Volunteers of America National Services
Technology Support Specialist
Volunteers of America National Services, Cape Coral, Florida, United States, 33990
Volunteers of America National Services is seeking a Technology Support Specialist to join our team! This position will service the Gulf Coast Village and The Preserve Campus.
Location(s): Gulf Coast Village: 1333 Santa Barbara Blvd, Cape Coral, FL 33991
and The Preserve: 14750 Hope Ctr Lp, Fort Myers, FL 33912
About the Job:
The Technology Support Specialist is part of a work team that provides technology support and project oversight for users at the National Services facilities in Cape Coral and Fort Myers.The major focus of work involves hardware and software installation, technology troubleshooting and problem resolution for IT equipment including, but not limited to, computers, printers, peripherals, and audio-visual equipment.The Technology Support Specialist has frequent interaction with all levels of staff.
Schedule:
M-F 8:00 AM-5:00 PM (Fully onsite) *Job will primarily be onsite at Gulf Coast Village, Cape Coral with occasional visits to The Preserve, Fort Myers.
Benefit Highlights:
403(b) Retirement PlanCareer scholarships;Continuing career education and leadership programs;Dental and Vision InsurancePaid Time Off (Vacation, Holiday & Sick Days)Essentials:
Communication and Training
Communicates frequently with all level of users at the National Services facilities.Trains, supports and assists users on IT related matters.Trains, supports and assists users in startup, basic and advanced use of software programs including Microsoft Office and other standard programs.May provide group training on request.Provides status and progress reports on projects to supervisor, management and staff.Technical Support
Responds to problems relating to configuration and networks on site or over the phone for users. Investigates error and determines resolution.Installs, configures, maintains and troubleshoots computer workstation hardware, software, peripherals, and audio-visual equipment; performs hardware/software upgrades to existing equipment as needed and determines additional solutions as needed.Acts as primary resource providing expertise in the operation and application of the organization's standard computer software and a working knowledge of a wide variety of commonly used hardware and software.Recording Keeping
Keeps necessary records for equipment repair, maintenance for preventative maintenance.Maintains log of problems, resolutions and dates for all software and hardware.Maintains adequate parts inventory control and adequate resources for computer hardware, peripherals, and audio-visual equipment.Other
Meets departmental and organizational deadlines.Advises supervisor in setting and updating standards for microcomputer softwarePerforms various other activities as required.Provide technical backup to department head as required.Required Qualifications:
Position requires an AA/AS degree in computer related field plus two (2) years relevant experience; a BA/BS degree in computer science or related discipline; or the combination of education and experience that enables performance of all aspects of the position.Thorough knowledge of the installation, operation and repair of computer hardware, peripherals, and audio-visual equipment is preferred.Ability to troubleshoot, add and replace network cabling.Working knowledge of network switches, access points and firewalls. Familiarity with HP/Aruba network equipment preferred.Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment. Requires experience with personal computer equipment.Must have advanced personal computer word processing, spreadsheet, database (specifically with Microsoft Office) and Microsoft Windows skills.Requires strong focus on providing exceptional customer service and exhibiting a positive attitude in support of organizational goals.Requires the ability to demonstrate computer logic, problem solving skills, and hardware repair ability.Must have strong oral and written communication and training skills and be able to communicate technical information to non-technical users.Must be able to work well with others and as part of a team.Requires the ability to independently perform all of the duties of the position efficiently and effectively.Ability to work flexible hours.Ability to travel between the Cape Coral and Fort Myers locations required.
VOANS, a subsidiary of Volunteers of America, provides affordable housing and healthcare services in over 40 states and Puerto Rico. The organization employs over 2,000 professionals who provide high quality services and care to clients. As one of the largest non-profit affordable housing owners/operators in the nation, VOANS has over 240 properties and approximately 14,500 affordable housing units. VOANS also operates over forty-six (46) senior healthcare programs, including skilled nursing, assisted living, home health care, adult day, and Program for All Inclusive Care for the Elderly (PACE).
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Location(s): Gulf Coast Village: 1333 Santa Barbara Blvd, Cape Coral, FL 33991
and The Preserve: 14750 Hope Ctr Lp, Fort Myers, FL 33912
About the Job:
The Technology Support Specialist is part of a work team that provides technology support and project oversight for users at the National Services facilities in Cape Coral and Fort Myers.The major focus of work involves hardware and software installation, technology troubleshooting and problem resolution for IT equipment including, but not limited to, computers, printers, peripherals, and audio-visual equipment.The Technology Support Specialist has frequent interaction with all levels of staff.
Schedule:
M-F 8:00 AM-5:00 PM (Fully onsite) *Job will primarily be onsite at Gulf Coast Village, Cape Coral with occasional visits to The Preserve, Fort Myers.
Benefit Highlights:
403(b) Retirement PlanCareer scholarships;Continuing career education and leadership programs;Dental and Vision InsurancePaid Time Off (Vacation, Holiday & Sick Days)Essentials:
Communication and Training
Communicates frequently with all level of users at the National Services facilities.Trains, supports and assists users on IT related matters.Trains, supports and assists users in startup, basic and advanced use of software programs including Microsoft Office and other standard programs.May provide group training on request.Provides status and progress reports on projects to supervisor, management and staff.Technical Support
Responds to problems relating to configuration and networks on site or over the phone for users. Investigates error and determines resolution.Installs, configures, maintains and troubleshoots computer workstation hardware, software, peripherals, and audio-visual equipment; performs hardware/software upgrades to existing equipment as needed and determines additional solutions as needed.Acts as primary resource providing expertise in the operation and application of the organization's standard computer software and a working knowledge of a wide variety of commonly used hardware and software.Recording Keeping
Keeps necessary records for equipment repair, maintenance for preventative maintenance.Maintains log of problems, resolutions and dates for all software and hardware.Maintains adequate parts inventory control and adequate resources for computer hardware, peripherals, and audio-visual equipment.Other
Meets departmental and organizational deadlines.Advises supervisor in setting and updating standards for microcomputer softwarePerforms various other activities as required.Provide technical backup to department head as required.Required Qualifications:
Position requires an AA/AS degree in computer related field plus two (2) years relevant experience; a BA/BS degree in computer science or related discipline; or the combination of education and experience that enables performance of all aspects of the position.Thorough knowledge of the installation, operation and repair of computer hardware, peripherals, and audio-visual equipment is preferred.Ability to troubleshoot, add and replace network cabling.Working knowledge of network switches, access points and firewalls. Familiarity with HP/Aruba network equipment preferred.Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment. Requires experience with personal computer equipment.Must have advanced personal computer word processing, spreadsheet, database (specifically with Microsoft Office) and Microsoft Windows skills.Requires strong focus on providing exceptional customer service and exhibiting a positive attitude in support of organizational goals.Requires the ability to demonstrate computer logic, problem solving skills, and hardware repair ability.Must have strong oral and written communication and training skills and be able to communicate technical information to non-technical users.Must be able to work well with others and as part of a team.Requires the ability to independently perform all of the duties of the position efficiently and effectively.Ability to work flexible hours.Ability to travel between the Cape Coral and Fort Myers locations required.
VOANS, a subsidiary of Volunteers of America, provides affordable housing and healthcare services in over 40 states and Puerto Rico. The organization employs over 2,000 professionals who provide high quality services and care to clients. As one of the largest non-profit affordable housing owners/operators in the nation, VOANS has over 240 properties and approximately 14,500 affordable housing units. VOANS also operates over forty-six (46) senior healthcare programs, including skilled nursing, assisted living, home health care, adult day, and Program for All Inclusive Care for the Elderly (PACE).
#LI-NM1