Ropes & Gray LLP
Manager of Credit Control
Ropes & Gray LLP, Boston, Massachusetts, us, 02298
About Ropes & Gray
Ropes & Gray is a preeminent, global law firm. The firm has been ranked in the top-three on
The American Lawyer's
prestigious "A-List" for seven years and is ranked #1 on
Law.com International's
"A-List" in the U.K. - rankings that honor the "Best of the Best" firms.
The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.
The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.
Ropes & Gray is an equal opportunity employer.Overview
Reporting to the Director of Revenue, the Manager of Control will play a significant leadership role within the Finance department with the critical responsibilities of overseeing the collections portfolio that averages over $200 million monthly and supporting nearly 1,500 lawyers and Firm Management. The scope of the role requires strong leadership, interpersonal, decision-making and communication skills.Responsibilities
Ensure that all firm receivables are turned into cash receipts consistent with Firm goals.Review account activity with the Supervisor of Collections and Credit Control Team Leads on a regular basis and provide guidance regarding items that require increased attention or escalation.Build, mentor, and maintain a strong team that achieves uniformly excellent results and strives towards continuous improvement. This includes hiring, training, and reviewing.Maintains focus and holds themselves and other individuals in the department accountable for executing against plan and achieving challenging business results.Implements best practices, policies and procedures related to collections.Monitor the Firm’s largest receivables and advise senior management and department heads of potential problems through periodic reporting, status updates and escalation as appropriate. Works closely with billing to understand issues that may impact collection timeliness and overall realization.Work with senior management to produce collection targets that are accurate and timely. Assist with target distribution to billing partners and reports to management on target performance.Consult with department heads and policy committee members for write-off approvals.Work with outside auditors to ensure compliance of internal controls, policies and procedures.Manage the escalation process for delinquent accounts including outside collection agency relationships.Negotiate with lawyers and clients to reach settlements that maximize the collection of receivables.Work on special projects and analyses related to cash receipts and collection of accounts receivable.Qualifications
EDUCATION, EXPERIENCE AND SKILLS REQUIREDBachelor's degree, preferably with a concentration in Business, Accounting or Finance.A minimum of 10 years of general business experience in a professional services environment is required, preferably in legal services.Minimum eight years of supervisory experience.Minimum five years experience with professional services time and billing software such as Elite or CMS, 3E, and collections software such as *Collect or ARCS.Demonstrated proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas.ESSENTIAL CAPABILITIESStrong leadership abilities with a demonstrated track record of coaching a team to superior results.Self directed with a strong work ethic.Outstanding ability to identify the need for change and implement thoughtfully but quickly.Ability to interact well with all levels of personnel, including management, staff and administration with a high level of customer service.Excellent ability to plan, organize and manage multiple priorities and projects.Compensation and Total Rewards Package
Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is $117,000 - $175,000, which represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.Working Conditions
This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.
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Ropes & Gray is a preeminent, global law firm. The firm has been ranked in the top-three on
The American Lawyer's
prestigious "A-List" for seven years and is ranked #1 on
Law.com International's
"A-List" in the U.K. - rankings that honor the "Best of the Best" firms.
The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.
The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.
Ropes & Gray is an equal opportunity employer.Overview
Reporting to the Director of Revenue, the Manager of Control will play a significant leadership role within the Finance department with the critical responsibilities of overseeing the collections portfolio that averages over $200 million monthly and supporting nearly 1,500 lawyers and Firm Management. The scope of the role requires strong leadership, interpersonal, decision-making and communication skills.Responsibilities
Ensure that all firm receivables are turned into cash receipts consistent with Firm goals.Review account activity with the Supervisor of Collections and Credit Control Team Leads on a regular basis and provide guidance regarding items that require increased attention or escalation.Build, mentor, and maintain a strong team that achieves uniformly excellent results and strives towards continuous improvement. This includes hiring, training, and reviewing.Maintains focus and holds themselves and other individuals in the department accountable for executing against plan and achieving challenging business results.Implements best practices, policies and procedures related to collections.Monitor the Firm’s largest receivables and advise senior management and department heads of potential problems through periodic reporting, status updates and escalation as appropriate. Works closely with billing to understand issues that may impact collection timeliness and overall realization.Work with senior management to produce collection targets that are accurate and timely. Assist with target distribution to billing partners and reports to management on target performance.Consult with department heads and policy committee members for write-off approvals.Work with outside auditors to ensure compliance of internal controls, policies and procedures.Manage the escalation process for delinquent accounts including outside collection agency relationships.Negotiate with lawyers and clients to reach settlements that maximize the collection of receivables.Work on special projects and analyses related to cash receipts and collection of accounts receivable.Qualifications
EDUCATION, EXPERIENCE AND SKILLS REQUIREDBachelor's degree, preferably with a concentration in Business, Accounting or Finance.A minimum of 10 years of general business experience in a professional services environment is required, preferably in legal services.Minimum eight years of supervisory experience.Minimum five years experience with professional services time and billing software such as Elite or CMS, 3E, and collections software such as *Collect or ARCS.Demonstrated proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas.ESSENTIAL CAPABILITIESStrong leadership abilities with a demonstrated track record of coaching a team to superior results.Self directed with a strong work ethic.Outstanding ability to identify the need for change and implement thoughtfully but quickly.Ability to interact well with all levels of personnel, including management, staff and administration with a high level of customer service.Excellent ability to plan, organize and manage multiple priorities and projects.Compensation and Total Rewards Package
Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is $117,000 - $175,000, which represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.Working Conditions
This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.
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