JobRialto
Application Support Engineer
JobRialto, Raleigh, North Carolina, United States, 27601
Job Description:
Position Details:
This position is responsible for the planning, problem resolution, and advanced production support for multiple high-priority Bank applications.
Provides application technical support, maintenance, and enhancement. Installs, configures, and performs daily administration of vendor-supplied software.
Monitors overall performance to identify potential issues and tune appropriately.
Addresses failed components or technical issues and provides resolution.
Serves as a technical resource to wider business unit.
Experience handling the administration, maintenance and patching of servers.
This person will not be responsible for the administration of servers, but they must have this level of understanding in order to help upgrade, install and troubleshoot multiple applications.
Experience working with servers in a container environment is a plus.
Experience working with vendors and cross functionally - this person will be working with multiple vendors and teams to ensure problems within applications and hardware (servers) are addressed.
Performs system testing. Develops a comprehensive testing plan, investigates, analyzes, and determines user needs.
Verifies the successful implementation of software, patches, and upgrades.
Technical Skills:
Application Support
Data Analysis
Problem Solving
Conceptual thinking skills
Interpersonal communication skills
Familiar with programming languages such as JavaScript, Microsoft .NET (C#); ASP.NET Core, HTML 5, XML; SQL Scripting and PowerShell Scripting.
Familiar with Microsoft Team Foundation Server (TFS) or similar code repository system.
Familiar with ServiceNow or other information technology service ticketing systems.
Knowledge of System Life Cycle Development Methodology Agile.
Exposure to mainframe, desktop, MS Windows, and UNIX system integration.
Ability to be on call 24 hours a day, 7 days a week, on a rotating basis.
Desired Skills:
Check Processing Knowledge, Research and Exceptions Processing (NSF, Hard Hold, Stop Pay)
Education:
Bachelors Degree
Position Details:
This position is responsible for the planning, problem resolution, and advanced production support for multiple high-priority Bank applications.
Provides application technical support, maintenance, and enhancement. Installs, configures, and performs daily administration of vendor-supplied software.
Monitors overall performance to identify potential issues and tune appropriately.
Addresses failed components or technical issues and provides resolution.
Serves as a technical resource to wider business unit.
Experience handling the administration, maintenance and patching of servers.
This person will not be responsible for the administration of servers, but they must have this level of understanding in order to help upgrade, install and troubleshoot multiple applications.
Experience working with servers in a container environment is a plus.
Experience working with vendors and cross functionally - this person will be working with multiple vendors and teams to ensure problems within applications and hardware (servers) are addressed.
Performs system testing. Develops a comprehensive testing plan, investigates, analyzes, and determines user needs.
Verifies the successful implementation of software, patches, and upgrades.
Technical Skills:
Application Support
Data Analysis
Problem Solving
Conceptual thinking skills
Interpersonal communication skills
Familiar with programming languages such as JavaScript, Microsoft .NET (C#); ASP.NET Core, HTML 5, XML; SQL Scripting and PowerShell Scripting.
Familiar with Microsoft Team Foundation Server (TFS) or similar code repository system.
Familiar with ServiceNow or other information technology service ticketing systems.
Knowledge of System Life Cycle Development Methodology Agile.
Exposure to mainframe, desktop, MS Windows, and UNIX system integration.
Ability to be on call 24 hours a day, 7 days a week, on a rotating basis.
Desired Skills:
Check Processing Knowledge, Research and Exceptions Processing (NSF, Hard Hold, Stop Pay)
Education:
Bachelors Degree