Inceed
Service Desk Specialist
Inceed, Houston, Texas, United States, 77246
Compensation:
$65,000-$75,000Location: Houston, TX, HybridService Desk Specialist
Inceed has partnered with a pallet management company to help find an eager and motivated Service Desk Specialist to join their growing team!
This position requires a proactive problem-solver who can efficiently address and resolve technical issues for end-users while maintaining a high level of customer service.
Responsibilities:
Technical Support:
Provide first and second-level support for IT-related issues, including troubleshooting and resolving hardware issues with printers, laptops, mobile phones, tablets, monitors, and other peripherals.
Software Support:
Troubleshoot and resolve issues related to Windows Operating Systems, Microsoft Office 365, Exchange, and other business-critical applications.
Active Directory Management:
Handle user account management, including creating, updating, and disabling accounts, as well as managing group policies and permissions.
Mobile Device Management (MDM):
Support and manage mobile devices using Intune, including device configuration, deployment, and troubleshooting.
PowerShell Scripting:
Utilize PowerShell scripting to automate tasks, manage systems, and streamline processes (strong plus).
Incident Management:
Log, track, and manage service requests and incidents in the service desk ticketing system, ensuring timely resolution and communication with end-users.
User Training:
Provide end-user training and guidance on the use of IT systems and software, ensuring users can effectively utilize technology to meet business needs.
Documentation:
Create and maintain detailed documentation for troubleshooting processes, technical solutions, and user guides.
Collaboration:
Work closely with other IT teams to escalate and resolve complex issues, ensuring a seamless support experience for all users.Required Qualifications:
Experience:
5+ years of experience in an IT Support role with hands-on experience troubleshooting IT hardware and software issues.
Technical Skills:
Proficiency in Active Directory, including user account management and group policies.Strong experience with Office 365 and Exchange support.Solid understanding of Windows Operating Systems.Experience with Intune for Mobile Device Management.PowerShell scripting experience is a significant advantage.
Problem-Solving:
Excellent analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
Communication:
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Customer Service:
A customer-focused attitude with a commitment to providing high-quality support.
Organizational Skills:
Ability to prioritize and manage multiple tasks in a fast-paced environment.Nice to Have Skills & Experience:
Relevant IT CertificationsPowershell scripting experiencePerks & Benefits:
3 different medical health insurance plans, dental, and vision insuranceVoluntary and Long-term disability insurancePaid Time Off, 401k, and Holiday Pay*Weekly direct deposit or pay card depositOther Information:
This role offers a flexible hybrid schedule, 3 days onsite and 2 remote.
If you are interested in learning more about the Service Desk Specialist opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#LI-UO1
$65,000-$75,000Location: Houston, TX, HybridService Desk Specialist
Inceed has partnered with a pallet management company to help find an eager and motivated Service Desk Specialist to join their growing team!
This position requires a proactive problem-solver who can efficiently address and resolve technical issues for end-users while maintaining a high level of customer service.
Responsibilities:
Technical Support:
Provide first and second-level support for IT-related issues, including troubleshooting and resolving hardware issues with printers, laptops, mobile phones, tablets, monitors, and other peripherals.
Software Support:
Troubleshoot and resolve issues related to Windows Operating Systems, Microsoft Office 365, Exchange, and other business-critical applications.
Active Directory Management:
Handle user account management, including creating, updating, and disabling accounts, as well as managing group policies and permissions.
Mobile Device Management (MDM):
Support and manage mobile devices using Intune, including device configuration, deployment, and troubleshooting.
PowerShell Scripting:
Utilize PowerShell scripting to automate tasks, manage systems, and streamline processes (strong plus).
Incident Management:
Log, track, and manage service requests and incidents in the service desk ticketing system, ensuring timely resolution and communication with end-users.
User Training:
Provide end-user training and guidance on the use of IT systems and software, ensuring users can effectively utilize technology to meet business needs.
Documentation:
Create and maintain detailed documentation for troubleshooting processes, technical solutions, and user guides.
Collaboration:
Work closely with other IT teams to escalate and resolve complex issues, ensuring a seamless support experience for all users.Required Qualifications:
Experience:
5+ years of experience in an IT Support role with hands-on experience troubleshooting IT hardware and software issues.
Technical Skills:
Proficiency in Active Directory, including user account management and group policies.Strong experience with Office 365 and Exchange support.Solid understanding of Windows Operating Systems.Experience with Intune for Mobile Device Management.PowerShell scripting experience is a significant advantage.
Problem-Solving:
Excellent analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
Communication:
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Customer Service:
A customer-focused attitude with a commitment to providing high-quality support.
Organizational Skills:
Ability to prioritize and manage multiple tasks in a fast-paced environment.Nice to Have Skills & Experience:
Relevant IT CertificationsPowershell scripting experiencePerks & Benefits:
3 different medical health insurance plans, dental, and vision insuranceVoluntary and Long-term disability insurancePaid Time Off, 401k, and Holiday Pay*Weekly direct deposit or pay card depositOther Information:
This role offers a flexible hybrid schedule, 3 days onsite and 2 remote.
If you are interested in learning more about the Service Desk Specialist opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#LI-UO1