CFA Institute
A/R Specialist
CFA Institute, Chicago, Illinois, United States, 60290
DescriptionThe AR Specialist is responsible for providing outstanding customer service in the course of collecting on outstanding accounts receivable balances. This position includes adhering to collections work standards (i.e. call/email volumes), reducing the amount of aged items, facilitating resolution of customer billing issues, reducing accounts receivable delinquencies, and meeting and/or exceeding collections standards.
Principal Accountabilities:High volume collection calls and emails to assigned customer accounts to collect on open and aged receivable balances.Review and research customer disputes and billing issues in a timely manner to resolve delays in payments from customers.Identify issues that cause delinquency and discuss with management.Make outbound collections efforts including making calls in a professional manner and sending emails concerning outstanding balances in accordance with Collections Standards while noting accounts with issues identified.Provide reports to stakeholders as assigned.Assist in Month end process and other projects assigned.
Skills & Software Requirements:Workday or other ERP, Microsoft Office with Intermediate Excel Skills, Excellent written and verbal communications skills, and experience with Business to Business collections.
CME Group: Where Futures Are MadeCME Group (www.cmegroup.com) is the world's leading derivatives marketplace. Here, you can impact markets worldwide, transform industries, and build a career shaping tomorrow. We invest in your success, and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
At CME Group, we embrace our employees' diverse experiences, cultures, and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.The Candidate Privacy Policy can be found here.#J-18808-Ljbffr
Principal Accountabilities:High volume collection calls and emails to assigned customer accounts to collect on open and aged receivable balances.Review and research customer disputes and billing issues in a timely manner to resolve delays in payments from customers.Identify issues that cause delinquency and discuss with management.Make outbound collections efforts including making calls in a professional manner and sending emails concerning outstanding balances in accordance with Collections Standards while noting accounts with issues identified.Provide reports to stakeholders as assigned.Assist in Month end process and other projects assigned.
Skills & Software Requirements:Workday or other ERP, Microsoft Office with Intermediate Excel Skills, Excellent written and verbal communications skills, and experience with Business to Business collections.
CME Group: Where Futures Are MadeCME Group (www.cmegroup.com) is the world's leading derivatives marketplace. Here, you can impact markets worldwide, transform industries, and build a career shaping tomorrow. We invest in your success, and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
At CME Group, we embrace our employees' diverse experiences, cultures, and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.The Candidate Privacy Policy can be found here.#J-18808-Ljbffr