AccorHotel
Front Desk Agent
AccorHotel, San Francisco, California, United States, 94199
Company Description
Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.EOE/M/F/D/V
Job Description
First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent with Fairmont San Francisco. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".
What is in it for you:Reporting to the Rooms Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceGreet, check in and settle guest accounts while ensuring all service standards are followedAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedYour experience and skills include:
Proficient in the English language (verbal & written), second language is an assetMust be able to handle a multitude of tasks in an intense, ever-changing environmentAbility to focus attention on guest needs, remaining calm and courteous at all timesPrevious customer related experience an assetPrevious PMS experience an assetComputer literate in Microsoft Window applications an assetMust be able to type 25 words per minuteMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAnswering guest calls, emails, and messagesEnrolling new members in Accors ALL loyalty programUpselling guests into higher room categoriesAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamHospitality Diploma is an assetMust be flexible in terms of working hoursMust have the ability to handle cash effectively and accuratelyHourly Rate: $32.06 USD Gross per hourPhysical Aspects of Position:
Physical aspects of the position include but are not limited to the following:Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps
Visa Requirements:Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.EOE/M/F/D/V
Job Description
First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent with Fairmont San Francisco. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".
What is in it for you:Reporting to the Rooms Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceGreet, check in and settle guest accounts while ensuring all service standards are followedAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedYour experience and skills include:
Proficient in the English language (verbal & written), second language is an assetMust be able to handle a multitude of tasks in an intense, ever-changing environmentAbility to focus attention on guest needs, remaining calm and courteous at all timesPrevious customer related experience an assetPrevious PMS experience an assetComputer literate in Microsoft Window applications an assetMust be able to type 25 words per minuteMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAnswering guest calls, emails, and messagesEnrolling new members in Accors ALL loyalty programUpselling guests into higher room categoriesAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamHospitality Diploma is an assetMust be flexible in terms of working hoursMust have the ability to handle cash effectively and accuratelyHourly Rate: $32.06 USD Gross per hourPhysical Aspects of Position:
Physical aspects of the position include but are not limited to the following:Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps
Visa Requirements:Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.