JP Morgan Chase & Co.
Operations Executive Director
JP Morgan Chase & Co., Wilmington, DE
Job Description
Join the Consumer and Community Banking (CCB) Fraud & Customer Protection Services (FCPS) group, as an Executive Director, to help drive Operations strategy for Card & Connected Commerce. You will report into the Head of Card Operations Strategy, representing Consumer and Community Bank Operations and will partner with Operations Teams, Product Owners, and the lines of business. Your role will include addressing strategic priorities as identified by senior C-suite executives and focusing on solving the most critical and complex strategy, business development, and operating model at the forefront of the industry including growth strategies, market entries, process design, partnerships, and cross-line of business initiatives.
As an Executive Director in FCPS Operations Strategy, your primary focus will be aligned to 2-3 strategic priorities identified for the Card & Connected Commerce portfolios, including refining existing strategies and building the pipelines for our Operations team. You will create strategy, innovation, and transformation to define and drive a connected experience with the goal of improving the client experience, enhancing employee productivity, and uplifting operating and financial performance.
Job Responsibilities
Required Qualifications, Capabilities and Skills
Preferred Qualifications, Capabilities and Skills
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Join the Consumer and Community Banking (CCB) Fraud & Customer Protection Services (FCPS) group, as an Executive Director, to help drive Operations strategy for Card & Connected Commerce. You will report into the Head of Card Operations Strategy, representing Consumer and Community Bank Operations and will partner with Operations Teams, Product Owners, and the lines of business. Your role will include addressing strategic priorities as identified by senior C-suite executives and focusing on solving the most critical and complex strategy, business development, and operating model at the forefront of the industry including growth strategies, market entries, process design, partnerships, and cross-line of business initiatives.
As an Executive Director in FCPS Operations Strategy, your primary focus will be aligned to 2-3 strategic priorities identified for the Card & Connected Commerce portfolios, including refining existing strategies and building the pipelines for our Operations team. You will create strategy, innovation, and transformation to define and drive a connected experience with the goal of improving the client experience, enhancing employee productivity, and uplifting operating and financial performance.
Job Responsibilities
- Direct strategic thinking and approach, quickly identifying most critical aspects of problem and most appropriate structure to translate that strategy into a connected experience
- Support growth strategies through robust analytics and recommendations, working closely with the Data & Analytics team and providing strategic market and competitor analysis
- Influence the strategic agenda by being an objective thought partner to product and operational leaders, beyond immediate scope of engagements
- Lead in accelerating and generating new, innovative ideas and staying abreast of market trends while embracing an Artificial Intelligence (AI) mindset
- Significantly influence by defining long-term business strategy to meet current needs and develop the framework for ongoing enhancements
- Drive collaboration and influence a broad group of stakeholders and partners as well as work closely with our Product and Client Service organizations
- Navigate seamlessly within a matrixed operating model and manage relationships with senior stakeholders and partners across Operations, Technology, and Product
- Build and leverage global and local partnerships across businesses in line with the overall product and business objectives
- Implement new, agile ways of working and a framework for evaluating, executing and integrating new capabilities and products to deliver client-ready, scalable solutions
- Provide meaningful measurements and accompanying insights that represent progress against stated goals and key business metrics
- Analyze and synthesize key insights from analytics, customer research, competitive and market analysis, and company information to provide context and perspective and to help drive priorities
Required Qualifications, Capabilities and Skills
- Minimum of 10 years of experience in financial services, strategy, and/or business development
- Ability to influence stakeholders with diverse points of view and ability to influence people at all levels across a broad variety of job functions
- Highly developed communication, networking and consensus-building skills
- Collaborative attitude and willingness to work with internal and external stakeholders, globally
- Structured thinker, effective communicator with excellent written and oral communication skills
- Familiarity with the business services and offerings associated with Chase, specifically within Operations and consumer businesses
- Experience with agile product development techniques and practices for speed-to-market
- Ability to learn quickly, work simultaneously with multiple products in business units and balance multiple initiatives
Preferred Qualifications, Capabilities and Skills
- Undergraduate degree strongly preferred
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.