State of Pennsylvania
Clerk Typist 2 (Local Government) - Lehigh County Children & Youth
State of Pennsylvania, United, Pennsylvania, us, 15689
Salary:
$35,890.00 Annually
Location :
Lehigh County, PA
Job Type:
Civil Service Permanent Full-Time
Job Number:
CSSC-2024-93058-L0032
Department:
Local Government
Division:
HS Lehigh Co Mh/Id Unit
Opening Date:
09/05/2024
Closing Date:
9/18/2024 11:59 PM Eastern
Job Code:
L0032
Position Number:
80002493
Union:
SEIU Local 668
Bargaining Unit:
LG
Pay Group:
LG
Bureau / Division Code:
88213439
Bureau / Division:
HS Lehigh Co Mh/Id Unit
Worksite Address:
17 South 7th Street
City:
Allentown, Pennsylvania
Zip Code:
18101
Contact Name:
Danielle Guarna
Contact Phone:
610.782.3171
Contact Email:
danielleguarna@lehighcounty.org
THE POSITION
Are you eager to start a new and exciting chapter in your career? The Office of Crisis Intervention/Information and Referral provides vital support to all residents of Lehigh County who are experiencing a mental health emergency with the purpose of accessing treatment, recovery, and ultimately an improved quality of life. Come join our team and help make a difference in the life of others!
DESCRIPTION OF WORK
This is a moderately complex bilingual (Spanish) clerical position that provides clerical support to caseworkers and supervisory staff. Work includes answering phones, distributing incoming mail, scanning, filing, ordering supplies, data entry, and providing assistance at the Department of Human Services (DHS) lobby reception window answering questions and problem solving. This individual will also provide clerical support to Crisis Intervention/ I&R and DHS High Density File Room as needed. Additional responsibilities include, but may not be limited to:Assisting Integrated Services Staff (Children's Mental Health, CASSP, LEP Coordinator) and Information & Referral and Crisis Intervention Office with interpretation and translation of documents English/Spanish.Attending computer and other human services related trainings and acting as the computer tech aide for the Integrated Services unitAttending, dictating, typing, and distributing minutes from the bi-monthly Crisis Intervention meetings and other meetings as needed.Updating the county KEA data base system with assigned case manager's names, as well as the active and closure dates for the Integrated Services unitCompleting DPW billing for Crisis InterventionAssisting with data collection for Integrated Services and/or Crisis Intervention/I&RScanning documents to the county CPR-Web data base system for the Integrated Services unit and Crisis InterventionWork Schedule and Additional Information:
Full-time employmentWork hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.Salary:
In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Six months as a Clerk Typist 1 and educational development to the level of eighth grade;
orCompletion of a high school business curriculum which included at least one typing course;
orAny combination of equivalent experience and training.Other Requirements:
This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.Hiring preference for this vacancy may be given to candidates who live within Berks, Bucks, Carbon, Lehigh, Monroe, Northampton, Montgomery, or Schuylkill counties. If no eligible candidates who live within these counties apply for this position, candidates who reside in other counties may be considered.Legal Requirements:
You must pass a background investigation.This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents will
not
be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions.Your score is valid for this specific posting only.You must provide complete and accurate information or:
your score may be lower than deserved.you may be disqualified.
You may only apply/test
once
for this posting.Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
Selective Certification- This position requires the selected candidate(s) to be able to speak Spanish. In order to be referred for interview for this position, you must be able to pass a Spanish speaking proficiency evaluation conducted by the Office of Administration. By selecting yes, this confirms that the Office of Administration may contact you for this evaluation.
YesNo02
Have you been employed by a Pennsylvania local government agency in a civil service covered position as a Clerk Typist 1 for six or more months full-time?
YesNo
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
04
Have you completed a high school business curriculum which included at least one typing course?
YesNo
05
Do you possess six or more months of clerical typing experience?
YesNo
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How much college coursework have you completed?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.
15 credits or moreLess than 15 creditsNone08
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You
must
complete the application
and
answer the supplemental questions. Resumes, cover letters, and similar documents will
not
be reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.
The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.
In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
Yes09
WORK BEHAVIOR 1Sorts, files, and retrieves documents.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.B. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.C. I have NO experience related to this work behavior.10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer(s) where you gained this experienceThe type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)The actual duties you performedYour level of responsibility
11
WORK BEHAVIOR 2Enters information into the computer.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience entering information into a computer and formatting it according to established standards.B. I have experience entering information into a computer using previously formatted documents or templates.C. I have NO experience related to this work behavior.12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer(s) where you gained this experienceThe type(s) of data you entered into the computerThe actual duties you performedYour level of responsibility
13
WORK BEHAVIOR 3Answers phone calls and provides assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience answering phone calls external contacts, providing assistance or information to inquiries, and forwarding complicated inquires to other staff for follow-up.B. I have experience answering phone calls from other internal staff members or occasionally from external contacts; however, answering phone calls from external contacts was not a routine function of my job.C. I have NO experience related to this work behavior.14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer(s) where you gained this experienceHow often you answered calls and from whomThe actual duties you performedYour level of responsibility
15
WORK BEHAVIOR 4Operates office equipment.
Instructions
From the list below, please select all of the office equipment you have experience in operating.
ComputerPrinterCopy MachineFax MachineScannerNone of the Above
16
In the text box below, please list the name(s) of the employer(s) where you gained the experience with office experience you claimed. If you indicated you have no work experience operating any of the equipment, type N/A in the box below.
Required Question
$35,890.00 Annually
Location :
Lehigh County, PA
Job Type:
Civil Service Permanent Full-Time
Job Number:
CSSC-2024-93058-L0032
Department:
Local Government
Division:
HS Lehigh Co Mh/Id Unit
Opening Date:
09/05/2024
Closing Date:
9/18/2024 11:59 PM Eastern
Job Code:
L0032
Position Number:
80002493
Union:
SEIU Local 668
Bargaining Unit:
LG
Pay Group:
LG
Bureau / Division Code:
88213439
Bureau / Division:
HS Lehigh Co Mh/Id Unit
Worksite Address:
17 South 7th Street
City:
Allentown, Pennsylvania
Zip Code:
18101
Contact Name:
Danielle Guarna
Contact Phone:
610.782.3171
Contact Email:
danielleguarna@lehighcounty.org
THE POSITION
Are you eager to start a new and exciting chapter in your career? The Office of Crisis Intervention/Information and Referral provides vital support to all residents of Lehigh County who are experiencing a mental health emergency with the purpose of accessing treatment, recovery, and ultimately an improved quality of life. Come join our team and help make a difference in the life of others!
DESCRIPTION OF WORK
This is a moderately complex bilingual (Spanish) clerical position that provides clerical support to caseworkers and supervisory staff. Work includes answering phones, distributing incoming mail, scanning, filing, ordering supplies, data entry, and providing assistance at the Department of Human Services (DHS) lobby reception window answering questions and problem solving. This individual will also provide clerical support to Crisis Intervention/ I&R and DHS High Density File Room as needed. Additional responsibilities include, but may not be limited to:Assisting Integrated Services Staff (Children's Mental Health, CASSP, LEP Coordinator) and Information & Referral and Crisis Intervention Office with interpretation and translation of documents English/Spanish.Attending computer and other human services related trainings and acting as the computer tech aide for the Integrated Services unitAttending, dictating, typing, and distributing minutes from the bi-monthly Crisis Intervention meetings and other meetings as needed.Updating the county KEA data base system with assigned case manager's names, as well as the active and closure dates for the Integrated Services unitCompleting DPW billing for Crisis InterventionAssisting with data collection for Integrated Services and/or Crisis Intervention/I&RScanning documents to the county CPR-Web data base system for the Integrated Services unit and Crisis InterventionWork Schedule and Additional Information:
Full-time employmentWork hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.Salary:
In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Six months as a Clerk Typist 1 and educational development to the level of eighth grade;
orCompletion of a high school business curriculum which included at least one typing course;
orAny combination of equivalent experience and training.Other Requirements:
This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.Hiring preference for this vacancy may be given to candidates who live within Berks, Bucks, Carbon, Lehigh, Monroe, Northampton, Montgomery, or Schuylkill counties. If no eligible candidates who live within these counties apply for this position, candidates who reside in other counties may be considered.Legal Requirements:
You must pass a background investigation.This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents will
not
be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions.Your score is valid for this specific posting only.You must provide complete and accurate information or:
your score may be lower than deserved.you may be disqualified.
You may only apply/test
once
for this posting.Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
Selective Certification- This position requires the selected candidate(s) to be able to speak Spanish. In order to be referred for interview for this position, you must be able to pass a Spanish speaking proficiency evaluation conducted by the Office of Administration. By selecting yes, this confirms that the Office of Administration may contact you for this evaluation.
YesNo02
Have you been employed by a Pennsylvania local government agency in a civil service covered position as a Clerk Typist 1 for six or more months full-time?
YesNo
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
04
Have you completed a high school business curriculum which included at least one typing course?
YesNo
05
Do you possess six or more months of clerical typing experience?
YesNo
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How much college coursework have you completed?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.
15 credits or moreLess than 15 creditsNone08
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You
must
complete the application
and
answer the supplemental questions. Resumes, cover letters, and similar documents will
not
be reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.
The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.
In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
Yes09
WORK BEHAVIOR 1Sorts, files, and retrieves documents.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.B. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.C. I have NO experience related to this work behavior.10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer(s) where you gained this experienceThe type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)The actual duties you performedYour level of responsibility
11
WORK BEHAVIOR 2Enters information into the computer.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience entering information into a computer and formatting it according to established standards.B. I have experience entering information into a computer using previously formatted documents or templates.C. I have NO experience related to this work behavior.12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer(s) where you gained this experienceThe type(s) of data you entered into the computerThe actual duties you performedYour level of responsibility
13
WORK BEHAVIOR 3Answers phone calls and provides assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience answering phone calls external contacts, providing assistance or information to inquiries, and forwarding complicated inquires to other staff for follow-up.B. I have experience answering phone calls from other internal staff members or occasionally from external contacts; however, answering phone calls from external contacts was not a routine function of my job.C. I have NO experience related to this work behavior.14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer(s) where you gained this experienceHow often you answered calls and from whomThe actual duties you performedYour level of responsibility
15
WORK BEHAVIOR 4Operates office equipment.
Instructions
From the list below, please select all of the office equipment you have experience in operating.
ComputerPrinterCopy MachineFax MachineScannerNone of the Above
16
In the text box below, please list the name(s) of the employer(s) where you gained the experience with office experience you claimed. If you indicated you have no work experience operating any of the equipment, type N/A in the box below.
Required Question