NexonIT LLC
IT Support Technician (100% Onsite - Columbia SC)
NexonIT LLC, West Columbia, South Carolina, United States, 29172
About the job IT Support Technician (100% Onsite - Columbia SC)
IT SUPPORT TECHNICIAN FOR PAROLE BOARD
ONSITE - 100% Columbia SC
1099 Contractor role with 6+ Month Contract
$45 to $58 /hour
US Citizen or Authorized to Work in US Required: (No H1B)
High Level Description:
IT technical support for PAROLE BOARD HEARINGS INCLUDING endpoint devices for central and remote locations.
PLEASE READ THIS IN THE ENTIREITY BEFORE SUBMITTING
Daily Duties / Responsibilities:
WORKS UNDER LIMITED SUPERVISION as the parole board support technical lead. will perform the following: DAILY administration, planning, installation, CONFIGURATION, maintenance, deployment, documentation creation, testing and training.UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ENSURES AUDIT LOGGING IS KEPT UP TO DATE.MONITORS AND LISTENS TO HEARINGS WITHIN THE BOARD ROOM TO PROVIDE IMMEDIATE ASSISTANCE TO HEARING PARTICIPANTS.MUST BE COMFORTABLE WITH LISTENING TO SENSITIVE IMFORMATION INCLUDING THE DISCUSSION OF VIOLENT AND EXPLICIT CRIMES, VICTIM EXPERIENCES, ETC.ASSISTS VIRTUAL PUBLIC PARTICIPANTS.PROFESSIONAL BEHAVIOR AND BUSINESS ATTIRE IS REQUIRED IN THE COURT ROOM FOR THIS POSITION.WORKS WITH VENDOR SUPPORT AND IT LEADERSHIP TO ENSURE ALL SYSTEMS ARE OPERATIONAL INCLUDING REPORTING, DOCUMENTING AND RESOLVEING OUTSTANDING ISSUES.CONDUCTS WEEKLY TESTING TO ENSURE ALL EQUIPMENT, USERS, AND SYSTEMS ARE OPERATIONAL FOR CENTRAL AND REMOTING LOCATIONS.ASSISTS IN PREPARING AND MANAGING DEVICES FOR WINDOWS, IOS, POLY, CISCO, VIDEO CONFERENCING, ETC..SUPPORTS, UPDATES, AND MANAGES HARDWARE, SOFTWARE AND SOFTWARE MANAGEMENT SYSTEMS INCLUDING WEBEX, TEAMS, POLY, WINDOWS APPS, IOS APPS, RECORDING SOFTWARE, GOODREADER, WINSCP.OTHER DUTIES AS ASSIGNED.Required Skills (rank in order of Importance):
strong personal, ethical, and moral standards.understanding of Desktop Support concepts as it relates to troubleshooting network endpoints.good interpersonal skills.proactive and Self-motivatedSelf-starter with the ability to prioritize workload and manage time.EXCEPTIONAL LISTENING SKILLS.SOFTWARE ADMINISTRATION INCLUDING licensing, troubleshooting, managing installations and configurations, reporting.abilities to troubleshoot desktop, audio and video equipment and ios devices.Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalitiesMust be able to efficiently perform remote and onsite technical work. Could be supporting people and equipment at different sites.Managing ios devices through Airwatch, apple business manager.Active directory, sccm, desktop and ms teams support experience.Preferred Skills (rank in order of Importance):
GPO (Windows Group Policy Object) Administration SKILLS.Windows Security - Group Policy SKILLS.webex and ms teams administration including licensing, troubleshooting, managing devices, reporting.cisco, poly, and video conferencing support experience.Required Education:
BACHELORS DEGREE
OR MASTERS DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT OR EQUIVALENT WORK EXPERIENCE
Preferred Certifications:
A+Network+Security+DELL DESKTOP CERTIFICATIONWEBEX CERTIFICATION***These are preferred, not required
Pre-employment Checks (drug, credit, criminal, motor vehicle)?
AFTER SELECTED:
SOUTH CAROLINA SLED CRIMINAL CHECKPROFESSIONAL REFERENCEEDUCATION CHECKCREDIT REPORT CHECKCONFIDENTIALITY AGREEMENT and Security FormDRUG SCREENING - 10 PANELE-VerifyCRIMINAL RECORD 7 YEAR HISTORYNote: Applicant will be required to possess a SC Drivers license. After employment they will be required to pass a AAA driving course.
IT SUPPORT TECHNICIAN FOR PAROLE BOARD
ONSITE - 100% Columbia SC
1099 Contractor role with 6+ Month Contract
$45 to $58 /hour
US Citizen or Authorized to Work in US Required: (No H1B)
High Level Description:
IT technical support for PAROLE BOARD HEARINGS INCLUDING endpoint devices for central and remote locations.
PLEASE READ THIS IN THE ENTIREITY BEFORE SUBMITTING
Daily Duties / Responsibilities:
WORKS UNDER LIMITED SUPERVISION as the parole board support technical lead. will perform the following: DAILY administration, planning, installation, CONFIGURATION, maintenance, deployment, documentation creation, testing and training.UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ENSURES AUDIT LOGGING IS KEPT UP TO DATE.MONITORS AND LISTENS TO HEARINGS WITHIN THE BOARD ROOM TO PROVIDE IMMEDIATE ASSISTANCE TO HEARING PARTICIPANTS.MUST BE COMFORTABLE WITH LISTENING TO SENSITIVE IMFORMATION INCLUDING THE DISCUSSION OF VIOLENT AND EXPLICIT CRIMES, VICTIM EXPERIENCES, ETC.ASSISTS VIRTUAL PUBLIC PARTICIPANTS.PROFESSIONAL BEHAVIOR AND BUSINESS ATTIRE IS REQUIRED IN THE COURT ROOM FOR THIS POSITION.WORKS WITH VENDOR SUPPORT AND IT LEADERSHIP TO ENSURE ALL SYSTEMS ARE OPERATIONAL INCLUDING REPORTING, DOCUMENTING AND RESOLVEING OUTSTANDING ISSUES.CONDUCTS WEEKLY TESTING TO ENSURE ALL EQUIPMENT, USERS, AND SYSTEMS ARE OPERATIONAL FOR CENTRAL AND REMOTING LOCATIONS.ASSISTS IN PREPARING AND MANAGING DEVICES FOR WINDOWS, IOS, POLY, CISCO, VIDEO CONFERENCING, ETC..SUPPORTS, UPDATES, AND MANAGES HARDWARE, SOFTWARE AND SOFTWARE MANAGEMENT SYSTEMS INCLUDING WEBEX, TEAMS, POLY, WINDOWS APPS, IOS APPS, RECORDING SOFTWARE, GOODREADER, WINSCP.OTHER DUTIES AS ASSIGNED.Required Skills (rank in order of Importance):
strong personal, ethical, and moral standards.understanding of Desktop Support concepts as it relates to troubleshooting network endpoints.good interpersonal skills.proactive and Self-motivatedSelf-starter with the ability to prioritize workload and manage time.EXCEPTIONAL LISTENING SKILLS.SOFTWARE ADMINISTRATION INCLUDING licensing, troubleshooting, managing installations and configurations, reporting.abilities to troubleshoot desktop, audio and video equipment and ios devices.Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalitiesMust be able to efficiently perform remote and onsite technical work. Could be supporting people and equipment at different sites.Managing ios devices through Airwatch, apple business manager.Active directory, sccm, desktop and ms teams support experience.Preferred Skills (rank in order of Importance):
GPO (Windows Group Policy Object) Administration SKILLS.Windows Security - Group Policy SKILLS.webex and ms teams administration including licensing, troubleshooting, managing devices, reporting.cisco, poly, and video conferencing support experience.Required Education:
BACHELORS DEGREE
OR MASTERS DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT OR EQUIVALENT WORK EXPERIENCE
Preferred Certifications:
A+Network+Security+DELL DESKTOP CERTIFICATIONWEBEX CERTIFICATION***These are preferred, not required
Pre-employment Checks (drug, credit, criminal, motor vehicle)?
AFTER SELECTED:
SOUTH CAROLINA SLED CRIMINAL CHECKPROFESSIONAL REFERENCEEDUCATION CHECKCREDIT REPORT CHECKCONFIDENTIALITY AGREEMENT and Security FormDRUG SCREENING - 10 PANELE-VerifyCRIMINAL RECORD 7 YEAR HISTORYNote: Applicant will be required to possess a SC Drivers license. After employment they will be required to pass a AAA driving course.