Cardinal Health
Director, IT Practice Operations – Navista
Cardinal Health, Providence, Rhode Island, us, 02912
Cardinal Health Director, IT Practice Operations – Navista
At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive. The Director, IT Practice Operations will join forces with business and solution/product leaders to plan, build, execute and deliver the roadmap for the Navista business. The Director will lead a diverse team of technology associates across IT operations and enterprise IT teams while working across multiple geographies to support the IT Practice needs delivered through planning, collaboration and agile product software releases each year. This leader will be responsible for supporting all technology needs of the practices in the network to ensure day-to-day operations run smoothly, escalations are handled, and opportunities to roll out industry-leading differentiated technology assets are fully realized. Responsibilities Support the overall IT strategy by meeting department goals and anticipating future needs, identifying, and defining broad solutions to support IT Infrastructure, commercial/clinical applications, and data assets within the organization. Prioritize and triage organization efforts, escalations, and communications to ensure efficient and effective IT operations. Identify and drive automation and process improvements to improve the cost of service for practices. Manage executive stakeholder communication. Coordinate with corporate implementations to provide local technical assistance on all office needs, new site implementations, and office expansions. Oversee and plan support and advisory for the full system lifecycle, including scoping, support, escalations, patching, planning, and retirement of systems. Manage and lead the IT staff (internal and practice IT staff), providing guidance, support, and professional development. Assist in identifying, selecting, and managing vendors, including contract negotiations, auditing, and billing. Establish, implement, and enforce standard system access and user capabilities. Provide technical leadership and assistance in developing direction for future data processing requirements. Ensure compliance with relevant regulations and standards, conduct audits, and prepare reports as required. Leadership & Communication Lead and inspire technology teams responsible for the end-to-end Practice IT delivery, new product delivery, and operations. Reinforce a strong service culture by balancing the needs of day-to-day IT operations and product management. Partner with leadership to achieve organizational and operational objectives. Identify and remove process and organizational bottlenecks. Manage an organizational budget. Conduct reviews, provide career guidance, and develop associates & teams through recruiting and coaching. Define and execute the operating model to drive quality and performance. Interact with internal and external leaders, including senior management. Qualifications Minimum of 15 years of IT experience, including in IT, Commercial Application, and Clinical Data Applications preferably in an Oncology practice setting. Minimum of 7 years of proven supervisory/leadership experience. Minimum of 3 years of experience with vendor management and contract negotiations. PMP Certification or 5 years project experience preferred. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio). Healthcare industry experience preferably in Oncology preferred. User/Consumer/Clinical Software rollout experience in a large MSO setting preferred. Strong skills in stakeholder management and internal evangelism of IT operations/service principles. Demonstrated problem-solving ability that drives operational excellence. Anticipated salary range:
$130,700 - $211,050 Benefits:
Cardinal Health offers a variety of benefits and programs to support health and well-being, including medical, dental and vision coverage, paid time off, 401k savings plan, and more. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background.
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At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive. The Director, IT Practice Operations will join forces with business and solution/product leaders to plan, build, execute and deliver the roadmap for the Navista business. The Director will lead a diverse team of technology associates across IT operations and enterprise IT teams while working across multiple geographies to support the IT Practice needs delivered through planning, collaboration and agile product software releases each year. This leader will be responsible for supporting all technology needs of the practices in the network to ensure day-to-day operations run smoothly, escalations are handled, and opportunities to roll out industry-leading differentiated technology assets are fully realized. Responsibilities Support the overall IT strategy by meeting department goals and anticipating future needs, identifying, and defining broad solutions to support IT Infrastructure, commercial/clinical applications, and data assets within the organization. Prioritize and triage organization efforts, escalations, and communications to ensure efficient and effective IT operations. Identify and drive automation and process improvements to improve the cost of service for practices. Manage executive stakeholder communication. Coordinate with corporate implementations to provide local technical assistance on all office needs, new site implementations, and office expansions. Oversee and plan support and advisory for the full system lifecycle, including scoping, support, escalations, patching, planning, and retirement of systems. Manage and lead the IT staff (internal and practice IT staff), providing guidance, support, and professional development. Assist in identifying, selecting, and managing vendors, including contract negotiations, auditing, and billing. Establish, implement, and enforce standard system access and user capabilities. Provide technical leadership and assistance in developing direction for future data processing requirements. Ensure compliance with relevant regulations and standards, conduct audits, and prepare reports as required. Leadership & Communication Lead and inspire technology teams responsible for the end-to-end Practice IT delivery, new product delivery, and operations. Reinforce a strong service culture by balancing the needs of day-to-day IT operations and product management. Partner with leadership to achieve organizational and operational objectives. Identify and remove process and organizational bottlenecks. Manage an organizational budget. Conduct reviews, provide career guidance, and develop associates & teams through recruiting and coaching. Define and execute the operating model to drive quality and performance. Interact with internal and external leaders, including senior management. Qualifications Minimum of 15 years of IT experience, including in IT, Commercial Application, and Clinical Data Applications preferably in an Oncology practice setting. Minimum of 7 years of proven supervisory/leadership experience. Minimum of 3 years of experience with vendor management and contract negotiations. PMP Certification or 5 years project experience preferred. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio). Healthcare industry experience preferably in Oncology preferred. User/Consumer/Clinical Software rollout experience in a large MSO setting preferred. Strong skills in stakeholder management and internal evangelism of IT operations/service principles. Demonstrated problem-solving ability that drives operational excellence. Anticipated salary range:
$130,700 - $211,050 Benefits:
Cardinal Health offers a variety of benefits and programs to support health and well-being, including medical, dental and vision coverage, paid time off, 401k savings plan, and more. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background.
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