The People Concern
Senior Case Manager
The People Concern, Los Angeles, California, United States, 90079
Wednesday, August 28, 2024Title:
Senior Case ManagerReports to:
Senior Program ManagerDepartment:
Interim HousingLocation:
El Puente, 711 N. Alameda Street, Los Angeles, CA 90012Schedule:
Tuesday- Saturday, 7:00am-3:30pmStatus:
Full-Time, Non-Exempt (Hourly), Non-ManagementBenefits:
Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.Welcome to The People Concern! We are glad that you have an interest in joining our team!What you should know about us!Here at The People Concern, we pride ourselves on:
Being courageous leaders, taking action where others sit back!Caring for others, where we treat every person in an empathetic and respectful way!Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!Within our Interim Housing sites, specifically, you should know that what sets us apart is:
We create restorative living environments, where clients can thrive while preparing for permanent housing.We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.We seek not to recreate punitive systems of control or “power over,” but rather share “power with” the clients, who are the experts in their own lives.We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.What we expect and value in our people:
Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!Tenacity: Simply put, you get the job done. You don’t let barriers stop you and you problem solve to find solutions.Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion workspace.Empathy: You see the clients as people. You don’t demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:Duties and ResponsibilitiesTrain new Case Managers on creating Housing Plans and other Case Management tasksSupport new Case Managers with difficult to engage clientsComplete special projects as assignedPotentially run team meetings or represent the program at community meetingsServe a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individuallyAct as the lead for client’s housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessnessMaintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situationsWork collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed careAdvocate for your client’s needs in the shelter and when interfacing with other agencies or service providersFacilitate intakes for individuals who are referred into interim housingCreate a supportive environment and ensure clients’ progress, utilizing a strengths-based approachFacilitate wellness, enrichment, and life skills groupsProvide crisis intervention when neededMaintain client confidentiality at all times while following agency, state and HIPAA regulationsCreate and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirementsParticipate in case conferences, individual supervision, and other staff meetingsWork in collaboration with other agency and program staff, in order to coordinate servicesCommunicate effectively and in a timely manner with management, peers, and clientsParticipate in evaluation and trainings in order to better respond to client/community needsOther duties as assignedQualificationsBachelor’s degree in related field, strongly preferred but not requiredMinimum of one (1) year of experience in case management requiredExperience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless)Knowledge of HMIS databases and the Coordinated Entry System, strongly preferredSkilled in non-violent crisis interventionAbility to self-motivate and be flexible in a fast-paced environment with minimal supervisionStrong interpersonal and team building skillsStrong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.Preferred QualificationsCombination of field and office environmentRegularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.On occasion walk or drive to different local sitesWill necessitate working in busy and loud environmentsWill be exposed to elements like cold, heat, dust, noise and odorMay need to bend, stoop, twist, and sit throughout the dayEXPECTED BEHAVIORS OF ALL STAFFAct as a role modelDemonstrate a sense of responsibilityContinuously learn and improveAcknowledge your own areas of improvementHear and provide honest, specific and direct feedbackCreate an environment where everyone is welcomed, valued and respectedEqual Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.BenefitsMedical InsuranceVision InsuranceRetirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)TELUS HealthFlexible Spending Account (FSA)Basic Life / Accidental Death & Dismemberment (AD&D)Voluntary Short- and Long-Term DisabilityVoluntary Pet InsuranceDiscounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & Certificates
#J-18808-Ljbffr
Senior Case ManagerReports to:
Senior Program ManagerDepartment:
Interim HousingLocation:
El Puente, 711 N. Alameda Street, Los Angeles, CA 90012Schedule:
Tuesday- Saturday, 7:00am-3:30pmStatus:
Full-Time, Non-Exempt (Hourly), Non-ManagementBenefits:
Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.Welcome to The People Concern! We are glad that you have an interest in joining our team!What you should know about us!Here at The People Concern, we pride ourselves on:
Being courageous leaders, taking action where others sit back!Caring for others, where we treat every person in an empathetic and respectful way!Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!Within our Interim Housing sites, specifically, you should know that what sets us apart is:
We create restorative living environments, where clients can thrive while preparing for permanent housing.We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.We seek not to recreate punitive systems of control or “power over,” but rather share “power with” the clients, who are the experts in their own lives.We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.What we expect and value in our people:
Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!Tenacity: Simply put, you get the job done. You don’t let barriers stop you and you problem solve to find solutions.Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion workspace.Empathy: You see the clients as people. You don’t demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:Duties and ResponsibilitiesTrain new Case Managers on creating Housing Plans and other Case Management tasksSupport new Case Managers with difficult to engage clientsComplete special projects as assignedPotentially run team meetings or represent the program at community meetingsServe a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individuallyAct as the lead for client’s housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessnessMaintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situationsWork collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed careAdvocate for your client’s needs in the shelter and when interfacing with other agencies or service providersFacilitate intakes for individuals who are referred into interim housingCreate a supportive environment and ensure clients’ progress, utilizing a strengths-based approachFacilitate wellness, enrichment, and life skills groupsProvide crisis intervention when neededMaintain client confidentiality at all times while following agency, state and HIPAA regulationsCreate and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirementsParticipate in case conferences, individual supervision, and other staff meetingsWork in collaboration with other agency and program staff, in order to coordinate servicesCommunicate effectively and in a timely manner with management, peers, and clientsParticipate in evaluation and trainings in order to better respond to client/community needsOther duties as assignedQualificationsBachelor’s degree in related field, strongly preferred but not requiredMinimum of one (1) year of experience in case management requiredExperience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless)Knowledge of HMIS databases and the Coordinated Entry System, strongly preferredSkilled in non-violent crisis interventionAbility to self-motivate and be flexible in a fast-paced environment with minimal supervisionStrong interpersonal and team building skillsStrong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.Preferred QualificationsCombination of field and office environmentRegularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.On occasion walk or drive to different local sitesWill necessitate working in busy and loud environmentsWill be exposed to elements like cold, heat, dust, noise and odorMay need to bend, stoop, twist, and sit throughout the dayEXPECTED BEHAVIORS OF ALL STAFFAct as a role modelDemonstrate a sense of responsibilityContinuously learn and improveAcknowledge your own areas of improvementHear and provide honest, specific and direct feedbackCreate an environment where everyone is welcomed, valued and respectedEqual Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.BenefitsMedical InsuranceVision InsuranceRetirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)TELUS HealthFlexible Spending Account (FSA)Basic Life / Accidental Death & Dismemberment (AD&D)Voluntary Short- and Long-Term DisabilityVoluntary Pet InsuranceDiscounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & Certificates
#J-18808-Ljbffr