Spelman College
Emergency Communications Officer I
Spelman College, Atlanta, Georgia, United States, 30383
The Cobb County Department of Emergency Communications is recruiting candidates to join our team.About Cobb County Department of Emergency CommunicationsCobb County DEC team members are the true behind-the-scenes heroes of their community. Working in a centrally located emergency communications center, Emergency Communications Officers (ECO) with Cobb County DEC serve nearly 800,000 citizens, seven law enforcement agencies, three fire departments, and the county animal services department.Cobb County DEC team members are the first point of contact for individuals facing emergencies. The primary responsibility of ECOs is to answer incoming emergency and non-emergency calls, ensure accurate information is gathered, and dispatch the appropriate services. ECOs handle a broad spectrum of calls throughout the day, from medical emergencies and fires to accidents and pursuits. Each ECO is trained in the International Academies of Emergency Dispatch Emergency Priority Dispatch System (EPDS), ensuring the relaying of accurate and timely information to emergency responders and a standard level of care for all callers. ECOs are also responsible for dispatching emergency responders, maintaining communications with units, and providing updated information as situations evolve.At Cobb County DEC, we equip our ECOs with the latest and most innovative technology in the public safety telecommunications industry. This includes emergency response software programs, gunshot detection technology, an updated Computer-Aided Dispatch (CAD) system, and a user-friendly Next Generation 911 phone system. With these tools, our ECOs can perform their daily job functions more efficiently and effectively, ensuring the safety and well-being of our community.Cobb County DEC prides itself on being a premier emergency communications center in the public safety telecommunications industry. Our exceptional team embraces its core values: open communication, innovation, pride, teamwork, diversity, integrity, service, and a positive work environment. Under the leadership of public safety professionals with decades of experience, our team is people-centered and dedicated to the well-being and development of their team. We offer a peer support team, wellness gym, serenity garden, and licensed clinician to support the health and wellness of our team members. Our robust training program provides over 1,000 hours of training for new employees and multiple continuing education opportunities throughout the year, demonstrating the organization’s dedication to the success of all team members. Cobb County DEC offers various opportunities for advancement, including roles in supervision, community relations, professional standards, training, employment relations, and technical services, along with specialty assignments such as Communications Training Officer, Fire Communications Specialist, and Tactical Dispatcher.As an Emergency Communications Officer, you will be on the frontlines of the county’s emergency response system, requiring quick thinking, exceptional communication skills, and the ability to remain calm under pressure. ECOs are the lifeline for those in crisis, reassuring the distressed and calming the angered. This role is perfect for those who thrive in high-pressure situations and are driven by the opportunity to make a real difference in their community.Essential FunctionsAnswer incoming emergency and non-emergency callsEnter information into Computer Aided Dispatch (CAD) SystemProvide lifesaving and pre-arrival instructions to callersForward information to emergency response unitsDispatch appropriate agency personnel to scenesMaintain awareness of available response unitsProvide information and instructions to response unitsAssist in the coordination of correct responseSalary and Benefits:Pay Range:
$48,783.73 – $75,627.69 (Based on 12.25 hour work day, 85:45 pay period)13 days per year / 1 year of service15 days per year / 5 years of service20 days per year / 10 years of service22 days per year / 15 years of service25 days per year / 20 years of serviceHolidays:
12 paid holidays per yearPaid Sick Leave:
Accumulates at 4.0 hours per biweeklyPaid Military Leave:
Up to 18 days per yearParental Leave Policy:
Eligible full-time employees will receive six weeks of paid time off to care for and bond with their newborn or newly adopted child.Bereavement Leave Policy:
Full-time employees will receive up to 3 days of bereavement leave with pay for up to 24 hours.Free Wellness Clinic:
Cobb County Employees and their dependents who have insurance with Cobb County have access to a free health clinic. The clinic offers sick and well checks and many prescription medications at no cost to the employee.Fitness Centers:
Multiple fitness centers with strength and aerobic training equipment are available at no cost to employees.Tuition Assistance:
Tuition assistance is available while you complete a college degree or certification. Reimbursable amounts depend upon available funding and will be proportionately distributed to all pre-approved applicants quarterly.Education Incentive Pay:$1000 Associate Degree$2000 Bachelor’s Degree$3000 Master’s DegreeHiring ProcessComplete ApplicationComplete Candidate Information Packet and Background Release FormCritiCall (Pre-employment Testing)Evaluations (Medical/Psychological/Polygraph)Final InterviewRequirementsMinimum QualificationsHigh School Diploma or G.E.D. requiredOne year of work experience demonstrating the ability to maintain steady employment or equivalent combination of education, training, and experienceMust pass the CritiCall 911 examMust be at least 18 years old at the time of hireMust be a U.S. CitizenNo illicit drug use in the past 12 monthsLicenses and Certifications:
Must obtain and maintain the following certifications: G.C.I.C. and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and C.P.R.Cobb County Government is an equal opportunity employer. Cobb County Government does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.
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$48,783.73 – $75,627.69 (Based on 12.25 hour work day, 85:45 pay period)13 days per year / 1 year of service15 days per year / 5 years of service20 days per year / 10 years of service22 days per year / 15 years of service25 days per year / 20 years of serviceHolidays:
12 paid holidays per yearPaid Sick Leave:
Accumulates at 4.0 hours per biweeklyPaid Military Leave:
Up to 18 days per yearParental Leave Policy:
Eligible full-time employees will receive six weeks of paid time off to care for and bond with their newborn or newly adopted child.Bereavement Leave Policy:
Full-time employees will receive up to 3 days of bereavement leave with pay for up to 24 hours.Free Wellness Clinic:
Cobb County Employees and their dependents who have insurance with Cobb County have access to a free health clinic. The clinic offers sick and well checks and many prescription medications at no cost to the employee.Fitness Centers:
Multiple fitness centers with strength and aerobic training equipment are available at no cost to employees.Tuition Assistance:
Tuition assistance is available while you complete a college degree or certification. Reimbursable amounts depend upon available funding and will be proportionately distributed to all pre-approved applicants quarterly.Education Incentive Pay:$1000 Associate Degree$2000 Bachelor’s Degree$3000 Master’s DegreeHiring ProcessComplete ApplicationComplete Candidate Information Packet and Background Release FormCritiCall (Pre-employment Testing)Evaluations (Medical/Psychological/Polygraph)Final InterviewRequirementsMinimum QualificationsHigh School Diploma or G.E.D. requiredOne year of work experience demonstrating the ability to maintain steady employment or equivalent combination of education, training, and experienceMust pass the CritiCall 911 examMust be at least 18 years old at the time of hireMust be a U.S. CitizenNo illicit drug use in the past 12 monthsLicenses and Certifications:
Must obtain and maintain the following certifications: G.C.I.C. and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and C.P.R.Cobb County Government is an equal opportunity employer. Cobb County Government does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.
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