Director, Order Management

OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens, and residents.We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.At Medallia, we hire the whole person.The Role and TeamA phenomenal opportunity exists within Medallia's Accounting and Finance Team as the Director of Order Management to lead our Worldwide Order Management function. This key operational leader will have a unique opportunity to impact Medallia's strategic priorities. This position reports to the Chief Accounting Officer and Global Controller and is an interdisciplinary position which interacts with Deal Desk, Revenue Accounting, Sales, Legal, and various Operational teams across Medallia. In this role, you will lead a global team of collections specialists and order management professionals as well as help build a best-in-class order management process. You will play a crucial role in ensuring an excellent customer experience for both internal and external customers.ResponsibilitiesResponsible for all aspects of Global Order Management, Billings, Credit and Collections, and Cash Application.Lead the Order Management, Billings, and Credit and Collections teams.Assist with the deal desk review of sales opportunities, contracts, and non-standard transactions.Review and approve sales orders. Work closely with cross-functional teams and own ensuring sales orders are entered into Medallia's ERP accurately, completely, and consistent with company policies.Review Invoices and Customer accounts. Work closely with cross-functional organizations to resolve and support customer billing issues/inquiries.Lead our ongoing development and improvement on systems and operational processes in the Order to Cash process.Responsible for performing internal control procedures to ensure SOX compliance.Support the integration of acquisitions in accordance with Medallia's Order Management, Billings, Credit and Collections processes and policies.Assist in the external audit through preparation and review of audit deliverables.Prepare ad hoc analysis, as requested.QualificationsMinimum Qualifications10+ years of experience in Order Management, Billing Operations, and Credit and Collection.3+ years of people management experience leading a team.Demonstrated experience supporting the integration of acquisitions related to Order Management, Billings, Credit and Collections, and related software applications.Demonstrated experience in process improvement including automation of manual processes and integration of financial systems.Demonstrated Software as a Service (SaaS) industry experience.Demonstrated knowledge of revenue accounting under ASC 606.Demonstrated experience with Salesforce and Netsuite.Preferred QualificationsTesorio experience.Bachelor's degree in accounting or finance.Excellent planning, organizational and prioritization skills.Detail-oriented with excellent analytical skills for data mining.Excellent computer skills with MS Office software, including Excel, Word, and PowerPoint.Excellent project management skills.Medallia is committed to equal pay and transparency. The annual base salary range for this position is $124,800-$224,000. This position is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors.Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

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