University of Central Oklahoma
IT Manager, Enterprise Services
University of Central Oklahoma, Edmond, Oklahoma, United States, 73034
Job Details
Job LocationMain Campus - Edmond, OK
Position TypeStaff
Job CategoryOTRS Classified
Description
Position Classification
Regular, full-time, salaried, exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?
Salary
The salary is disclosed within the application as an application question.
Position Overview and Job Duties
Under general direction of the Director of Enterprise Solutions, the Manager of Enterprise Services provides leadership for centralized, enterprise-level technology service delivery of enterprise resource planning (ERP), customer relationship management (CRM) systems, and software integrations. Ensures the area's technological level remains up to date, defines standards, and implements new procedures and techniques. Participates in the strategic planning for the Office of Information Technology. Supervises and provides functional direction to assigned staff and student employees. Establishes team goals and objectives. Effectively collaborates across technology teams and business units through excellent communication skills, diplomacy, and a positive attitude.
Responsible for activities involving the planning, development, administration, management and support of university enterprise systems and architecture. Manages and leads teams of analysts and programmers supporting enterprise resource planning (ERP) with student information, financial aid, HR, and accounting modules; customer relationship management (CRM) systems; and third-party system integrations. Understands the business strategy of enterprise-wide business and IT management and works with the team to define requirements. Communicates and coordinates with other team leads, business leadership, and project managers to ensure appropriate integration of processes and modules across the enterprise.Manages UCO's enterprise systems so that they function reliably, meeting the organization's business needs, and use the organization's IT resources effectively.Leads and manages system upgrades, rollouts and implementations; developing workflows; documenting processes; developing policies and ensuring they are followed.Leads functional team committees for product updates and roadmap communications.Manages professional staff and daily operations, provides technical expertise to staff supervised, and resolves problems escalated to the Manager level.Develops work plans, goals and objectives in relation to staff activities to ensure service delivery and alignment with OIT priorities.Monitors, analyzes, and reports on the progress of service delivery; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; and responds to customer needs.Assesses, identifies, and recommends innovative solutions that provide continuous improvement in the organization.Performs other duties as assigned.Qualifications / Experience Required
Bachelor's degree in job related field plus 5+ years of work experience or equivalent combination of education and experience. Experience with leading, planning, including program development and innovation, program prioritization, and assessment. Appropriate professional accomplishments and credentials.
Qualifications / Experience Preferred
Master's degree in related job field.Previous experience in large enterprise systems delivery with leadership or managerial role.Experience with Ellucian Banner ERP and Enterprise CRM preferred.Working knowledge of Agile/Scrum practices in managing the software development life cycle.Experience in higher education.
Knowledge / Skills / Abilities
Excellent verbal, written, organizational skills, and ability to interface directly with executive level staff. Must possess strong customer service and interpersonal skills; maintain courteous attitude in dealing with students, faculty, and staff. Strong analytical, organizational, and collaboration skills. Solid communication and presentation skills. Ability to effectively communicate including reading, writing, speaking, and understanding English to a wide range of needs and audiences; ability to explain technical terms in everyday language. Ability to work well under pressure. Ability to work independently or with specialized group and ability and willingness to complete several concurrent tasks in a fast-paced, detail-oriented, multi-tasking environment. Continually updates skills and knowledge relative to the position and the technology industry. Adheres to and complies with UCO's shared values and the Office of Information Technology's Code of Ethics.
This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.
Physical Demands
Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.
Job LocationMain Campus - Edmond, OK
Position TypeStaff
Job CategoryOTRS Classified
Description
Position Classification
Regular, full-time, salaried, exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?
Salary
The salary is disclosed within the application as an application question.
Position Overview and Job Duties
Under general direction of the Director of Enterprise Solutions, the Manager of Enterprise Services provides leadership for centralized, enterprise-level technology service delivery of enterprise resource planning (ERP), customer relationship management (CRM) systems, and software integrations. Ensures the area's technological level remains up to date, defines standards, and implements new procedures and techniques. Participates in the strategic planning for the Office of Information Technology. Supervises and provides functional direction to assigned staff and student employees. Establishes team goals and objectives. Effectively collaborates across technology teams and business units through excellent communication skills, diplomacy, and a positive attitude.
Responsible for activities involving the planning, development, administration, management and support of university enterprise systems and architecture. Manages and leads teams of analysts and programmers supporting enterprise resource planning (ERP) with student information, financial aid, HR, and accounting modules; customer relationship management (CRM) systems; and third-party system integrations. Understands the business strategy of enterprise-wide business and IT management and works with the team to define requirements. Communicates and coordinates with other team leads, business leadership, and project managers to ensure appropriate integration of processes and modules across the enterprise.Manages UCO's enterprise systems so that they function reliably, meeting the organization's business needs, and use the organization's IT resources effectively.Leads and manages system upgrades, rollouts and implementations; developing workflows; documenting processes; developing policies and ensuring they are followed.Leads functional team committees for product updates and roadmap communications.Manages professional staff and daily operations, provides technical expertise to staff supervised, and resolves problems escalated to the Manager level.Develops work plans, goals and objectives in relation to staff activities to ensure service delivery and alignment with OIT priorities.Monitors, analyzes, and reports on the progress of service delivery; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; and responds to customer needs.Assesses, identifies, and recommends innovative solutions that provide continuous improvement in the organization.Performs other duties as assigned.Qualifications / Experience Required
Bachelor's degree in job related field plus 5+ years of work experience or equivalent combination of education and experience. Experience with leading, planning, including program development and innovation, program prioritization, and assessment. Appropriate professional accomplishments and credentials.
Qualifications / Experience Preferred
Master's degree in related job field.Previous experience in large enterprise systems delivery with leadership or managerial role.Experience with Ellucian Banner ERP and Enterprise CRM preferred.Working knowledge of Agile/Scrum practices in managing the software development life cycle.Experience in higher education.
Knowledge / Skills / Abilities
Excellent verbal, written, organizational skills, and ability to interface directly with executive level staff. Must possess strong customer service and interpersonal skills; maintain courteous attitude in dealing with students, faculty, and staff. Strong analytical, organizational, and collaboration skills. Solid communication and presentation skills. Ability to effectively communicate including reading, writing, speaking, and understanding English to a wide range of needs and audiences; ability to explain technical terms in everyday language. Ability to work well under pressure. Ability to work independently or with specialized group and ability and willingness to complete several concurrent tasks in a fast-paced, detail-oriented, multi-tasking environment. Continually updates skills and knowledge relative to the position and the technology industry. Adheres to and complies with UCO's shared values and the Office of Information Technology's Code of Ethics.
This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.
Physical Demands
Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.