MAERSK INC.
Customer Experience Partner
MAERSK INC., Charlotte, North Carolina, United States, 28245
Customer Experience PartnerCharlotte, NCAre You Ready to Navigate the Future of Global Trade?Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.What we Offer:Global Reach, Local Impact:
Thrive in a role with international scope, contributing to projects that shape global trade.
Inclusive and Dynamic Culture:
Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.
Competitive Rewards:
Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.
About the Role:Are you passionate about delivering exceptional service and being part of a dedicated team in a fast-paced, international environment? Do you thrive in managing relationships and communicating with diverse stakeholders? Are you eager to work globally with a Key Client within our Lowe's Customer Experience Team? If so, this opportunity could be the perfect fit for you!Key Responsibilities:End-to-End Shipment Management:
Oversee and monitor the entire shipment process, ensuring smooth execution from start to finish.
Stakeholder Coordination:
Collaborate with various stakeholders involved in the shipment process, ensuring alignment and seamless communication.
Process Orchestration:
Lead the overall flow of shipments, working closely with internal teams based in the US and worldwide to ensure success.
Customer Solutions:
Leverage your business knowledge to provide effective solutions, adding value to our customers.
Issue Resolution:
Address queries from shippers, customers, Key Account Managers, and other stakeholders, ensuring timely and accurate responses.
Customer-Centric Approach:
Focus on preventing errors and implementing preventive measures to maintain high customer satisfaction.
Proactive Communication:
Identify process deviations and communicate them promptly with customers and reporting heads.
Timely Responses:
Ensure all inquiries are handled swiftly, with escalation as needed according to SOPs/IOPs.
Effective Collaboration:
Maintain proactive communication by participating in regular conference calls with clients, fostering seamless process flow.
Relationship Building:
Work closely with Origin/Vendor teams and Program Manager teams to establish and strengthen customer relationships.
What You Bring:Experience:
At least 2 years of experience in Logistics and Supply Chain Management operations, both at origin and destination.
Positive Attitude:
A can-do attitude towards problem-solving and a commitment to upholding our Maersk Values.
Team Player:
An organized, self-directed individual who thrives in a collaborative environment.
Resilience:
Ability to work under pressure and succeed in a fast-paced, global setting.
Communication Skills:
Excellent communication abilities, with the confidence to engage with stakeholders at all levels.
Stakeholder Management:
Strong skills in managing relationships and building connections.
Customer Service Passion:
A drive to deliver high-level customer service and see tasks through to completion.
Determination:
A sense of urgency and the persistence to overcome obstacles and drive results.
Join our Lowe's CX Team and be part of a dynamic environment where your contributions make a global impact. We welcome applications from individuals of all backgrounds who share our commitment to excellence and teamwork.Pay Range: $50,000 - $60,000 USD**The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Thrive in a role with international scope, contributing to projects that shape global trade.
Inclusive and Dynamic Culture:
Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.
Competitive Rewards:
Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.
About the Role:Are you passionate about delivering exceptional service and being part of a dedicated team in a fast-paced, international environment? Do you thrive in managing relationships and communicating with diverse stakeholders? Are you eager to work globally with a Key Client within our Lowe's Customer Experience Team? If so, this opportunity could be the perfect fit for you!Key Responsibilities:End-to-End Shipment Management:
Oversee and monitor the entire shipment process, ensuring smooth execution from start to finish.
Stakeholder Coordination:
Collaborate with various stakeholders involved in the shipment process, ensuring alignment and seamless communication.
Process Orchestration:
Lead the overall flow of shipments, working closely with internal teams based in the US and worldwide to ensure success.
Customer Solutions:
Leverage your business knowledge to provide effective solutions, adding value to our customers.
Issue Resolution:
Address queries from shippers, customers, Key Account Managers, and other stakeholders, ensuring timely and accurate responses.
Customer-Centric Approach:
Focus on preventing errors and implementing preventive measures to maintain high customer satisfaction.
Proactive Communication:
Identify process deviations and communicate them promptly with customers and reporting heads.
Timely Responses:
Ensure all inquiries are handled swiftly, with escalation as needed according to SOPs/IOPs.
Effective Collaboration:
Maintain proactive communication by participating in regular conference calls with clients, fostering seamless process flow.
Relationship Building:
Work closely with Origin/Vendor teams and Program Manager teams to establish and strengthen customer relationships.
What You Bring:Experience:
At least 2 years of experience in Logistics and Supply Chain Management operations, both at origin and destination.
Positive Attitude:
A can-do attitude towards problem-solving and a commitment to upholding our Maersk Values.
Team Player:
An organized, self-directed individual who thrives in a collaborative environment.
Resilience:
Ability to work under pressure and succeed in a fast-paced, global setting.
Communication Skills:
Excellent communication abilities, with the confidence to engage with stakeholders at all levels.
Stakeholder Management:
Strong skills in managing relationships and building connections.
Customer Service Passion:
A drive to deliver high-level customer service and see tasks through to completion.
Determination:
A sense of urgency and the persistence to overcome obstacles and drive results.
Join our Lowe's CX Team and be part of a dynamic environment where your contributions make a global impact. We welcome applications from individuals of all backgrounds who share our commitment to excellence and teamwork.Pay Range: $50,000 - $60,000 USD**The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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