Medallia, Inc.
Director, Order Management
Medallia, Inc., San Francisco, California, United States, 94199
OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens, and residents.We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.At Medallia, we hire the whole person.The Role and Team
A phenomenal opportunity exists within Medallia's Accounting and Finance Team as the Director of Order Management to lead our Worldwide Order Management function. This key operational leader will have a unique opportunity to impact Medallia's strategic priorities. This position reports to the Chief Accounting Officer and Global Controller and is an interdisciplinary position which interacts with Deal Desk, Revenue Accounting, Sales, Legal and various Operational teams across Medallia. In this role you will lead a global team of collections specialists and order management professionals as well as help build a best in class order management process. You will play a crucial role in ensuring an excellent customer experience for both internal and external customers.Responsibilities
Responsible for all aspects of Global Order Management, Billings, Credit and Collections, and Cash ApplicationLead the Order Management, Billings, and Credit and Collections teamsAssist with the deal desk review of sales opportunities, contracts, and non-standard transactionsReview and approve sales orders. Work closely with cross-functional teams and own ensuring sales orders are entered into Medallia's ERP accurately, completely, and consistent with company policiesReview Invoices and Customer accounts. Work closely with cross-functional organizations to resolve and support customer billing issues/inquiries.Lead our ongoing development and improvement on systems and operational processes in the Order to Cash process.Responsible for performing internal control procedures to ensure SOX compliance.Support the integration of acquisitions in accordance with Medallia's Order Management, Billings, Credit and Collections processes and policiesAssist in the external audit through preparation and review of audit deliverablesPrepare ad hoc analysis, as requested.Qualifications
Minimum Qualifications10+ years of experience in Order Management, Billing Operations, and Credit and Collection3+ years of people management experience leading a teamDemonstrated experience supporting the integration of acquisitions related to Order Management, Billings, Credit and Collections, and related software applicationsDemonstrated experience in process improvement including automation of manual processes and integration of financial systemsDemonstrated Software as a Service (SaaS) industry experienceDemonstrated knowledge of revenue accounting under ASC 606Demonstrated experience with Salesforce and NetsuitePreferred QualificationsTesorio experienceBachelor's degree in accounting or financeExcellent planning, organizational, and prioritization skillsDetailed-oriented with excellent analytical skills for data miningExcellent computer skills with MS Office software, including Excel, Word, and PowerPointExcellent project management skillsMedallia is committed to equal pay and transparency. The annual base salary range for this position is $124,800-$224,000. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
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A phenomenal opportunity exists within Medallia's Accounting and Finance Team as the Director of Order Management to lead our Worldwide Order Management function. This key operational leader will have a unique opportunity to impact Medallia's strategic priorities. This position reports to the Chief Accounting Officer and Global Controller and is an interdisciplinary position which interacts with Deal Desk, Revenue Accounting, Sales, Legal and various Operational teams across Medallia. In this role you will lead a global team of collections specialists and order management professionals as well as help build a best in class order management process. You will play a crucial role in ensuring an excellent customer experience for both internal and external customers.Responsibilities
Responsible for all aspects of Global Order Management, Billings, Credit and Collections, and Cash ApplicationLead the Order Management, Billings, and Credit and Collections teamsAssist with the deal desk review of sales opportunities, contracts, and non-standard transactionsReview and approve sales orders. Work closely with cross-functional teams and own ensuring sales orders are entered into Medallia's ERP accurately, completely, and consistent with company policiesReview Invoices and Customer accounts. Work closely with cross-functional organizations to resolve and support customer billing issues/inquiries.Lead our ongoing development and improvement on systems and operational processes in the Order to Cash process.Responsible for performing internal control procedures to ensure SOX compliance.Support the integration of acquisitions in accordance with Medallia's Order Management, Billings, Credit and Collections processes and policiesAssist in the external audit through preparation and review of audit deliverablesPrepare ad hoc analysis, as requested.Qualifications
Minimum Qualifications10+ years of experience in Order Management, Billing Operations, and Credit and Collection3+ years of people management experience leading a teamDemonstrated experience supporting the integration of acquisitions related to Order Management, Billings, Credit and Collections, and related software applicationsDemonstrated experience in process improvement including automation of manual processes and integration of financial systemsDemonstrated Software as a Service (SaaS) industry experienceDemonstrated knowledge of revenue accounting under ASC 606Demonstrated experience with Salesforce and NetsuitePreferred QualificationsTesorio experienceBachelor's degree in accounting or financeExcellent planning, organizational, and prioritization skillsDetailed-oriented with excellent analytical skills for data miningExcellent computer skills with MS Office software, including Excel, Word, and PowerPointExcellent project management skillsMedallia is committed to equal pay and transparency. The annual base salary range for this position is $124,800-$224,000. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
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