician is to provide support for all employees at Client, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands

Support in this position includes the deployment of IT assets to Client employees, providing deskside computer hardware and software support

Technician will work directly with various lines of business across the bank

Responsibilities include imaging, configuration, installation and troubleshooting of personal computers and software

This position requires technical skills, analysis, and excellent communication skills

2 years of technical support experience in a computer support environment

Will consider less time if candidate has a natural ability

Possess an associate degree in computer science and/or business, or the work experience equivalent

Work within a customer oriented, positive team environment

Great face forward customer service ability

Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff

Configure, troubleshoot and repair hardware

Configure network connectivity, including mobile computing

Demonstrate functional knowledge of information security and best practices

Possess excellent customer service skills

Thinks out of the box

Accepts personal responsibility and is a team player

Engage in the support of Key's computer platforms at corporate, campus and data center locations

Provide support on single projects and initiatives within scope, budget and timeline

Track corporate IT assets throughout computer lifecycle

Install, support, and maintain desktop applications

Provision applications using Microsoft System Center Configuration Manager (SCCM)

Support desktop and mobile operating systems

Provide high level of customer service to Key's internal client base

Effectively communicate with the end user

Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers

Complete work on assigned tickets within SLA

Use industry standard concepts, practices, and procedures

Rely on documented and established guidelines to perform the functions of the job

Communicate using excellent grammar and listening skills

Work closely with team and produce clear documentation

Learn new things and adapt to new procedures

Provide audio\visual support

Training will be provided when appropriate

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.