CGC Group Inc.
Player Development Manager
CGC Group Inc., Miami, Florida, us, 33222
The Player Development Manager will have a focus on team member growth, development, and driving profitable business through our highest value casino players. This leadership position will manage the day-to-day operations of the player development department including direct interaction with Executive Hosts, Hosts, and VIP Representatives, working closely with stakeholders within our brands as well as within the Global Casino Marketing team. They will have primary responsibility for measuring Executive Host performance, directing activity and developing relevant programs and initiatives to continue to grow the high-value segment of our casino player database.
Essential Functions:
Define, evaluate, and analyze success metrics for Executive Hot teamReports on player development spend and forecast numbers to the AVP, Global Casino MarketingParticipates in or drives guest focus groups, VIP surveys and other attempts at guest feedbackProvide world-class guest service in a timely manner to both guests and fellow team membersWork with Global Casino Marketing team to identify additional opportunities to grow our high-value guest penetrationWork with the Groups and Events team to create new experiences as well as optimizing existing experiencesQualifications:
Minimum Education: Bachelor's DegreeDiscipline/Major: Marketing or similarRequired Years and Area of Professional Experience: 5+ years of experience in player development or customer serviceDemonstrated experience in managing a diverse teamFacilitates cross-functional learning and conversations across teams. Effective verbal and written communication skills.Previous experience with Konami Synkros preferredAbility to work hybrid on HQ in MiamiAbility to travel internationallyProven experience in providing VIP experiences required
Compensation:
$75,000-$100,000 plus bonus. Health benefits, 401k, employee stock purchase plan, and PTO are offered.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Essential Functions:
Define, evaluate, and analyze success metrics for Executive Hot teamReports on player development spend and forecast numbers to the AVP, Global Casino MarketingParticipates in or drives guest focus groups, VIP surveys and other attempts at guest feedbackProvide world-class guest service in a timely manner to both guests and fellow team membersWork with Global Casino Marketing team to identify additional opportunities to grow our high-value guest penetrationWork with the Groups and Events team to create new experiences as well as optimizing existing experiencesQualifications:
Minimum Education: Bachelor's DegreeDiscipline/Major: Marketing or similarRequired Years and Area of Professional Experience: 5+ years of experience in player development or customer serviceDemonstrated experience in managing a diverse teamFacilitates cross-functional learning and conversations across teams. Effective verbal and written communication skills.Previous experience with Konami Synkros preferredAbility to work hybrid on HQ in MiamiAbility to travel internationallyProven experience in providing VIP experiences required
Compensation:
$75,000-$100,000 plus bonus. Health benefits, 401k, employee stock purchase plan, and PTO are offered.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.