Dan Wolf Automotive Group
Automotive Service Advisor
Dan Wolf Automotive Group, Naperville, Illinois, United States, 60564
Toyota of Naperville is hiring Experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event.
Our Writers/Advisors play an important role in the success of our business by ensuring that the customers are satisfied. If your qualifications meet our requests, we would love to talk to you about your career path with Dan Wolf Automotive.
WE OFFER:
Paid Vacation after 90 days
Eligible for up to 5 weeks of Paid Vacation
Paid Holidays
5 day or 4 day work week available
Paid Training
Competitive pay plan
Growth opportunities
Excellent Health, Dental, & Vision Insurance
401K
Positive & motivating work environment
RESPONSIBILITIES:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Able to properly claim warranty repairs through the manufacturer
Ensure the three C’s are completed on every repair order: Complaint, Cause, Correction
REQUIREMENTS:
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Able to Maintain a 4.6 CSI out of 5.0 on a monthly basis
ADDED BONUS:
5+ years’ experience as a Service Advisor
Comfortable writing up 15 plus repair orders daily
Reynolds DMS experience
Toyota Experience
#J-18808-Ljbffr
Our Writers/Advisors play an important role in the success of our business by ensuring that the customers are satisfied. If your qualifications meet our requests, we would love to talk to you about your career path with Dan Wolf Automotive.
WE OFFER:
Paid Vacation after 90 days
Eligible for up to 5 weeks of Paid Vacation
Paid Holidays
5 day or 4 day work week available
Paid Training
Competitive pay plan
Growth opportunities
Excellent Health, Dental, & Vision Insurance
401K
Positive & motivating work environment
RESPONSIBILITIES:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Able to properly claim warranty repairs through the manufacturer
Ensure the three C’s are completed on every repair order: Complaint, Cause, Correction
REQUIREMENTS:
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Able to Maintain a 4.6 CSI out of 5.0 on a monthly basis
ADDED BONUS:
5+ years’ experience as a Service Advisor
Comfortable writing up 15 plus repair orders daily
Reynolds DMS experience
Toyota Experience
#J-18808-Ljbffr