Apex Systems
Tier 2 Technology Analyst
Apex Systems, Cleveland, Ohio, us, 44101
Job#: 2040357
Job Description:
Overview: Our client is looking for a strong technology analyst to join their team. If youre looking for a new role and fit the requirements, feel free to apply. Duration: 4-month contract Location: Remote: Required Skills * 6 + years of technical support experience in a computer support environment. * Possess an associate's degree in computer science and/or business, or the work experience equivalent. * Work within a customer oriented, positive team environment. * Demonstrate strong interpersonal, oral, and written communication skills for communications to technical and non-technical staff. * Exhibit computer problem solving capabilities with experience in root cause analysis * Possess working knowledge of computer theory and support * Provide knowledgeable support on multiple complex projects and initiatives within scope, budget and timeline. * Track corporate IT assets throughout computer lifecycle * Manage desktop systems * Install, support, and maintain desktop applications * Provision applications using Microsoft System Center Configuration Manager (SCCM) * Support desktop and mobile operating systems * Open tickets to track work performed for line of business partners Desired Skills * Support desktop and mobile operating systems * Configure network connectivity, including mobile computing * Demonstrate functional knowledge of information security and best practices * Possess excellent customer service skills, be detail oriented and organized Essential Job Functions * Engage in the support of the computer platforms at corporate, campus and data center locations. * Provide second tier support of computer systems within the corporate space * Provide high level of customer service to internal client base * Effectively communicate with the end user * Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers * Complete work on assigned tickets within SLA * Document, track, and monitor problems to ensure a timely resolution * Use industry standard concepts, practices, and procedures * Rely on documented and established guidelines to perform the functions of the job. Contribute to existing knowledge base based on experience and technology evolution. * Be detail oriented and thorough, must follow tasks through to completion * Communicate using excellent grammar and listening skills * Work closely with team and produce clear documentation * Remain clearly focused while multi-tasking * Learn new things and quickly adapt to new procedures and requirements * Identify, document, and make recommendations to third tier support on improvements based on incident data and frequency
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfa
Job Description:
Overview: Our client is looking for a strong technology analyst to join their team. If youre looking for a new role and fit the requirements, feel free to apply. Duration: 4-month contract Location: Remote: Required Skills * 6 + years of technical support experience in a computer support environment. * Possess an associate's degree in computer science and/or business, or the work experience equivalent. * Work within a customer oriented, positive team environment. * Demonstrate strong interpersonal, oral, and written communication skills for communications to technical and non-technical staff. * Exhibit computer problem solving capabilities with experience in root cause analysis * Possess working knowledge of computer theory and support * Provide knowledgeable support on multiple complex projects and initiatives within scope, budget and timeline. * Track corporate IT assets throughout computer lifecycle * Manage desktop systems * Install, support, and maintain desktop applications * Provision applications using Microsoft System Center Configuration Manager (SCCM) * Support desktop and mobile operating systems * Open tickets to track work performed for line of business partners Desired Skills * Support desktop and mobile operating systems * Configure network connectivity, including mobile computing * Demonstrate functional knowledge of information security and best practices * Possess excellent customer service skills, be detail oriented and organized Essential Job Functions * Engage in the support of the computer platforms at corporate, campus and data center locations. * Provide second tier support of computer systems within the corporate space * Provide high level of customer service to internal client base * Effectively communicate with the end user * Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers * Complete work on assigned tickets within SLA * Document, track, and monitor problems to ensure a timely resolution * Use industry standard concepts, practices, and procedures * Rely on documented and established guidelines to perform the functions of the job. Contribute to existing knowledge base based on experience and technology evolution. * Be detail oriented and thorough, must follow tasks through to completion * Communicate using excellent grammar and listening skills * Work closely with team and produce clear documentation * Remain clearly focused while multi-tasking * Learn new things and quickly adapt to new procedures and requirements * Identify, document, and make recommendations to third tier support on improvements based on incident data and frequency
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfa