Coordinator Volunteer Services - Part time (20hrs/week) - DC

DescriptionChildren's National is seeking an innovative change-agent in the Volunteer Services department to coordinate the supervision, recruitment, and retention efforts of our organization-wide volunteer services initiative. The Coordinator Volunteer Service will be responsible for recruiting, orienting, training, and managing Children's National volunteers. This role will foster community support, oversee donations, and coordinate hospital tours, patient activities, and special events. The Coordinator Volunteer Services will ensure compliance with all Joint Commission standards and Children's National policies, and certify that the volunteer database is kept up-to-date and remains an effective tool for ongoing communication and statistics for the annual report. The Coordinator will implement the strategic plan through management of operations of the department/service area; troubleshoot operational issues and develop action plans to resolve them. This position will work with the Manager to develop, implement, and evaluate weekend services, programs, policies and procedures, and performance standards to achieve departmental goals.QualificationsMinimum EducationBachelor's Degree in Business Administration, Human Resources, Psychology, Public Administration, or related field (Required)

Minimum Work Experience3 years related and progressive experience, preferably in a health care environment or volunteer management (Required)2 years Supervisory experience (Required)

Required Skills/KnowledgeDemonstrate placing a high priority on serving volunteers in a timely and courteous manner.Advanced knowledge of Microsoft Office.Spanish speaking preferred.Excellent communication, problem-solving, training facilitation, customer service, presentation, and organizational skills required.Ability to comfortably work with internal and external customers from diverse social, cultural, and educational backgrounds.Demonstrated project management, coaching, and coordination skills.Ability to identify and work collaboratively with diverse teams.Ability to listen, be empathetic, motivate and follow-through, be tenacious, and be eager to seize challenges and resolve issues.Flexibility and ability to work on weekends and off-hour shifts.Functional AccountabilitiesAdministrative Support

Plan and facilitate annual award ceremony to recognize individual volunteer accomplishments.Maintain office supplies, equipment, and reference manuals.Ensure the volunteer database is kept up-to-date and remains an effective tool for ongoing communication and statistics for the annual report.Act as back-up when volunteer staff are on leave.Volunteer RetentionWork collaboratively with volunteers to find solutions to increase volunteer satisfaction and commitment.Design a volunteer satisfaction survey; ensure suggestions are implemented.Work with volunteers to create volunteer-run group events and activities.Develop and maintain effective working relationships between staff and volunteers.Communicate needs of volunteers to staff and the needs of the unit to volunteers.Oversee Volunteer ServicesOversee volunteer recruitment efforts within the community; respond to requests to volunteer in a timely manner; recruit volunteers to meet the needs of clinics, units, and extended campuses.Design, facilitate, and implement changes in the volunteer training course; set annual calendar for training, and confirm education programs.Ensure volunteer competencies in universal precautions, safety, and age-specific competencies.Ensure volunteer compliance with mandatory annual medical requirements and Joint Commission requirements.Develop and facilitate effective working relationships between staff and volunteers; take a leadership role to monitor, evaluate, and document individual volunteer performance.Implement the strategic plan through management of operations of the department/service area; troubleshoot operational issues and develop action plans to resolve.Work with the Manager to develop, implement, and evaluate services, programs, policies, procedures, and performance standards to achieve departmental goals.Community Support, Events, and Hospital ToursOrganize hospital tours; act as representation for advocacy care.Provide statistics for the annual report.Work with community partners to provide entertainment-based activities for patients.Work with community partners to help solicit donations to Dr. Bear's Closet.Ensure thank-you notes are issued to community partners and donors within 2 weeks of donation and/or event.Oversee the tour program and supervise tour guides.Organizational AccountabilitiesOrganizational Commitment/Identification

Anticipate and respond to customer needs; follow up until needs are met.Teamwork/CommunicationDemonstrate collaborative and respectful behavior.Partner with all team members to achieve goals.Receptive to others' ideas and opinions.Performance Improvement/Problem-solvingContribute to a positive work environment.Demonstrate flexibility and willingness to change.Identify opportunities to improve clinical and administrative processes.Make appropriate decisions, using sound judgment.Cost Management/Financial ResponsibilityUse resources efficiently.Search for less costly ways of doing things.Safety

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